network technician provisioner grooms project resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Dedicated network engineer with excellent technical, analytical and communication skills demonstrated by 25 years of experience.

  • UMC1000 DLC, DEXCS ECS1 DCS, DEXCS CS1 DCS, DECXS CS1L DCS, Alcatel 1631 DCS, Alcatel Litespan 2000 DLC, Alcatel/Lucent FT2000 SONET, Alcatel/Lucent, DDM2000 SONET, Alcatel/Lucent SLC2000 DLC, Alcatel/Lucent DACS4 DCS, Alcatel/Lucent DACS2 DCS, Cisco ONS 15454 SONET, Ciena OLE2600 CWDM, Fujitsu FLM series SONET, Fujitsu FW 4xxx series SONET, Nortel SMDS Classic SONET, Nortel OM3xxx Series SONET, Nortel Connect DX SONET, Nortel OM5200 DWDM, Nortel Access node DLC Solid working experience of High Speed Internet networking, Cisco and Juniper routers, Lucent and Ciena ATM switches, Ciena EMS, FiOS / HSI SGD NEW, DSL SGD that includes WV, Adtran Total Access, BigBand VMS, Ciena Waveflow , GPON AMSM ,Adtran Total Access Products & EMS, TLS.
Professional Experience
03/2014 to 2016
Network Technician/Provisioner Grooms Project The Bank Of New York Mellon Irwindale, CA,
  • Alcatel 7340-7342-7330- 7450, Alcatel, Ciena and GenBand ATM switches, Cisco routers, AT&T AMS, CITRIX CTS, AOTS.
  • Alcatel ASAM.
  • 5ESS, DMS100/250 and GTD5 central office switches to include NPA/NXX calling, tandem switches for multiple local providers offering ESN services thru PSAP Equipment local law enforcement services.
  • Alcatel, AT&T and Tellabs DXC.
  • Alcatel STP.
  • Alcatel DWDM / ADM, Fujitsu Flash and Nortel SONET transmission equipment.
  • TCP/IP, IPeATM, IPeFR, Backbone 'cloud' architecture, E911/911 trunk routing test platform CTP test call and trace,911 trunk provisioning using SPP,CAPRI Central office and OSP power, grounding ,coordinate with T3 access planners also access providers CFA Regroom /rehome facilities, trunking /transport DS0,T3 OC192, equipment alarm and all monitoring systems associated with the equipment mentioned in this list.
  • 20+ years Verizon/GTE network experience.
  • 9 years NOC experience.25 Yrs co exp.
  • Strong attention to detail and self-motivated, technical support within IP LAN/WAN networks.
  • Adtran , DAC, Ethernet, TDM networks, Also OSP VRAD, SIADs.
  • Voip Soft switches Frontier Meta switch, Genband Validate customer circuit designs against network inventory systems, including on-net and off-net basic routing network configurations Enters provisioning orders for customer circuit designs including on-net and off-net basic routing network configurations Creates Circuit Layout Records and enters and validates this data in the Verizon inventory systems Enters and tracks an Access Service Request (ASR) based on circuit routing and inventory, and customer commit date Validates circuit orders based on Verizon and LEC, Clec circuit design specifications Log, track, and resolve issues derived from the work assignment Assists in process documentation related to assigned work, and works with other team members to resolve issues in a timely manner Basic understanding of DS0 and DS1/ DS3/T3 OC design facility circuits and general network components Basic understanding of telecom circuits and general network components Routers, Ethernet etc Voip.
  • Understanding of telecom service orders, and ability to understand the processes and procedures required to enter, track, and activate orders in a series of Verizon applications Manages / facilitates issues to resolution Demonstrates responsiveness to escalations/ urgent-related matters Intermediate knowledge of Microsoft applications (Word, Excel, Outlook) Reliable/Ability to work overtime as necessary Good written and verbal communication skills Team oriented - able to work well with others in a professional environment Strong problem solving skills - ability to facilitate issue resolution Multiple vendors /CXR Windstream, Ameritech, Century Link, Frontier, AT&T, PacBell, Independent/ Collocated CXR IXC.
  • Level 3, XO Communications Surveillance NOC Switching Frontier Communications / 7/2012 to 4/2013 Tier 1 - Switching -24/7, Allen Texas, Insight Global Surveillance/Tier 1 tech responsible for the health of Frontier's Network by performing surveillance and maintenance of the Frontier network on a 24x7x365 basis.
  • Surveillance/Tier 1 Tech responsibilities were to ensured timely acknowledgement of network anomalies and failures, and follow documented methods to ensure efficient and timely resolution.
  • Also take proactive measures to guarantee a healthy state of the network, as well as provide technical support to all Frontier organizations Maintenance- Which is responsible for: Outage Management and control of all Network impacting events.
  • Utilization of operational support systems to acknowledge network events and to track and create work requests for supplier organizations.
  • Timely resolution of any network impacting event.
  • Submission of Abnormal Events into the vRepair-AE reporting system per the documented guidelines.
  • Providing Tier I support to all Network Operations field personnel.
  • Creation and Management of High Risk events and Change Control activities.
  • Disaster Recovery and Emergency Preparedness.
  • Proactive maintenance activities to prevent or prohibit future instances of Network failure.
  • This position requires you to manage and control the restoration of network impairments and assist in the emergency restoration of failed systems and facilities.
  • Switching Strong working knowledge or Subject Matter Expect in one (or more) of these TDM switching technologies: GTD-5, DMS 10, DMS 100, 5ESS, DCO, SS7/ISCP/AIN Transport a thorough understanding of DS3 Multiplexing, SONET, WDM and ROADM theory.
02/2011 to 11/2012
Trunk Engineer Assurant Florence, AL,
  • Kelly Mitchell) BVOIP,CVOIP trunk engineering to support local PSAP agencies and government offices.
  • 911 Trunk Engineer responsibility was for building test coordination and turn-up of the new 911 network required by the footprint expansion of AT&Ts VoIP services.
  • This included issuing 911 documentation, building 911 trunk groups, and issuing DS0 and T1 facility orders as well as creating systems records and provisioning VoIP routing.
  • Once the network is in place, the 911 TE coordinated the 911 testing, performs the individual trunk isolation, and completes the final Rate Center certification.
  • Coordinate work with other internal and external departments to insure the health of the 911 equipment and network are functioning 100 % for the safety of our customers.
  • LERG, MSAG, PSAP, RC LRN, LNP,CNAM ,NPA/ NXX, ,T3 Planner interdepartmental operations to complete request also Granite and the LNP department to port lines.
  • Tested trunks thru CTP/ Sonus Ongoing interaction with ILEC ,CLEC ,IXC, internal planning departments facilities and switch translations ,INTRADO ETC Responsible for all SS7/E911 network routing connectivity, and LATA certifications, Interfaced with the ILECS and RBOCs to establish LATA certifications.
  • igMrations and Rehomes, plan the integration work and testing of the system for successful roll-out to customer networks.
  • Collaborates closely with capacity planning trunk forecasting T3 planners driving change within the department to improve service, delivery, efficiency and utilization across the enterprise LERG, MSAG,ASOC etc.
  • Microsoft Access Responsible for all SS7/E911 network routing connectivity, and LATA certifications, Interfaced with the ILECS and RBOCs to establish LATA certifications.
  • igMrations and Rehomes, plan the integration work and testing of the system for successful roll-out to customer networks.
  • Collaborated closely with capacity planning trunk forecasting T3 planners driving change within the department to improve service, delivery, efficiency and utilization across the enterprise LERG, MSAG, ASOC etc.
  • Microsoft Access The primary point of contact for order planning activities for our internal & external clients and will oversee order provisioning.
  • Vendor Coordination.
  • Understanding of databases and/or reference systems Cisco, Voip, AT&T Business Direct, Local and LD.
06/2007 to 11/2009
U-Verse Rollout AT&T Uverse Poject Kelly Mitchell City, STATE,
  • Management oversight for service delivery, demand maintenance, and network performance of the UVERSE voice/data/video service platform, including hands on technical support of all network elements, OLT/ONT/etc.
  • Technical support for customer services including: ATM based DSL, IP enabled HSIA, VOIP, POTS, and video Extensive analysis of layer 1, 2 and 3 situations to provide guidance toward resolution for transmission, routing and service establishment difficulties encountered by lower level support personnel Managed IP enabled network services (Cisco product) over an IP backbone.
  • Test platforms Solaris, AMS ,Citrix, Ciena EMS for equipment type DSLAM, Adtran, Calix etc.
  • Ticketing systems AOTS, CTS,USH, Remedy, AWOS.
05/2006 to 04/2007
Provisioning Analyst IT/Support AmeriPath Inc Pathology Consultants City, STATE,
  • Provided project leadership in the delivery of high quality solutions to address customer's needs that met technical and business requirements Working hands on experience in the implementation of Customer Relationship Management CRM) solutions Worked with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions Participated in lifecycle project management including requirements analysis, design and implementation as well as timely and accurate reporting Applied working knowledge of OSS/BSS systems and functions while working with large Service Providers and Telco environments Worked on a major company re-home of AmeriPath's company's facilities network, local, long distance, 1800-XXX, Pots lines, DSL Frame relay, data, and voice service to new carrier access and spearheaded manual audit of company telephone invoices from multiple vendors AT&T, MCI, Sprint, Alltel, Qwest, Cbeyond, Time Warner, Cox Cable, Verizon, and SBC.
  • These accounts were for remote network access to printers, fax lines, and DSL modems supported by Winsurge applications.
08/2004 to 03/2006
Network Integration Manager AT&T Global NOC City, STATE,
  • Worked with the AT&T Digital Services maintenance center in Dallas, TX Coached/managed agents, monitored customer service, queried databases to insure accuracy and operating status of customer's domestic and international IP Enabled ATM, T1, T3/DS3 , frame relay, and SONET/SDH OCx orders and services in a global routed network utilizing OSPF backbone routing protocol and BGP external routing protocol Account management to facilitate action with internal departments and access suppliers to resolve issues related to service delivery and repair of service problems involving routing/interface difficulties as well as layer 1 and 2 issues Managed IP enabled network services (Cisco product) over IP backbone.
  • Test platforms BMP,CTP MCI Richardson, TX K(Force).
02/2004 to 08/2004
Auditor Kforce MCI Worldcom City, STATE,
  • Responsibilities were to verify accounts including Option1 accounts for accuracy from access out of switch to the contract tariff per company standards using system databases and DMS switch audits Manually update accounts to contract, corrected records using change, disconnect and billing orders and worked with FOC/ASR/DLR processes, customer equipment and support systems to include TCOM, Mecca, MCI's OSS, others.
03/1998 to 11/2003
Analyst/ Circuit Provisioner Verizon Communications/GTE City, STATE,
  • Responsibilities included provisioning, network design, database and project management, engineering and switch augmentation involving DS-0 to OC-192 level facilities, multifunctional team leadership, customer service and customer problem troubleshooting and resolution.
  • Received customer orders from customer service and used Computer Aided Drafting to design a path from field drop to CFA facilities and implement PRI, DSL, High Capacity/Broadband and modem services- each with budgets in the $7,000 range and with larger budgets in the 75,000 range Customers included SBC, AT&T, MCI World Com, Alltel, Qwest, CenturyTel, Frontier and wireless providers such as T-Mobile, Allegiance Telco (XO), Primeco (MetroPCS), Sprint Rolled out a build out for Voice Stream (T-Mobile\TBS) designing most cell sites in the Dallas-Fort Worth Metroplex.
  • Designed first 175 cell sites for mobile phones and received a letter of commendation Completed over 685 T1 upgrades/regrooms for AT&T on time and within specifications Moved 300-400 T1 circuits for MCI on time and within specifications Relocated fiber system equipment that involved 7-DS3s (500 lines) from one building to another within two weeks.
  • Received letter of commendation from Director of Boy Scouts of America Designated as one of six team leaders in the Special Projects Provisioning Department.
  • Assigned as team lead to oversee hot cuts, rolls, equipment moves and make project assignments to team members.
  • Worked with account managers, customers and vendors to ensure successful project completion in OSS TBS, REMEDY.
1982 to 03/1998
Central Office Technician/ Switch and Data Transmission GTE City, STATE,
  • Performed circuit testing, troubleshooting and configuration of Nortel DMS, DACS, T1/T3/SONET switching and transmission equipment systems, channel banks and CSU/DSU's.
  • Special Service Technician responsibilities included physically wiring lines, installing central office plug-ins and testing from Central Office to customer premises.
  • Maintained switches for internal and competitive local external carriers (CLEC).
  • Major customers included Raytheon, City of Garland, Garland Independent School District, and Baylor Hospital Relocated 3,900 Garland ISD lines after new equipment purchase.
  • Initiated move at night while school was in session which enabled use of hot cuts to test all lines.
  • Required precise Central Office coordination with field technicians per line.
  • I received letters of commendation from four ISD member schools Moved City of Garland's 911 trunks, police, hospital, and fire department lines to new switch equipment within allotted time: entailed building trunks, new lines, digging/laying cable, test and cuts Performed test and turn-up with the local and long distance telephone companies of fractional T1's, DS1's, DS3's, OC3's, ISDN BRI/PRI circuits.
Education and Training
Expected in to to
Course work comp for Cisco in preparation certification ( Not certified.) Course work comp for PMP working toward certification (Not certified):
- ,

5ESS, Account management, ACMS, Analyst, Microsoft applications, art, ATM, attention to detail, Basic, BGP, Billing, Broadband, BSS, budgets, budget, Cable, call center, capacity planning, circuit design, Cisco, Cisco routers, CITRIX, Com, interpersonal, competitive, consulting, client management, Customer Relationship Management, CRM, CSU, client, clients, customer satisfaction, customer

service, customer services, customer service, databases, database, delivery, designing, Disaster Recovery, documentation, Drafting, driving, DSL, DSU, DWDM, Emergency Preparedness, Engineer, Ethernet, fax, Flash, forecasting, Frame relay, government, inventory, IP, ISDN, LAN, law enforcement, Layout, team leadership, leadership skills, team lead, team leader, letters, Director, managing, Access, Microsoft Access, Excel, Office, Outlook, Word, works, modems, modem, enterprise, Network Management, Network Design, Network, networks, Nortel, office

equipment, Order entry, OSPF, OSS, personnel, police, printers, problem solving skills, problem solver, processes, project management, project coordination, project leadership, quality, relationship building, reporting, requirements analysis, Routers, routing, safety, SDH, self-motivated, Solaris, SONET, SS7, supervision, switches, switch, T1, tandem, TCP/IP, TDM, team player, Technical support, Technician, telecommunications, telecom, telephone, phones, translations, transmission, troubleshooting, type, upgrades, verbal communication skills, video, VOIP, WAN, wiring, written

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Resume Overview

School Attended

Job Titles Held:

  • Network Technician/Provisioner Grooms Project
  • Trunk Engineer
  • U-Verse Rollout
  • Provisioning Analyst IT/Support
  • Network Integration Manager
  • Auditor
  • Analyst/ Circuit Provisioner
  • Central Office Technician/ Switch and Data Transmission


  • Course work comp for Cisco in preparation certification ( Not certified.) Course work comp for PMP working toward certification (Not certified)

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