Network Technician Broadband Technician Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Over 35 years in the Telecommunications Industry, within the same company seeing  it through numerous mergers/buyouts, working in various departments with a wide range of experience. 
  • Telecommunications specialist
  • Exceptional multi-tasker
  • Willing to travel
  • Flexible schedule
  • Sound judgment
  • Network connectivity knowledge
  • Motivated team player
  • Excellent communication skills
  • Time management
  • Trusted key holder
  • Credit card processing
  • Time management
  • Basic mathematical aptitude
  • Bookkeeping
  • Customer relations
  • Customer-focused
  • Adherence to high customer service standards
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
Work History
10/2005 to 02/2016 Network Technician/Broadband Technician Department Of Housing And Urban Development | Reno, NV,
  • Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Owned and addressed client needs and product issues from inception to resolution.
  • Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Programmed and troubleshot devices following installation.
  • Calibrated and monitored devices following installation.

03/1999 to 10/2005 Assignment Consultant Gold's Gym International, Inc. | Cedar Park, TX,
  • Reviewed and interpreted service orders
  • Determined availability of serving terminal, cable and company equipment
  • Reviewed, analyzed and reconciled complex data from systems and databases to support technicians and clients
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

02/1997 to 03/1999 Facilities Assignment Clerk US West (CenturyLink) | City, STATE,
  • Interpreted engineering work prints
  • Produced contract package for Construction Liaison Manager
  • Created change orders and paid invoices for various contract companies
02/1991 to 02/1997 Information Specialist US West (CenturyLink) | City, STATE,
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
  • Oversaw the day-to-day processing of payroll for a 14 state region, including review of timesheets and computing pay in accordance with FLSA.
  • Conducted periodic reconciliations of all accounts to ensure accuracy.
  • Managed high call volume with tact and professionalism.
  • Retrieved and maintained various reports for tracking company revenue.
  • Prepared vendor payment for 14 state region.

07/1983 to 02/1991 Records Assistant Mountain Bell/US West (CenturyLink) | City, STATE,
  • Negotiated with vendors for supply and delivery of various cable types.
  • Assisted field personnel in using correct nomenclature and substitutions for cable needed.
  • Maintained surplus cable to keep company investments to a minimum. 
  • Created purchase orders.
  • Developed and maintained various reports​
  • Helped distribute employee notices and mail around the office.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Monitored status and closing of outside plants jobs.
  • Determined account codes, geographical location, district and county tax codes.
  • Assisted Engineers during various field inspections.
  • Posted pertinent information to outside plant records.
  • Interpreted maps and engineering jobs.







01/1981 to 07/1983 Plant Reports Clerk Pacific Telephone (CenturyLink) | City, STATE,
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Determined line trouble and verified customer information.
  • Analyzed and processed trouble reports.

03/2016 to 11/2016 Club Manager Adventures 2000 | City, STATE,
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Reviewed customer feedback.
  • Applied advanced business expertise in program planning.
  • Managed business finances, including paying vendors and suppliers for products services rendered.
  • Planned, organized and hosted community event activities.
  • Recruited community members for activities.
  • Managed all aspects of the the event planning process, including collaboration with subcontractors, venue identification, menu development, printing and design of materials and budget tracking.

01/1981 to 02/2016 Various Titles CenturyLink | City, STATE,

Expected in 1980 High School Diploma | John F Kennedy Senior High School, Sacramento, CA GPA:

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Resume Strength

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Resume Overview

School Attended
  • John F Kennedy Senior High School
Job Titles Held:
  • Network Technician/Broadband Technician
  • Assignment Consultant
  • Facilities Assignment Clerk
  • Information Specialist
  • Records Assistant
  • Plant Reports Clerk
  • Club Manager
  • Various Titles
  • High School Diploma

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