Network Representative Resume Example Healthfirst

NETWORK REPRESENTATIVE

Professional Summary

Excellent relationship building and provider relations
Multi-tasking manager with ability to manage across all business disciplines
High-energy and collaborative management approach
A proven track record of profitability and exceeded sales goals

Education and Training

Regis College1991Bachelor of Arts: ManagementWeston, MA B.A., USA

Management

Skill Highlights

Professional Experience

HealthfirstJuly 2014 to CurrentNetwork Representative
New York, NY

Represent and advance HF interests in the provider market as the preferred and ultimately preeminent plan through superior customer service and execution of provider engagement strategies.
Manage Corinthian IPA account, developed and build relationship with the IPA staff.
Partnered with Clinical Support in order to assist and help achieve providers Quality Incentive goals.
Effective education and communication of HF benefits and policies, changes and potential downstream effects to individual practices.
Partnered with the Sales, marketing team, identifying and developing opportunities for growth or other engagement goals.
Ensure appropriate reports are available that allow practices to better manage their patient population (patient roster, care plans, Quality reports) Shared mutual goals by working directly with practices, including their office staff, to improve their clinical, quality, and member satisfaction outcomes.

Kenneth Cole ProductionsJanuary 2013 to July 2014Shop Manager
New York, NY

Serves as a liason between Bloomingdales 59 st.
and corporate office Responsible for growth and development of the KC business.
Lead a specialist and other sales associates to ensure achievement of sales goals.
Lead Product Knowledge Seminars in order to drive sales, serving as an educator to the associates in general about the brand as well as promoting cross selling.
Participate in market and maintain a consistent communication with buyers.
monitor and shares daily selling with the team.
partner with visual team in order to set and maintain standards.
elevated the brand by achieving +56% the year.

Burberry FlagshipNovember 2006 to April 2012Non-Apparel Manager / Trainer
New York, NY

Restructured flagship store, reworked operational efficiencies as well as product matrix, retrained and motivated staff through Elevated flagship department from 10.4 million to trending goal of 11.2 million Assists executive team in assessing opportunity markets and creating successful action plans Works closely with buyers for market buys, allocation and replenishment of product Refocused sales strategies towards KPIs and strong CRM initiatives, which resulted in double digit increases Implemented training program for all new associates, responsible for retraining of existing team Successfully recruited and retained top talent Nurtured relationships with magazine editors and stylists, which resulted in strong brand exposure Partners with visual team and creative director on visuals and store planning Assisted in inventory shrinkage from 2.8 to 0.4 H &M Soho/Boston/5th ave.

H&MJanuary 2003 to November 2006Manager
Soho, NY

Partnered to manage overall sales/back of the house staff of 150.
Responsible for 44% of the overall store volume of $50 million.
Excelled in identifying opportunities and developing staff.
4 team members were promoted during tenure both to corporate positions and management in house.
Analyzed US buying trends and reports directly to buyers to strengthen merchandise mix.

United Colors of BenettonJanuary 2001 to January 2003Store Manager
New York, NY

Responsible for maintaining payroll under 11% Fully responsible for buying and merchandising of product according to market needs and budgets Exceeded initial sales goal by 20 percent ($2.5 million store) Retained and develop talent in all customer service and management responsibilities Created all policies and procedures and implemented all operational and CRM initiatives.

Air Europa Air Lines January 1995 to January 2000Senior Stewardess
Madrid, Spain

Organized and managed 10+ crew members Able to quickly learn and clearly communicate regulatory guidelines High energy, positive team player with and excellent work ethic, flexible and dependable Excellent customer service skills, seeks opportunity to improve passenger safety, security and comfort Passion for working with people, excellence on providing superior service Demonstrate capacity to work with difficult personalities.

Languages

Spanish, English, conversational Italian and Portuguese

Skills

Benefits, budgets, CRM, Excellent customer service, educator.

Languages: Spanish, Italian, Portuguese

Resume Overview

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