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Network Operator Resume Example

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NETWORK OPERATOR
Professional Summary
A leadership position in the communications field that will utilize my training, skills, and experience operating and servicing communication systems to establish and maintain clear communications.
Skills
  • Twenty years experienced in telecommunications.
  • Accurate, efficient, responsible, and able to work well with minimal guidance.
  • Able to work well under stressful situations.
  • Vast experience in circuit and link troubleshooting and signal flow.
  • Proficient in using Microsoft office application such as Outlook, Excel, Word.
  • Supervised and assigned critical tasks to multiple personnel to meet required deadlines.
  • Military trained to follow direct and precise instructions.
  • Able toward as a team member and/or leader.
  • Able to troubleshoot and resolve hardware, operating systems and applications issues.
Work History
Network Operator Waddell & Reed - Overland Park, KS 01/2017 - Current

Primary responsibilities are troubleshooting and resolving hardware, operating system and application issues. 

Responsible for responding to service requests from users, troubleshooting and resolving hardware, operating systems and application issues, researching solutions and configuring, installing and maintaining computers and peripherals. 
Network Operations Tech II CenturyLink - New Century, KS 05/2003 - 12/2016

Responsible for technically and administratively managing access service trouble tickets reported to the Service Center. Performed appropriate maintenance and provisioning test of PRI, ANALOG, PRIMARY RATE ISDN, HIGH-CAP, T1, T3, FRAME RELAY,  ETHERNET and FX circuits using OTTO, React test system, INTAS, PROCOMM Plus. Experience in the NORTEL DMS-100 and LUCENT 5ESS Switches. Act as an interface and initial point of test and isolation for reports origination from IXCs, Local Exchange Carrier, private line customers, and CenturyLink inter-departmental referrals, working in a multi-vendor/multi-technology environment. Deals with CenturyLink's largest customers in timely fashion, courteously and professionally. 

Experienced with Multiple Test Boards, ProCumm plus, Telenium, TRACS and all Windows systems.
Technical Analyst Tester TekSystems - New Century, KS 10/2000 - 05/2003
 Work as a Tier II Testing and Technical Support Analyst. Actively support IXC's LEC's, Sprint Private Line customers and Sprint field technicians in the isolation and restoration of service on existing Special Service circuits and turn-up of new service. Answer incoming calls of customer requests in a polite and professional manner. Perform appropriate test of ANALOG, DDS, PRIMARY RATE ISDN, HIGH-CAP, T1, and FX circuits using the Tapestry and React test systems. Read, update, and close engineering orders. Share responsibility to maintain Sprint LTD special circuits for 13 States around the Domestic U.S. 
Transmission System Operator/Maintainer/Supervisor US Army - Ft Riley, KS 10/1996 - 10/2000
 Installed, operated, and maintained Mobile Subscriber Equipment (cellular phones) to include line-of-sight and tropospheric scatter communication system, Radio Access Units, associated multiplexing and demultiplexing equipment, DSU/CSU, LANs/WAN, frame relay, ATM, T-1, TCP/IP and VoIP. Supervised, conducted and trained organization and direct support maintenance on large extension nodes, small extension nodes, radio access units, and radio transmission units under stressful environments. 
Education
High School Diploma: Northside High School - Warner Robins, GA 1996
Mobile Subscriber Equipment Transmission System Course: Telecommunications G.T.E., U.S. Army - Ft Gordon, GA 1997
Transmission System Course: Telecommunications U.S. Army - Ft. Riley, KS 1997
Radio Access Unit Operator Course: Telecommunications U.S. Army - Ft Riley, KS 1999
Small Extension Node Course: Telecommunications U.S. Army - Ft Riley, KS 1999
Training Course: Telecommunications CenturyLink - New Century, KS ANALOG, DDS, PRIMARY RATE ISDN, HIGH-CAP, T1, T3, NORTEL DMS100, LUCENT 5ESS  and FX Training Course
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Resume Overview

Companies Worked For:

  • Waddell & Reed
  • CenturyLink
  • TekSystems
  • US Army

School Attended

  • Northside High School
  • G.T.E., U.S. Army
  • U.S. Army
  • CenturyLink

Job Titles Held:

  • Network Operator
  • Network Operations Tech II
  • Technical Analyst Tester
  • Transmission System Operator/Maintainer/Supervisor

Degrees

  • High School Diploma :
    Mobile Subscriber Equipment Transmission System Course : Telecommunications
    Transmission System Course : Telecommunications
    Radio Access Unit Operator Course : Telecommunications
    Small Extension Node Course : Telecommunications
    Training Course : Telecommunications

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