network operations analyst resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Accomplished Network Operations Analyst with 7 years of experience. I am a seasoned Network Operations Analyst with an extensive background in various disciplines including Telecommunications, Network Operations, Technical Support, and Customer Satisfaction.
Skills
Dependable independent worker
Excellent plan comprehension
Troubleshooting
Consistent work history
Good at following instructions
Group environments
Solid independent worker
Troubleshooting at component level
Accomplishments
Strategically created Femto cell implementation and
troubleshooting procedures for a
seamless deployment within our
cellular network.
Appointed to a new product development group that
tested and rated devices that would be used within our own network. (Ex.
Routers/Wifi Extenders/Inside-outside GPON-ONT)
Experience
03/2009 to Current
Network Operations AnalystAsrc Federal Holding Company – Fort Huachuca, AZ,
Maintaining network performance by performing monitoring and analysis, and performance tuning,
troubleshooting network problems, escalating problems to vendor.
Consulted with fellow management team and developers to determine needs, documenting best practices
and reviewed ways to limit customer interaction.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Referred difficult issues to upper management while maintaining positive rapport with customer.
06/2004 to 03/2009
Central Office TechnicianMercuryz – Denver, CO,
Responsible for the
provisioning subscriber loop carrier systems, DSL, POTS, digital and optical
muxes.
Led routine maintenance, analyzed defects, tests,
adjusted, repaired and maintained complex equipment such as switching systems
Programmed complicated business grade hunt group with DID interaction.
05/2001 to 06/2004
EngineerProper Hospitality – Beverly Hills, CA,
Designed superior structural design of
buried plant
Obtained easements from the city and county municipalities for placement of electronic carrier systems.
Placement of telephone poles as well as
calculating pole capabilities of existing telephone or power poles onto which
new plant is being added.
05/1997 to 05/2001
Cable Service TechnicianEvans Distribution Company – Detroit, MI,
Performed installation, maintenance
and troubleshooting of high-speed internet, video and voice networks.
Spliced and repair
associated wiring and equipment.
Performed maintenance and repair on outside
plant facilities.
1994 to 07/1997
CNC operator/programmerDiebold – City, STATE,
Capable of looking at blueprints of the drawings of parts to be created and setting the machine up in order to produce the part.
As a CNC operator I understood various software programs including CAD and CAM and understand the intricacies of the CNC machine.
1992 to 11/1998
Owner OperatorCEE Farms – City, STATE, I was the owner and operator of a row crop farm with two employees.
Education and Training
Expected in 2013 to to
Certificate of Completion: E7 Overview Calix University - Sumter, SC GPA: per/ Omar Ramadan
Expected in 2013 to to
Certificate of Completion: Calix Management System Calix University - Sumter, SC GPA: Omar Ramadan / CMS overview
Expected in 2012 to to
Certificate of Completion: WCDMA Field Maintenance Ericsson Academy - Dallas, Texas GPA: LVU-108-7834-R1A/ May 16, 2012
Expected in 2008 to to
Certificate of Course Completion: Network Fundamentals Cisco Networking Academy - Sumter, SC GPA:
Expected in 2004 to to
Bachelor of Science: Business University of South Carolina - Columbia , SC GPA: 3.3 GPA
Expected in to to
: Machine Tool Theory Central Carolina College - Sumter, SC GPA: This certificate consisted primarily math and blue print reading and design.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.