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network engineer resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned IT professional with exceptional leadership and project management skills in the technology, real estate, and financial industries. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Well-spoken and friendly, with strong leadership and interpersonal abilities. Experienced in project management, multitasking, balancing priorities, budget, scope, and meeting project deadlines in high-pressure environments Excellent troubleshooting faculties, deductive reasoning, and meticulous attention to detail. Strong ability to quickly comprehend new concepts and retain knowledge with an enhanced desire to learn new skills and grow within a company. Resourceful Network Engineer with 10 years of on-site and remote network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges. Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with over 10 years of project management experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations. Well-organized, systematic and diplomatic in building consensus and spearheading teams. implementation.

Skills
  • Network Problem Solving
  • Network Hardware and Software
  • Equipment Installation Coordination
  • Installation Management
  • Technology Upgrades
  • System User Support
  • Cisco Wireless Routers and Switches
  • Switching Protocols
  • Network Debugging
  • Network Configuration
  • Team Leadership
  • Team Collaboration
  • Complex Problem Solving
  • Requirements Writing
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Quality Assurance
  • Resource Allocation
  • Cost Analysis
  • Customer Relationship Management
  • Detail Oriented
  • Project Management Software
  • Microsoft Visio
  • Information Technology Management
  • Relationship Building
  • Conflict Resolution
  • Deadline Driven
  • Planning & Organizing
  • Analytical and Logical Thinking
  • Negotiation Management
  • Buyer and Seller Representation
  • Value Estimation
  • Sales Pipeline Management
  • Leads Prospecting
  • Client Relations
  • Hardware and Software Repair
  • Training Materials Development
  • Technical Troubleshooting
  • Software Evaluation
  • Troubleshooting Network Issues
  • Application Process Improvement
  • Device Installation
  • LAN and WAN Assessment
  • Time Management
  • VoIP Installation
  • Project Coordination
  • System Configuration
  • Database Management
  • Hardware and Software Configuration
  • Installing Equipment
  • Diagnosing Issues
  • Writing Reports
  • Configuring Devices
  • Maintaining Components
  • Critical Thinking
  • Training & Development
  • Problem Resolution
  • Operations Oversight
  • Business Leadership
  • Financial Statement Review
  • Decision Making
  • Process Improvements
  • Project Management
  • Policy Development
  • Leadership/Communication Skills
  • Procedure Implementation
  • Market Research and Analysis
Experience
06/2021 to Current Network Engineer Landry's | Bloomington, MN,
  • Provides nationwide voice and unified communications configuration/troubleshooting for routers, switches, VoIP phones, ATAs, and other network equipment during pre-installs, installations, MACDs, and forklift moves
  • Customer support and product training
  • In-depth knowledge of enterprise voice environments, design, voice routing protocols, gateways, configuration, and troubleshooting SIP, call flow, call centers, auto attendants, hunt groups, BLF, softphones, UCaaS (WebEx, Unity, Cloud), SIP trunking, LAN, WAN, DNS, ACL, SBC, proxy, AP, and more
  • Provisions, configures, updates, and troubleshoots routers, switches, phones, and network devices such as AudioCodes, Edgewater, Cisco
  • Catalyst, Adtran, and Cisco Meraki MS and MX devices, as well as Polycom and Cisco phones, over fiber and coax using BroadSoft, LOKI, SSH, Telnet, GUI, NAT, nCommand, VLANs, and more
  • Experience utilizing Neustar, OVOC, Managed Edge Networks, BroadSoft, UCEP, ISE, SecureCRT,
  • Putty, CLI, Webex Developer, Edgeview, Bandwidth, OSI, TCP, Wireshark, and more
  • Highly experienced using call centers, ticketing systems, and email-based requests in fast-paced, high-pressure workplaces, as well as producing and maintaining extensive documentation in Salesforce and other CRM systems
  • Develops and maintains good relations and excellent collaboration within the company
  • Provides guidance and training to new network engineers.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Met with departmental managers to discuss project status and determine action plans.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
  • Educated and trained personnel on new technologies.
  • Monitored and replenished telecommunications equipment inventory for facilities and networks.
  • Assisted clients and employees by explaining how to properly use network equipment.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Worked overtime to respond to emergencies and fix unsafe conditions.
  • Documented hardware and software installation procedures.
  • Monitored system performance to promote network speed, availability and reliability.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Assisted in designing and administering projects for residential and commercial clients.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Installed, maintained and supported SIP applications.
  • Participated in team, cross-divisional and technical forums.
  • Provided support for end users.
  • Coordinated hardware and software installations.
  • Ordered equipment and services for voice, data and cabling.
  • Installed IP, network equipment and facilities.
05/2017 to 11/2021 Mergers & Acquisitions Advisor/Systems & Operations Northwell Health | Hewlett, NY,
  • Lead business acquisitions for primarily technology-focused clientele
  • Initiating, facilitating, and closing transactions, Leading business transaction processes; performing financial analysis to prepare recast financials for business valuation; market business and client opportunities
  • Excellent oral and written communication skills
  • Accounting and finance expertise; writing ability; advanced Excel skills; strong B2B sales and marketing expertise
  • Advanced skills in Microsoft, Adobe, Salesforce, QuickBooks and many other CRMs, and SAAS platforms
  • Website development and maintenance with HTML, CSS, and
  • JavaScript
  • Database management and Analysis
  • Office network setup and maintenance
  • Successfully managing complex projects through the full project lifecycle, from conception through rollout and ongoing support through successful closing
  • Marketing and networking across social media and groups to obtain new business
  • Utilized Google Ads and Analytics, WordPress, MS Teams, Zoom, Deal Stream, Prop
  • Stream, BBF, BizBuySell, Axial, VFlyer, Deal Nexus, Grasshopper, Ring Central, HubSpot, LoopNet,
  • Vault Rooms, Pipedrive, and more
  • Current State of Florida - Real Estate Sales Associate #SL3450520
  • Acted as buyer or seller representative when arranging sales.
  • Verified completion of legal formalities prior to closing dates through research and [Type] process.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Stayed up-to-date on [Type] marketplace trends and researched items in detail.
  • Applied strict company and regulatory standards when producing contracts and documentation.
  • Analyzed housing markets and identified potential buyers.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Managed real estate transactions from initiation to closing.
  • Acted as intermediary in negotiations between buyers and sellers during closing of sales.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Promoted brand awareness by increasing market penetration across [Type] markets.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
11/2009 to 05/2017 Executive Leasing Manager/Network Engineering Palais Royale Offices | City, STATE,
  • Service real estate leasing manager providing office space, as well as marketing, accounting, and network engineering services including data, VoIP, WAN/LAN, building security, and firewalls to clients
  • Network design, installation, monitoring, and troubleshooting for voice and data for 50+ building tenants
  • Experience with PBX (PRI and SIP trunking), AudioCodes, Cisco switches, Foundry, Linksys, Netgear,
  • VoIP phones (Cisco, Aastra, and Polycom), BroadSoft, and UCaaS platforms
  • As needed, install and wire CAT5/6 with RJ45 to racks, patch panels, and offices
  • Build and manage the building's network and server (Windows Server), including data backups, virus protection updates, and network data security technologies and firewalls
  • Knowledgeable in TCP/IP, DNS, fiber, failovers, and more
  • Utilized LoopNet,
  • CoStar, Salesforce, QuickBooks and more.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Met with clients to negotiate management and service contracts.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Received, checked and processed applications for new leases.
  • Increased occupancy through dynamic marketing initiatives.
01/2000 to 11/2009 Deputy Executive Director Allied Business Service | City, STATE,
  • Managed operations of publishing company's sales, receivables, collections, billing, production (typesetting, printing, bulk mail) schedules, marketing, HR, and network engineering
  • Responsible for network setup, maintenance, troubleshooting, and repair of the server, as well as 25 desktop users, including hardware and software
  • Microsoft Small Business Server 2000 and 2003, Cisco firewall, routers, and switches, website development, and maintenance
  • Project management, product marketing, research, and development, USPS adherence
  • Database management and Analysis
  • Managed employees including human resources, hiring, training, mentoring, payroll, medical, dental, 401(k), and life insurance
  • Utilized Adobe, QuickBooks, PageMaker, and more.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Recruited and trained new employees to meet job requirements.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Identified and acted on opportunities to improve and update software and systems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Managed backup, user account and helpdesk systems.
  • Supervised lifecycle processes pertaining to IT framework.
  • Maintained knowledge of advances in information technology systems and applications.
  • Met with users, vendors and technicians to determine computing requirements.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Controlled operational IT budget and expenditures within department parameters.
  • Developed data security and disaster recovery procedures.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
  • Monitored system performance to promote network speed, availability and reliability.
  • Designed scalable and user-friendly network architecture to meet business objectives.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Performed preventive maintenance of networking hardware and related software.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Led meetings with internal team members, consultants and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Determined project staffing needs and led resource management.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed and implemented security initiatives to protect important company data.
  • Provided support for complex issues related to software tools, applications and databases.
  • Aligned systems with business needs to enhance scalability of database structures and recommend improvements.
  • Defined database design specifications based upon project requirements.
  • Supported end users in selecting, procuring and using software applications.
Education and Training
Expected in to to Associate of Science | Web St. Petersburg College, , FL GPA:
Expected in to to Development Certificate Computer Programming Java C++ for Business C# APS.NET with | , , GPA:
C# SQL Database JavaScript State of Florida Real Estate Sales
Certifications
  • Licensed [Job Title] - [Year]
  • [Area of certification] Training - [Year]

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Resume Overview

School Attended

  • St. Petersburg College

Job Titles Held:

  • Network Engineer
  • Mergers & Acquisitions Advisor/Systems & Operations
  • Executive Leasing Manager/Network Engineering
  • Deputy Executive Director

Degrees

  • Associate of Science
  • Development Certificate Computer Programming Java C++ for Business C# APS.NET with

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