Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Resourceful Network Engineer with 38 years of on-site IT Technology, network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.

Strong knowledge of data networks and communications with outstanding planning, interpretation and organizational skills. Detail-oriented, hardworking and committed to taking initiative.

Results-focused communications professional with strength as a proactive leader with strengths in communication and collaboration. Proficient in leveraging previous experience and knowledge to promote accountability. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Hardworking and reliable individual with strong ability in multitasking and communication with Xcel Energy Field Techs Offering Highly organized, proactive and punctual with team-oriented mentality.

  • Automation tools and scripting
  • Hardware and software configurations
  • Cisco wireless routers and switches
  • Security platforms
  • Network debugging
  • Switching protocols
  • Network configuration
  • Time management
  • Project management
  • Technical solutions development
  • Technical infrastructure migration
  • Network operations
  • Self motivated, little supervision required
  • Familiar with service area and company
06/1996 to 09/2016 Network Engineer Criterion Systems | Pensacola, FL,

Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.

  • Conducted scheduled maintenance during non-peak hours for uninterrupted service.
  • Collaborated with XCEL Energy Communication Techs and other teams to support new network installation and cross-functional solutions in alignment with business strategies.
  • Maintained and ordered stores required for XCEL Energy Communication Techs as required to perform daily job and projects!
  • Provide statement of work for network contractor and handled the approval and procurement and billing of all contractor cost
  • Maintained smooth operations of software and hardware for network uptime through remote access, LAN and WAN.
  • Eradicated multi-faceted network issues involving hardware, software, power and communications.
  • Improved efficiency by defining networking standards, procedures and service levels for Souther region of Xcel Energy locations.
  • Responded promptly to information assurance notifications to detect vulnerabilities and protect clients.
  • Responded 24/7 to user support calls each week regarding network issues to correct problems, check functionality of resolutions and document support.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Managed network performance and implemented changes to improve efficiency.
  • Configured routers, switches, wireless controllers, access points and Cisco communication hardware to deploy and manage LAN, WAN and wireless networks.
  • Employed knowledge of IP & VOIP networking, L2 and L3 network protocols, LAN, WAN and application data flow when planning, implementing and supporting network structures.

06/1980 to 06/1996 Systems Programmer Fedex | West Palm Beach, FL,
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.
  • Secured applications by rolling out patches and solutions to vulnerabilities.
  • Established compatibility with third-party software by developing modification and integration program.
  • Increased system security and performance with proactive changes.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Promoted continuous improvement for IT governance processes.
  • Performed preventative maintenance and upgraded systems to improve network, system and data availability and integrity.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
02/1976 to 06/1980 Computer Operator Exela Technologies Inc. | Shelton, CT,
  • Operated wide range of machines, including computers, printers and paper sorters in fast-paced environment.
  • Provided technical and operational support for entire organization.
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Updated hardware, software and security protections with latest standards.
  • Troubleshot system alerts and issues to rectify issues.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Expected in 06/1969 High School Diploma | Amarillo Public School’s 1st - 12th Grades, Amarillo, TX GPA:
Expected in | Lear Sigler Technology School, , GPA:
Expected in 07/1971 Certificate of Completion 750hrs ALC, RPG, PL/1, Cobal | Computer Science And Programming Lear Sigler Institute , Oklahoma City, OK GPA:

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School Attended

  • Amarillo Public School’s 1st - 12th Grades
  • Lear Sigler Technology School
  • Lear Sigler Institute

Job Titles Held:

  • Network Engineer
  • Systems Programmer
  • Computer Operator


  • High School Diploma
  • Certificate of Completion 750hrs ALC, RPG, PL/1, Cobal

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