network engineer 2 resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

IT professional with a network/systems engineering background and nine years' experience with the IGT Technology Operations support & engineering teams. Currently seeking new opportunities. Experienced in HPE, Cisco and Forcepoint implementations with a formal education in Information Systems and Cybersecurity backed by industry certifications.

Master of Science: Cybersecurity And Information Assurance, Expected in 10/2019
Western Governors University - Nevada - Las Vegas, NV,
Status -
  • Coursework in Disaster Recovery Planning, Security Policies & Standards and Cyber law, Regulations & Compliance
Bachelor of Science: Business Administration, Information Systems, Expected in 05/2014
University of Nevada - Reno, NV,
Status -
  • Coursework in SQL, HTML, C# and VB
Network Engineer 3, 06/2021 - Current
Avid Technology Professionals Tysons Corner, VA,

IGT Tech Ops - Infrastructure and Operations engineering team lead. Responsible for IGTs Wide Area Progressive (WAP) systems and Tech Ops Stratus Shared Services (S3) environments across five data centers. Operating in a 24/7/365 environment with 99.99% system availability FY2020.

Duties include:

  • Managing, prioritizing, and assigning projects to the engineering team.
  • Planning datacenter equipment refresh rotations to keep all data centers in an active life/support cycle with third party vendors.
  • Manage/Support Cisco Hyperflex systems, VMware 6.7 systems, Windows Server 2016/2019 OS and other hardware, including IGT proprietary.
  • Escalation point for L1 helpdesk (when on-call 1:3 rotation) and L2 Support Engineers (when others are on-call).
Network Engineer 2, 03/2017 - 06/2021
Providence Health & Services Los Angeles, CA,

Senior networking resource and team lead (March/2020), responsible for IGT's wide area progressive (WAP) infrastructure, consisting of 750+ remote sites (casinos) and 5 data centers across the U.S. and Canada.

Duties include:

  • Managing and administrating workstations, servers, routers, switches and firewalls from HPE, Brocade, Cisco, VMware and Forcepoint NGFW.
  • Conducted network administration training for IGT WAP Engineering and Support Center employees on network security, troubleshooting methods and deploying new sites.
  • Point of contact for third party vendors. Ordering services, equipment and training for the department.
  • Documented changes made to the network and all systems, providing level 1 support and on call engineers with accurate information. Writing procedures for business continuity and recovery that the network techs can easily follow along to, in a recovery event.

Projects include:

  • Data Center Virtualization: Built and deployed five Cisco Hyperflex cluster environments. Clusters deployed with ESXi 6.5/6.7 and administrated from vCenter Server 6.5/6.7 for Server 2016/2019.
  • Canada WAP: Lead engineer, tasked with designing and testing a WAP network for Canada. Primary and backup data centers located in Canada, remotely managed from Reno, NV.
  • Network cost reduction: Tasked with and on track to save the department $2M by FY2021. After implementing network changes, replacing high cost WAN circuits with a low cost cellular solutions, department savings were $1.2M FY2019.
  • Business continuity planning (network): Tasked with re-engineering a regulatory required manually fail-over for the WAP network. After 750+ remote nodes were reconfigured, network fail-over time from PDC to BDC was reduced from one hour to under five minutes.
Systems Engineer 1, 06/2015 - 03/2017
Dlt Solutions, Inc. Edison, NJ,

Junior engineering resource supporting IGT's wide area progressive systems and network.

Duties include:

  • Managed IGT's, AT&T MPLS network.
  • Configured/deployed game servers and networking equipment for new casino customers.
  • Installed/upgraded IGT proprietary software.

Projects include:

  • VMWare Migration: As part of a team effort, successfully migrated 13 WAP Jurisdictions consisting of 117 servers to a virtual VMWare 6.5 environment.
Support Center Coordinator 3, 08/2011 - 06/2015
International Game Technology City, STATE,

Senior help desk level support resource for IGT wide area progressive casino customers.

Duties include:

  • Opening service tickets for field service requests. Troubleshooting calls and closing when available.
  • Monitor network and open service tickets with AT&T when outages occur.
  • Document major incidents to resolution.
CBRN Specialist, 08/2001 - 08/2014
U.S. Army Reserve City, STATE,

Chemical Defense Trainer, 422nd Expeditionary Signal Battalion

  • Instructed deploying soldiers in CBRN (Chemical, Biological, Radiological, and Nuclear) defense and maintenance of CBRN defense equipment as determine by U.S. Army standards.
  • Developed and incorporated practical exercises into training.

Litter Team Squad Leader, 355th Chemical Company

  • Supervise/Train soldiers in protective posture; litter team duties; self decontamination.
  • Maintain and schedule team member shifts as needed to maintain a minimum 24 hour mass casualty decontamination operation.

Chemical Specialist, 355th Chemical Company

  • Performed CBRN reconnaissance and decontamination when requested by forward units as part of technical escort team.

EC-Council Computer Hacking Forensic Investigator

  • ECC2096485731 Expiration: 03 Aug 2022

Cisco CCNA Routing & Switching

  • CSCO12935306 Expiration: 19 Feb 2023

Certified Forcepoint NGFW Administrator

VMware Foundations 6

Zerto Certified Professional: Enterprise Engineer 8.0


EC-Council Certified Ethical Hacker

  • ECC36156002448 Expired
  • Cisco CLI (iOS/NX-OS) Router/Switch
  • Cisco Intersight / Hyperflex Edge
  • Brocade and HPE CLI Switches
  • Forcepoint NGFW
  • Solarwinds NCM
  • AT&T ANIRA / Ventus V2000

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Resume Overview

School Attended

  • Western Governors University - Nevada
  • University of Nevada

Job Titles Held:

  • Network Engineer 3
  • Network Engineer 2
  • Systems Engineer 1
  • Support Center Coordinator 3
  • CBRN Specialist


  • Master of Science
  • Bachelor of Science

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