network engineer resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls. A motivated employee with expertise supporting the choice and purchase of hardware and software components. Detailed Network Engineer proudly offering over 13 years' experience in system repair and technical support. An enthusiastic employee with knowledge in LAN and WAN infrastructure planning and deployment. Skilled in task prioritization, project oversight and effective communication. Resourceful Network Engineer with 13 years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.

  • Firewalls and endpoint security
  • Switching protocols
  • Network operations
  • Infrastructure planning and design
  • Hardware and software configurations
  • Cisco wireless routers and switches
  • Network configuration
  • Technical infrastructure migration
Network Engineer, 04/2008 to Current
Elliot Health SystemHooksett, NH,
  • Delivered expert setup of Cisco phone systems and call management systems for 500 workstations.
  • Eradicated multi-faceted network issues involving hardware, software, power and communications.
  • Engineered networks with L2 and L3 switching involving end users access and switches.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Configured routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
  • Collaborated with 2 other teams to support new network installation and cross-functional solutions in alignment with business strategies.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Installed and maintained voiceover IP and VTC devices, checking customer availability for various networks.
MIS Technician , 10/2003 to 12/2007
John Dewey CollegeCity, STATE,
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Assisted in technical support process refinement to improve customer service and support.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Upgraded laptops/desktops, improving speed and performance.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
Computer, Surveillance & Network Technician , June to 09/2003
MarkqtekCity, STATE,
  • Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
  • Provided recorded media to authorized personnel.
  • Installed, repaired and maintained CCTV equipment.
  • Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
  • Maintained and operated surveillance equipment such as DVR and CCTV IP cameras.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Installed software updates and vulnerability patches on Windows and Linux servers to prevent possible threats from penetrating networks.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Updated virus protection systems based on computer virus reports.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Assisted in technical support process refinement to improve customer service and support.
Education and Training
: Info And Computer Technology, Expected in to East Carolina University - Greenville, NC
Associate of Science: Information Technology, Expected in 08/2008 to Interamerican University Of Puerto Rico - Bayamon, PR,

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Resume Overview

School Attended

  • East Carolina University
  • Interamerican University Of Puerto Rico

Job Titles Held:

  • Network Engineer
  • MIS Technician
  • Computer, Surveillance & Network Technician


  • Some College (No Degree)
  • Associate of Science

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