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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Over 7 year of professional IT experience in help desk, system support and network administration. Experience gained from all technology aspects allows utilize knowledge to troubleshoot faster, get root case of the issue and implement solution quickly and efficiently.
Highlights
Cisco IOS,NX-OS, Riverbed RIOS, MS Windows Servers and Desktops, Linux, BigIP F5/tmsh Technology: BGP, OSPF, EIGRP, RIP, HSRP, VRRP, STP,VLAN, VPN, IPsec, SSL, Familiar with: ASA, Checkpoint Firewall, DMVPN, ACE, Wireless Cisco, Aruba, and JUNOS Software: MS Visio, Solarwinds, PRTG, NetBrain, Wireshark, TCPdump, VMware, VirtualBox, Hyper-V
Accomplishments

Named “Employee of the Month” in [Month, year].

Experience
to Network Analyst City Of Carson City, Nv | , NV,
  • Monitoring and perform initial triage for all networks events internally as well for the clients First Line of defense" - response to all calls and emails from clients, follow the case from begging till resolution, make sure the clients are fully satisfied with the turn around Provide leadership to junior stuff and teach about technology and possible solutions Resolve issues related to multicasting, routing, access previsioning, VPN Implement configurations and solutions, provide guidance to clients for the best options available Previsioning for the clients multicast feeds from NYSE, NASDAQ, BATS, etc Troubleshooting issues related to the exchanges or internal issues, open issues with exchanges or vendors to resolve complicated cases Utilizing Corvil to assist finding issues on the network, download pcap files for further analysis or for vendor support.
  • Provision Site-to-Site VPN for management access for clients as well internal support of the users.
  • Support include Cisco ASA5500 series, Arista 7150 series ,7124 series, 7048 series as well Cisco Switch 2900 series, Juniper MX5,10 series SRX3400 series, Juniper 4500 and 4200 series switches as well BigIP F5 2000 and Corvil.
  • Creating Visio Diagrams for current as well for prospect clients with possible solutions.
01/1 to 01/1 Network Engineer Transmarket Group | Chicago, IL,
  • Detect problems with clients' networks and provide quick reliable solution.
  • Implement changes at the clients' request, by preparing change plan and provide advice on best options available.
  • Perform upgrades of the networking device including but not limited to: Cisco IOS, Cisco ASA, BigIP F5, Riverbed Steelheads Design new solutions to optimized current hardware to increase life span of the equipment and gain more feature.
  • Promoted to Technical Lead/Executive for clients, providing role of escalation for internal resources, attend meetings, point of contacts for clients and fulfilling request and gratifies client complains.
  • Troubleshot routing and switching issues, including redistribution, looping and missing routes.
  • Work with vendors, service providers and technical support to provide quick turnaround to issues that were detected.
  • Accustomed with variety of vendors and different models of routers switch, firewalls, and application load balancers; some examples are Cisco 6500, 3750, 3560 series switches, ISR3900, 2800 routers, ASR 1000, ASA5500, ACE4700, Nexus 7000, 5000, 2000 and 1000V, Cisco UCS, Cisco WAE, Juniper EX4500, Juniper SA4500,BigIP F5 3600, A10, Riverbed Steelheads, PaloAlto Firewalls and others.
06/2011 to 10/2012 Support Engineer Amazon.Com, Inc. | Bloomington, CA,
  • Highest Level of escalation for all technical issues.
  • Provide support for full scope of infrastructure, in addition helping desktop support in their support.
  • Offer guidelines to business units for technology aspects for their projects.
  • Participate in Business Continuality Plans and Disaster Recovery plans, modifying them if need it to assure company continuality on worst case scenario policies.
  • Install infrastructures layout for business units' projects.
  • Utilize the Cisco proprietary NetFLow and Solarwinds collector to identify issues and provide quick resolutions in case of network slowness or other observed issues.
  • Acquainted with the following systems: VMware, Windows Servers and Office Suits, Comvault Backup system, HP ProLiant Server Line, Cisco UCS, Cisco 6500, 3750, 3650 switch series, Cisco 3800 routers, ASA 5500, BigIP F5 3600, Solarwinds, RSA Administration Server, Juniper SA 2500, Riverbed Steelheads, Cisco WAE, EMC VNX storage.
07/2007 to 06/2011 Network Administrator/Help Desk Associate Cohen And Steers Capital Management | City, STATE,
  • Provide day to day support for users for all technology aspect.
  • Deploy new commuter set up, for new employees and delivers trainings for all on-boarding stuff.
  • Resolve all hardware/software related issues including but not limited to: slowness computer crashes recovery of lost documents/files.
  • Providing files recovery including database recovery utilizing Commvault backup system.
  • Install and upgrade Blackberry Servers (BES) version 4 and 5.
  • Provision and initialize users on blackberry servers and offer training to new users.
  • Cooperate with deploying new servers HP ProLiant server lines.
  • Improve way of deploying new computers savings many hours of repetitive installation of all software and settings.
  • Establish enormous level of satisfaction from all users that were supported.
  • Utilizing following technologies: Windows XP, 7, MAC Pro, Office Suite 2003, 2007 and 2010, Charles River trading system, Bloomberg, Reuters, Avaya Phones, SQL 2005, 2008 and 2008r2, MS SCCM.
Education
Expected in 06/2007 Bachelor of Science | Telecommunication Network Management NYIT New York Institute of Technology, New York, New York GPA:
Telecommunication Network Management
Expected in Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate Security (CCNA Security) Cisco Certified Network Associate (CCNA) | , , GPA:
Skills
Avaya, Backup, BGP, Bloomberg, CCNA, Cisco Certified Network Associate, CCNP, Cisco IOS, Cisco, Cisco Certified, hardware, client, clients, database, Desktops, Disaster Recovery, EIGRP, Firewalls, Firewall, HP, layout, leadership, Linux, MAC, meetings, access, Office Suite, Office, Windows, MS Windows, 2000, Windows XP, Network, networking, networks, OS, OSPF, policies, ProLiant, quick, Reuters, RIP, routers, routing, Servers, SQL, SSL, switches, Switch, technical support, desktop support, Phones, trading system, triage, Troubleshooting, upgrades, upgrade, VPN, Visio

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Resume Overview

School Attended
  • NYIT New York Institute of Technology
Job Titles Held:
  • Network Analyst
  • Network Engineer
  • Support Engineer
  • Network Administrator/Help Desk Associate
Degrees
  • Bachelor of Science
  • Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate Security (CCNA Security) Cisco Certified Network Associate (CCNA)

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