Experienced computer help desk personnel for the United States Marine Corps. Experienced in Microsoft products as well as experience on Cisco routers and switches. Able to work on hardware issues and troubleshoot software for PC computers including installing software and hardware, spy ware and virus removal, adding components to computers, network configuring, and firewall applications. Highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.
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Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
GPA: 3.5
Coursework in Computer Science, Electrical Engineering and Physics
Coursework in Information Technology
Coursework in Digital Intelligence and Forensics
Computer & Information Science
Member of CHAOS Club (school computer club)
Coursework in Digital Intelligence and Forensics
Coursework in Business Administration and Management
Coursework in Information Technology
Minor in Business
Active Directory, basic, Cisco Routers, Compaq, Hardware, customer service, Dell servers, email, fax, firewalls, firewall, hard drives, HP, laptops, Linux, Mac OS, access, Microsoft Office, MS Office, Windows 7, Windows 8, Windows, Monitors, NetCool, Network management, network, Networking, networks, Operating Systems, PC Systems, peripherals, printer, printers, quality control, Repairs, routing, SAP, scanner, switches, Technical support, user support, software support, telephone, phone, telnet, Troubleshooting, VPN, VM, Windows Server
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