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Network Analyst Resume Example

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NETWORK ANALYST
Summary

Experienced computer help desk personnel for the United States Marine Corps. Experienced in Microsoft products as well as experience on Cisco routers and switches. Able to work on hardware issues and troubleshoot software for PC computers including installing software and hardware, spy ware and virus removal, adding components to computers, network configuring, and firewall applications. Highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

Highlights
  • Networking
  • Cisco Routers
  • Network management and shaping via subnetting and VLANs
  • HP, Compaq, Dell servers
  • Cyberguard firewalls
  • General patch panel work
  • Websense intrusion detection systems
  • Hardware
  • Assembling RJ-45 connections
  • Familiarity with desktop hardware
  • Installing and troubleshooting peripherals
  • Build and Repairs on PC Systems
  • Installation of components
  • Operating Systems and Software
  • Windows Server 2003
  • Google Apps
  • Linux
  • Windows 7
  • Excellent problem-solving abilities
  • Windows and Linux
  • Website and portal monitoring
  • Network maintenance
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Network upgrades
  • CISCO router management
  • Remote access technology
  • Excellent diagnostic skills
  • Windows 8
  • Microsoft Office 2003, 2007, and 2013
  • VM Ware
  • Intrusion Detection Software
  • Packet Analysis software
  • Mac OS 10.5 - 10.6
  • SAP
  • ResolveIT
Accomplishments

Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.

  • Network Security
  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • IT Training
  • Successfully trained 25 employees to use new operating system.

Experience
Network AnalystMay 2015 to Aug 2015
Windstream - Greenville, SC
  • Monitors telephone switches across the nation using NetCool (IBM).
  • Remotes into switches using telnet to check alarms.
  • Monitors for power and environmental alarms at sites.
  • Dispatches tickets for alarms.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Consistently met deadlines and requirements for all production work orders.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Sr. Service TechnicianJan 2014 to May 2015
Dell/Greenville Hospital System - Greenville, SC
  • Provides printer support for GHS users
  • Provides technical support for GHS users Active Directory administration for users and machines
  • Onsite support at Memorial Hospital including hardware/software support Support in Windows environment including email and MS Office
  • Provided support to local IT staff for issues that needed onsite tech
  • Remote administration for user support.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Helpdesk Support AgentNov 2010 to Oct 2013
CompuCom - Greenville, SC
  • Provides support for BMW users
  • Provides technical support for worldwide suppliers for BMW
  • Active Directory administration for users and machines
  • Onsite support at BMW Manufacturing including printers, computers, and network devices
  • VPN administration utilizing RSA Tokens
  • SAP administration including account resets and administration
  • Remote administration for user support.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Recommended network security standards to management.
Laptop Support AgentOct 2009 to Oct 2010
Alorica-Samsung - Simpsonville, SC
  • Technical support for Samsung laptops and printers
  • Delivering technical advice through phone and remote access service
  • Troubleshooting printer, scanner, fax issues as well as wifi connectivity issues in Samsung printers
  • Troubleshooting simple to complex laptop issues including wifi connectivity with wireless routing and network sharing with Samsung laptop products
  • Troubleshooting monitors as well as hard drives and optical drives
  • At all times I am meeting or exceeding quality control scores for customer service.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Resolved computer hardware and software, printing, installation, wordprocessing, email and operating systems issues.
  • Restored data, operating systems, files, documents and drivers.
E-3, Network TechnicianSep 2001 to Sep 2005
United States Marine Corps - Camp Lejeune, NC
  • Maintained and operate tactical and garrison networks.
  • Created networks in field environment.
  • Maintain and operate firewall systems for networks.
  • Installation and operation of Windows software.
  • Achievements Graduated basic computer school at Marine Corps base 29 Palms.
  • Became a member of a deployable network team.
  • Awarded two certificates of commendation for tactical network Creation and operation during Operation Iraqi Freedom and field environments.
Education
Certificate of Completion (Associates Degree Equivalent) Small Systems Computer SpecialistMay 2002Marine Corps Computer Electronics School - 29 Palms, CAGPA: GPA: 3.5

GPA: 3.5

Coursework in Computer Science, Electrical Engineering and Physics

Coursework in Information Technology

Coursework in Digital Intelligence and Forensics

AAS, Computer Information ScienceJan 2010ECPI College of Technology - 29 Palms, SC

Computer & Information Science

Member of CHAOS Club (school computer club)

Coursework in Digital Intelligence and Forensics

Coursework in Business Administration and Management

Coursework in Information Technology

Minor in Business

IT/Networking & Security Management President of CHAOS Club (school computer club) Awarded lead tech designation for CHAOS club
Skills

Active Directory, basic, Cisco Routers, Compaq, Hardware, customer service, Dell servers, email, fax, firewalls, firewall, hard drives, HP, laptops, Linux, Mac OS, access, Microsoft Office, MS Office, Windows 7, Windows 8, Windows, Monitors, NetCool, Network management, network, Networking, networks, Operating Systems, PC Systems, peripherals, printer, printers, quality control, Repairs, routing, SAP, scanner, switches, Technical support, user support, software support, telephone, phone, telnet, Troubleshooting, VPN, VM, Windows Server

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Resume Overview

Companies Worked For:

  • Windstream
  • Dell/Greenville Hospital System
  • CompuCom
  • Alorica-Samsung
  • United States Marine Corps

School Attended

  • Marine Corps Computer Electronics School
  • ECPI College of Technology

Job Titles Held:

  • Network Analyst
  • Sr. Service Technician
  • Helpdesk Support Agent
  • Laptop Support Agent
  • E-3, Network Technician

Degrees

  • Certificate of Completion (Associates Degree Equivalent) Small Systems Computer Specialist May 2002
    AAS , Computer Information Science Jan 2010
    IT/Networking & Security Management President of CHAOS Club (school computer club) Awarded lead tech designation for CHAOS club

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