network analyst resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated IT support professional with over 20 years of technical and customer service experience. Adept leader and problem-solver, ensuring customer satisfaction while swiftly resolving support issues. Recognized for innovative solutions, fostering organizational growth and optimizing systems.

  • Hardware: IBM/Lenovo X Series Servers, HP Blade Chassis, Dell and HP Servers/workstations, Lenovo Think Series Laptops, Apple hardware, Aruba, and Cisco equipment.
  • Operating Systems: Windows Suites (Workstation and Servers), Ubuntu, CentOS, MAC OS, Cisco IOS, and Aruba AOS.
  • Software: Microsoft AD, IIS and Apache web servers, ADFS, Microsoft Exchange, WSUS, VMWare, Parallels, Manage Engine, NCache, and a myriad of other applications.
05/2018 to Current Network Analyst Duke University | Zebulon, NC,

My skills in systems management, implementation, and integration ensures unwavering communication across diverse computing equipment. With my knack for solving problems and unwavering attention to detail, I contribute to the seamless operation and effective fusion of computing solutions.

With the varied levels of computer technicians, I have the privilege of working with a team of diverse skilled individuals, taking on the role of mentorship as a point of escalation. Simultaneously, I managed a range of systems that ensure seamless network operations without interruption.I achieved notable success by spearheading transformative initiatives such as:

  • Implementation of Blocksi Content filter, which has allowed extensive content management for students and teachers. Also, allowing parents a say as to what is appropriate at home.
  • Effectively deployed ManageEngine Desktop Central to monitor, maintain, and fortify Windows workstations and servers. Diligently reducing our daily critical patch threshold to below 10% and persistently striving to further minimize it.
  • Sophos Endpoint Rollout, resulting in heightened efficiency and fortified security measures.

Additionally, my skills at fostering positive connections with vendors, educators, parents, and executives has led to the establishment of strong district relationships, paving the way for smooth and uninterrupted operations.

08/2015 to 05/2018 Systems Support Analyst Evergy | Topeka, KS,

In my role dedicated to serving faculty, students, and community, My passion towards resolving hardware, software, and networking challenges, and actively participating in special projects to strengthen the district's 1:1 program. I excel in delivering technical support to end-users, ensuring the smooth operation of hardware and software solutions. Completing the cycle with, taking charge and leading a diverse team of computer technicians, nurturing their skills, empowering them to thrive, and granting them a voice in their review cycles.
My accomplishments have been centered around fortifying infrastructure resilience:

  • Successfully overhauled and streamlined the Helpdesk Process and Procedure through the implementation of Samanage Helpdesk, resulting in heightened operational efficiency and swift support for faculty, students, and parents.
  • Led VMWare Consolidation and Upgrade, elevating system performance to new levels and guaranteeing uninterrupted operations.
  • Implemented the Barracuda Back Up solution to safeguard critical data and enable swift recovery during disruptions, fortifying data resiliency.
01/2006 to 08/2015 Information Systems Engineer Cree Inc. | Albany, NY,

I brought together teams to foster unity while overseeing the day-to-day management of critical systems with unwavering dedication, safeguarding the integrity of valuable data. I established a workflow with permissions for partners and contractors, allowing access only to designated documents and firmly blocking all other paths.

Guiding technicians and administrators as a mentor, I set clear goals to enable their success in their assigned roles, earning the reputation of a trusted leader sought for workflow and project guidance.

Within the realm of SaaS customer support, I provide stellar service by deploying and supporting proprietary SaaS application environments, ensuring seamless operation and utmost user satisfaction. Taking responsibility for both Staging and Production systems, I ensure unwavering reliability and peak performance through the adept utilization of DevOps toolsets. Additionally, I offer round-the-clock support for high availability systems, consistently meeting Service Level Agreements (SLAs).

Demonstrating mastery in internal infrastructure support, I introduced the openware tool Request Tracker, revolutionizing the handling of helpdesk requests by eliminating stagnant email queues. With precision, I assign tasks to technicians, leaving no room for oversight.

12/2004 to 12/2005 Helpdesk Supervisor Alex And Ani | Victor, NY,

In the duties of monitoring and maintenance, I diligently oversee a wide array of client systems, steadfastly ensuring their optimal performance. Additionally, I craft detailed weekly reports that offer customers profound insights into the intricate workings of their network and operations systems, providing them with valuable knowledge.

Driven by a commitment to adaptability, I take pride in implementing a scalable helpdesk system meticulously tailored to meet the ever-evolving requirements of the business. Through my efforts, I document network systems and helpdesk processes, fostering streamlined operations and effective knowledge management. This dedication ensures that operations run seamlessly, empowering the team with valuable resources.

Education and Training
Expected in to to Associate of Applied Science | Computer Networking Systems ITT Technical Institute, San Diego, CA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Network Analyst
  • Systems Support Analyst
  • Information Systems Engineer
  • Helpdesk Supervisor


  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: