Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic leader and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of project expectations, and motivated to learn, grow and excel in K-12 Education Technology and lead by example. Collaborative Network Analyst with exceptional troubleshooting skills and project completion expertise. Experienced in developing strategies and procedures covering network infrastructure design, build, testing, implementation, and support. Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, solutions and product support abilities. Dynamic Computer Systems Analyst bringing more than 15 years in information systems. Customer-oriented and skilled at relating to and connecting with people from all backgrounds. Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops, security cameras, voice systems, and servers. Talented project leader possessing considerable experience with wireless networking and data storage. Tech-savvy and hardworking professional with expertise in all areas of technology. Expert at developing technical documents and manuals for upgrades as well as performing regular troubleshooting and sharing knowledge with peers. Dynamic Network Analyst familiar with routing protocols, voice applications and network switching. Efficient at working independently or as part of supportive team. Extensive knowledge of network and hardware tools. Goal-oriented and diligent with over 16 years of experience as a Network Analyst in K-12 Education. Insightful Technology leader with many years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to staff satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

  • Priority Management
  • Conflict Resolution
  • Staff Management
  • Team Building
  • Leadership skills
  • Superb interpersonal skills
  • Wireless Access Point Expert
  • Systems Analysis
  • Mobile devices Management
  • FTP servers knowledge
  • IT Performance testing
  • Account security maintenance
  • LAN and WAN expertise
  • Remote access support
  • VPN configurations
  • Security logs Inspection
  • Technical infrastructure upgrades
  • Network device monitoring
  • Antivirus and spam blocking
  • Firmware upgrades knowledge
  • Data backup and recovery systems
Work History
Network Analyst, 08/2004 to Current
Axis Capital HoldingsBerkeley Heights, NJ,
  • Maintain cloud services that support all remote instruction.
  • Maintain Frontline SIS/ERP security and report issuing.
  • Troubleshoot and maintain all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Configure and install wireless controllers, routers and switches.
  • Upgrade and expand network systems and components.
  • Build server systems and install into racks.
  • Build Virtual Servers in a VMWare Environment and HyperV.
  • Upgrade network software and hardware for optimized performance.
  • Implement and maintain firewalls, series switches and security appliances.
  • Review logs for all networking devices for unresolved abnormalities and problems.
  • Communicate with vendors to resolve network outages and periods of reduced performance.
  • Complete remote repairs involving software solutions and hardware repairs.
  • Design and implement networks in collaboration with project contractors.
  • Administer and prepare new school programs for IP addresses, develop network resources and train support personnel to provide Tier 1 support to end users.
  • Analyze data traces using protocol analyzers to identify anomalies and find solutions.
  • Define security requirements for computer systems, voice systems, security systems, workstations, personal computers and mobile devices.
  • Administer software licensing and purchasing for effective installation of network.
  • Keep up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Monitor company-wide trouble ticket queues for multiple in house operations.
  • Manage Security procedures for all staff employees
  • Manage, administer, maintain all physical security cameras and software
Lead Rubber Injection Foreman, 04/1997 to 02/2004
FerrellgasVancouver, WA,
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Worked and oversaw one team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
  • Troubleshot issues with molds, pipes, belts, chains and machinery equipment.
  • Kept detailed records of inventories for equipment and molding supplies using AS 400.
  • Implemented new techniques to streamline manufacturing of solutions, media and production lines.
  • Updated documentation procedures by introducing new procedures for wire crimping, taping, box label, training and quality document creation.
  • Inspected finished parts to verify compliance with specifications outlined in blueprints.
  • Adhered to OSHA safety regulations when operating equipment to prevent accidents or equipment damage.
  • Performed routine maintenance on production machinery to proper functionality when cutting parts.
  • Handled repair of machines and replaced malfunctioning parts to keep equipment running to meet ongoing production demands.
  • Measured and inspected machined parts to conform to product specifications.
  • Conferred with other workers about machine setups and operational specifications.
  • Used blueprints and specifications to determine how to set up equipment for specific production runs.
  • Maintained excellent attendance record, consistently arriving to work on time.
Plant Supervisor, 01/1992 to 01/1998
Kessler IndustriesCity, STATE,
  • Supervised day-to-day functions of plant.
  • Monitored safety practices and made changes or recommendations.
  • Coached employees on company standards and efficiency.
  • Scheduled deliveries, employee shifts and equipment maintenance.
  • Implemented organizational systems to maximize plant efficiency.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
High School Diploma: , Expected in 06/1989
Fabens High School - Fabens, TX
Associate of Applied Science: Computer Networking And Telecommunications, Expected in
El Paso Community College - El Paso, TX
Bachelor of Science: Computer And Information Systems Security, Expected in
Park Unversity - El Paso, TX,

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School Attended

  • Fabens High School
  • El Paso Community College
  • Park Unversity

Job Titles Held:

  • Network Analyst
  • Lead Rubber Injection Foreman
  • Plant Supervisor


  • High School Diploma
  • Associate of Applied Science
  • Bachelor of Science

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