Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
To obtain a position with a reputable and successful company or corporation working as an Information Technology Specialist (Networking), I also recently obtained the CCDA and I am starting to work towards the CCNP.
Highlights
  • Implementation, WLAN installation and troubleshooting
  • PC hardware assembly, configuration and troubleshooting
  • Installation and maintenance of Windows based operating systems
  • IT help-desk and PC desktop user customization
  • Completion of CISCO Networking Academy 1, 2, 3 and 4
  • Security+, Network+, and A+ courses
  • Extensive hands-on laboratory training with CISCO networking devices and various computer systems
Experience
06/2014 to Current Network Analysis | Cedar, IA,
  • Served as a Network Analysis working on the Network Build Team: · Follow hardware requirements for branch voice and data implementations · Direct the activities for the installation, maintenance, and operation of Cisco routers, switches, wireless and related peripheral equipment · Obtain vendor quotes for network and phone equipment as needed for new locations, process and track equipment order shipments to ensure branch operation schedules are met · Perform configuration of Cisco Call Manager, Cisco Unity, and systems as needed for proper call flow, routing and VoIP operation · Work with field technicians to ensure proper installation and activation of network components · Setup call routing and flow for branch phone system operations · Document and maintain hardware configuration standards · Troubleshoot and isolate network failures and performance issues; work closely with vendors for resolution · Responsible for monitoring the status of the WAN circuits and components · Maintain IP Address management system · Update HP Service Desk as required to track inventory and other configuration items · Responsible for the implementation and configuration of secondary connections across the WAN (VPN via DSL, EVDO, DMVPN or other method) · Resolve firewall and security change requests on enterprise firewalls · Handle user problems, questions and request on network and VoIP issues · Work with other groups within IS to resolve network related issues as needed.
09/2013 to 06/2014 Contractor Hcl Technologies Ltd. | Berwyn Heights, MD,
  • Served as a Network Support Analysis monitoring and repairing router, switches, and Cisco IP phones: · Performed a variety of duties to provide support for Branches across the US and Canada.
  • Updated configurations in routers and switches to support VoIP, VLANs, and DHCP.
  • Configured new IP phones in Cisco Call Manager Unified.
  • Configured Voicemail for phones in Cisco Unity.
  • Handled down networks and networks maxing the circuit's bandwidth amount.
  • Worked with PTRG network monitoring tool.
  • Created VPN accounts to give Vendors access to the network.
  • Communicated with associates with issues via the phone, email, or IM.
  • Configured translation patterns for IP phones.
  • Worked in a team environment with eight other associates.
  • Scheduled for the ISP to go out and fix issues at different sites or to test back to the DEMARC.
  • Scheduled Vendor meets between ISPs and our techs.
  • Preformed IP address reservation for wireless devices and printers.
  • Walked Associated on site through troubleshooting wire connection to the equipment.
  • Handled computer, printers, phones, and credit card devices that could connect to the network.
01/1 to HVAC Lead Installation and Service Technician University Of Maryland | City, STATE,
  • Served as HVAC lead technician installing and servicing residential and commercial HVAC systems: · Performed a variety of duties involved with HVAC systems' installation and maintenance · Utilized multi-meter, refrigerant gauges, and air temperature and airflow tools for testing and troubleshooting.
02/2002 to 01/2005 Manager Air Concept Solutions LLC | City, STATE,
  • Served as a Manager over all operations, Responsibilities include: · Ordered supplies, maintained inventory · Performed accounting, book keeping, time keeping, shift scheduling, hiring, etc.
  • Handled customer concerns · Supervised up to eight employees at a time · Performed maintenance on the cooking equipment · Supervised and assisted in unloading of trucks/supplies.
Education
Expected in Associates of Science Degree | Computer Information Science, Network Security ECPI University Altamaha Technical College, Virginia Beach Brunswick, VA GA GPA:
Computer Information Science, Network Security
Expected in 2013 Associates of Applied Science Degree | Information Technology Trident Technical College, North Charleston, SC GPA: GPA: 3.5
Information Technology GPA: 3.5
Expected in 2008 HVAC Service and Maintenance Certification course | , , GPA:
Expected in 2008 Cisco Certified Design Associate (CCDA), Pearson Vue; September 2015 · Renewed Cisco Certified Network Associate (CCNA), Pearson Vue; September 2015 · EPA: Refrigerant Transition and Recovery certification (Universal); Ferris State University FSC/ACCA EPA | , , GPA:
Skills
A+, ACCA, accounting, book keeping, CCNA, Cisco Certified Network Associate, CISCO, Cisco Certified, Cisco routers, hardware configuration, hardware, Controller, cooking, credit, customer service experience, designing, DHCP, DSL, email, firewalls, firewall, help-desk, HP, hiring, HVAC, ISP, inventory, IP, access, Windows, multi-meter, Enterprise, Network Analysis, Network Support, Network, Networking, networks, operating systems, PC hardware, phone equipment, phone system, printers, repairing, router, routers, routing, scheduling, switches, switch, technician, phones, phone, translation, Troubleshoot, troubleshooting, VPN, voice and data, VoIP, WAN

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School Attended

  • ECPI University Altamaha Technical College
  • Trident Technical College

Job Titles Held:

  • Network Analysis
  • Contractor
  • HVAC Lead Installation and Service Technician
  • Manager

Degrees

  • Associates of Science Degree
  • Associates of Applied Science Degree
  • HVAC Service and Maintenance Certification course
  • Cisco Certified Design Associate (CCDA), Pearson Vue; September 2015 · Renewed Cisco Certified Network Associate (CCNA), Pearson Vue; September 2015 · EPA: Refrigerant Transition and Recovery certification (Universal); Ferris State University FSC/ACCA EPA

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