To obtain a position with a reputable and successful company or corporation working as an Information Technology
Specialist (Networking), I also recently obtained the CCDA and I am starting to work towards the CCNP.
Implementation, WLAN installation and troubleshooting
PC hardware assembly, configuration and troubleshooting
Installation and maintenance of Windows based operating systems
IT help-desk and PC desktop user customization
Completion of CISCO Networking Academy 1, 2, 3 and 4
Security+, Network+, and A+ courses
Extensive hands-on laboratory training with CISCO networking devices and various computer systems
Newport News, VANetwork Analysis
Served as a Network Analysis working on the Network Build Team: · Follow hardware requirements for branch voice and data implementations · Direct the activities for the installation, maintenance, and operation of Cisco routers, switches, wireless and related peripheral equipment · Obtain vendor quotes for network and phone equipment as needed for new locations, process and track equipment order shipments to ensure branch operation schedules are met · Perform configuration of Cisco Call Manager, Cisco Unity, and systems as needed for proper call flow, routing and VoIP operation · Work with field technicians to ensure proper installation and activation of network components · Setup call routing and flow for branch phone system operations · Document and maintain hardware configuration standards · Troubleshoot and isolate network failures and performance issues; work closely with vendors for resolution · Responsible for monitoring the status of the WAN circuits and components · Maintain IP Address management system · Update HP Service Desk as required to track inventory and other configuration items · Responsible for the implementation and configuration of secondary connections across the WAN (VPN via DSL, EVDO, DMVPN or other method) · Resolve firewall and security change requests on enterprise firewalls · Handle user problems, questions and request on network and VoIP issues · Work with other groups within IS to resolve network related issues as needed.
Served as a Network Support Analysis monitoring and repairing router, switches, and Cisco IP phones: · Performed a variety of duties to provide support for Branches across the US and Canada.
Updated configurations in routers and switches to support VoIP, VLANs, and DHCP.
Configured new IP phones in Cisco Call Manager Unified.
Configured Voicemail for phones in Cisco Unity.
Handled down networks and networks maxing the circuit's bandwidth amount.
Worked with PTRG network monitoring tool.
Created VPN accounts to give Vendors access to the network.
Communicated with associates with issues via the phone, email, or IM.
Configured translation patterns for IP phones.
Worked in a team environment with eight other associates.
Scheduled for the ISP to go out and fix issues at different sites or to test back to the DEMARC.
Scheduled Vendor meets between ISPs and our techs.
Preformed IP address reservation for wireless devices and printers.
Walked Associated on site through troubleshooting wire connection to the equipment.
Handled computer, printers, phones, and credit card devices that could connect to the network.
Air Concept Solutions LLCGoose Creek, SCHVAC Lead Installation and Service Technician
Served as HVAC lead technician installing and servicing residential and commercial HVAC systems: · Performed a variety of duties involved with HVAC systems' installation and maintenance · Utilized multi-meter, refrigerant gauges, and air temperature and airflow tools for testing and troubleshooting.
McDonald'sGoose Creek, SCManager
Served as a Manager over all operations, Responsibilities include: · Ordered supplies, maintained inventory · Performed accounting, book keeping, time keeping, shift scheduling, hiring, etc.
Handled customer concerns · Supervised up to eight employees at a time · Performed maintenance on the cooking equipment · Supervised and assisted in unloading of trucks/supplies.
ECPI University Altamaha Technical CollegeVirginia Beach Brunswick, VA GAAssociates of Science Degree: Computer Information Science, Network SecurityComputer Information Science, Network Security
Trident Technical CollegeNorth Charleston, SCAssociates of Applied Science Degree: Information TechnologyGPA: GPA: 3.5Information Technology GPA: 3.5
HVAC Service and Maintenance Certification course
Cisco Certified Design Associate (CCDA), Pearson Vue; September 2015
· Renewed Cisco Certified Network Associate (CCNA), Pearson Vue; September 2015
· EPA: Refrigerant Transition and Recovery certification (Universal); Ferris State University FSC/ACCA EPA