Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
To obtain a position where I can further utilize my skills and further my development. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Nest Coach with more than 9 years of professional customer service and leadership experience.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Nest Coach, 02/2014 to Current U-Haul – Keene, NH,
Started memorable meetings to help associates to improve their memorable scores.
Created Five Steps to Success to help associate with overcoming objections.
Utilized the Skill Transfer process to Explain, Demonstrate, allow practice
with Coaching, Provide Feedback, and Celebrate Associate Success on
observed behaviors that drove performance.
Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement.
Won The Battle of The Nest Coaches for exceeding set metric goals on memorable, foundational, AHT, and Conversation.
Won the Nest Coach of the year award for exceeding Nest Coach expectation.
MANAGER, 04/2009 to 05/2015 Quick Mart Corm – , ,
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Instructed staff on how to handle difficult and complicated sales.
Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assigned employees to specific duties.
Enforced safety, health, and security rules.
Planned budgets and authorize payments and merchandise returns.
Education
High School Diploma: , Expected in 2011 B.M.C. Durfee High School - FALL RIVER, MA GPA:
Multicultural Club: Treasurer (2007-2008)
Multicultural Club: Vice-President (2008-2009)
Connecting Cultural Club: President (2009-2011)
Interests
Accurate Cash Handling
*Credit Card Transactions
*Fast-Paced Retail Environment
*Active Listening Skills
*Time Management
*Highest Level Of Integrity
*Inventory Control Procedures
Additional Information
Strong Communication Skills
*Accurate Cash Handling
*Credit Card Transactions
*Fast-Paced Retail Environment
*Active Listening Skills
*Time Management
*Highest Level Of Integrity
*Inventory Control Procedures
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