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ncoic nellis support center ground transportation resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced Technical Sergeant bringing 10 years' experience in U.S. Air Force. Technically astute and decisive with good problem-solving and organizational skills. Seek new professional challenges focused on Logistics and/or Human Resources. Motivated professional offering a Bachelor's Degree in Transportation Management with a concentration in Reverse Logistics and a Masters Degree in Human Resource Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills
  • Classroom Instruction
  • Company Activity Coordination
  • Humint Gathering
  • Intelligence Gathering
  • Stress Management
  • Troop Training
  • Agility and Endurance
  • Supplies Transportation
  • Conduct Standards
  • First Aid and Buddy Care
  • Verbal Reports
  • Discipline and Focus
  • Team Building
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Computer Skills
  • Critical Thinking
  • Problem Resolution
  • Organizational Skills
  • Training & Development
  • Team Management
  • Conflict Resolution
Education and Training
American Military University West Virginia, Expected in 12/2023 Master of Arts : Human Resources Management - GPA :
American Military University West Virginia, Expected in 10/2022 Bachelor of Arts : Transportation Management - GPA :
Certifications
  • Senior Human Resource Management Certification - 2023
Experience
United States Air Force, USAF - NCOIC Nellis Support Center Ground Transportation
City, STATE, 08/2021 - Current
  • Trained, coached and mentored military units to improve readiness and training.
  • Directed logistical training procedures to adhere to military regulations.
  • Requisitioned, received and properly stored unit equipment and supplies.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Maintained high standards of internal and external customer service.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Managed high-performing team of 76 workers to enhance quality and safety of internal freight systems.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Created and enforced policies and procedures for entire logistics team.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Developed job descriptions using targeted keywords and published job openings on company website and job boards.
  • Designed employee performance evaluation process and merit program.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Complied with local, state and federal laws and established organizational standards.
  • Worked with department managers to assess needs.
  • Organized and maintained records to facilitate programs, events and activities.
  • Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
  • Recruited and trained new employees to manage overall talent acquisition.
United States Air Force, USAF - NCOIC Documented Cargo
City, STATE, 01/2021 - 08/2022
  • Coached professional development opportunities for team members with career development plans.
  • Monitored staff and organization of delivery department.
  • Coordinated with customers to plan efficient or special deliveries.
  • Delivered valued outcomes from partnered resources.
  • Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
  • Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
  • Coordinated road crew logistics, including scheduling and mileage.
  • Developed team environment to support engagement and high performance.
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Refined and organized delivery processes for all incoming products.
  • Managed performance issues with delivery team members.
  • Tracked service metrics, managing budgets and troubleshooting technical issues.
  • Translated business objectives to align technology and business strategy.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
United States Air Force, USAF - NCOIC, Training & Validation Office
City, STATE, 01/2019 - 11/2020
  • Created critical training programs and opportunities for 50+ staff members to develop job and leadership skills.
  • Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
  • Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
  • Identified and coordinated key skills training across related jobs and position families.
  • Developed self-paced and self-directed training courses to diversify learning opportunities for employees.
  • Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Reported progress against planned activities to secure management support and achieve objectives.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Collaborated with internal teams to produce and maintain knowledge base content.
  • Approved new training techniques and suggested enhancements to optimize existing training programs.
  • Deployed learning management system, boosting product awareness, adoption and usage through educational content.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
  • Identified key skill gaps in a variety of logistical department employees and created training classes to educate target individuals.
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Designed employee performance evaluation process and merit program.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
  • Actively served on executive learning leadership council, overseeing corporate learning strategy and architecture, innovation, metrics and employee engagement.
  • Organized and maintained records to facilitate programs, events and activities.
  • Recruited and trained new employees to manage overall talent acquisition.
Accomplishments
  • Recognized as Employee of the quarter 5 separate times for outstanding performance and team contributions.
  • Led team to achieve "Team of the Year" twice and "Team of the quarter 9 times, earning significant recognition from upper management to include promotions.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • American Military University
  • American Military University

Job Titles Held:

  • NCOIC Nellis Support Center Ground Transportation
  • NCOIC Documented Cargo
  • NCOIC, Training & Validation Office

Degrees

  • Master of Arts
  • Bachelor of Arts

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