Accomplished professional and Veteran with a foundational education and hands-on experience in Human Resource (HR) Management within a fast-paced, high-volume, and occasional austere environment. Results-driven and strategically-focused approach to leadership has been repeatedly recognized across a career of progressive accountability within the HR function. Highly-motivated to leverage a wide-ranging expertise in HR management and administration to deliver immediate and measurable results in a new capacity. Detail-oriented worker dedicated to best-in-class organization, productivity and office management.
Delivered strategic, results-driven leadership while overseeing a 7-member team of the Defense Enrollment Eligibility Reporting System Office. Oversaw the administration of 38 unique personnel programs, supporting the largest Military Personnel Flight within the Air Force, and controlled critical deployment readiness data for 750+ personnel.
Reference: MSgt Lorita Henry; 619-748-9399
Acted as a leading driver in high-level decision making by Senior Executive Service, Senior Raters, and Senior Enlisted Advisors relating to Air Force programs by delivering key insights and data-backed recommendations in an advisory role. Oversaw the delivery of personnel programming for a 300-member workforce.
Reference: Chief Petty Officer Maria Perez; 717-756-5888
Directed a high-volume Entitlements division accountable for a 970K+ workforce of personnel spread around the globe. Reviewed and processed reports, interpreted and applied relevant legislation, implemented denial letter processes, and governed insurance programming. Directed a 14-member team of agents in daily execution of a 12-hour workday. Navigated a high-volume number of calls in excess of 10K, generated 6K new cases, and oversaw the resolution and closeout of 3K+ cases.
Reference: Lieutenant Colonel TImothy Martin; 478-365-0240
Dynamically performed a wide-range of technical and administrative actions involved in Personnel Management including execution of 1.5K+ Permanent Change of Station (PCS) assignments with allotments of $7M in PCS funding. Conducted in-depth audits while processing a high-volume of retention packages which directly resulted in the successful resolution of 15 uncovered discrepancies. Established a high-performance workforce of 32 multidisciplinary staff through regimented training, continued mentorship, and routine performance evaluations. Strategized and orchestrated the movement of 80K+ personnel within an austere deployed environment.
Reference: Mr. Vic Williams; 757-812-4310
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