ncoic course director resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced and versatile professional with expertise in military education, aircraft maintenance, computer technology, and retail management. Served as a Non-Commissioned Officer in Charge and Course Director at the United States Air Force Academy, leading and mentoring military students to develop their leadership and academic skills. Proven success in overseeing maintenance and repair of various aircraft as an NCOIC in Aircraft Maintenance. Valuable experience as a Computer Technician providing technical support and troubleshooting for hardware and software issues. Possess a unique combination of leadership, technical, and managerial skills, and committed to contributing to the success of any organization.
Accomplishments
306th Flying Training Group - Instructor of the Quarter award. - 1st quarter 2020. (Nominated 4 other times.)
306th Flying Training Wing - Management Team of the year award. - 2021
USAF Achievement Medal. - 2013
USAF Meritorious Unit Medal (x4)
USAF Good Conduct Medal (x4)
Skills
Leadership
Team management
Educational and training
Curriculum design and development
Compliance with regulations and policies
Progress monitoring and feedback
Excellent communication
Logistics management
Resource management
Collaboration and teamwork
Meeting and presentation
Strategic thinking and implementation
Organizational
Attention to detail
Multitasking
Value-based decision-making (integrity, service, and excellence)
Work History
10/2019 to CurrentNCOIC/Course DirectorUnited States Air Force, USAF | City, STATE, Colorado Springs, CO
Demonstrated expertise in managing and leading teams of instructors to provide top-notch education and training to 2000+ cadets per year.
Designed, developed, and implemented curriculum, ensuring adherence to regulations, policies, and standards.
Monitored student progress and provided constructive feedback to help students achieve their academic goals.
Demonstrated exceptional communication skills, conveying complex information effectively to students, faculty, and leadership.
Managed logistics, scheduling, and resources to ensure efficient and effective use of facilities and equipment.
Fostered work culture of teamwork, collaboration, and professionalism among staff and students.
Led and facilitated meetings, briefings, and presentations to disseminate information and discuss issues.
Demonstrated expertise in developing and implementing strategies to improve student outcomes and retention.
Maintained high level of organization, attention to detail, and ability to multitask in fast-paced environments.
Upheld Air Force Academy core values: integrity, service, and excellence, modeling these values in all interactions with staff and students.
10/2009 to 08/2019Maintenance NCOICUnited States Air Force, USAF | City, STATE, Las Vegas, NV
Led a team of over 20 E&E Craftsman, working to ensure the safe operation of 18 helicopters valued at over $450 million.
Manage and supervise the maintenance of aircraft E&E systems, subsystems, components, and associated test equipment.
Conduct inspections and evaluations of aircraft E&E maintenance activities to ensure compliance with technical publications and directives.
Coordinate with other maintenance personnel and outside agencies to facilitate E&E maintenance and repair efforts.
Supervised ongoing daily production phases.
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Used failure analysis techniques to identify and eliminate chronic problems.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Investigated and diagnosed causes of breakdowns and developed programs and solutions to reduce or eliminate future occurrences.
Excel in cryogenic maintenance on mobile aircraft servicing units, as well as maintaining, repairing, and fabricating electrical wiring, harnesses, and connectors.
Proficient in using various electrical, electronic, pneumatic, and other test and support equipment and maintaining compressed gas equipment.
Successfully performed and supervised various aircraft electrical and environmental (E & E) functions and activities, including troubleshooting, inspecting, removing, installing, repairing, modifying, overhauling, and operating integrated E & E systems, components, and associated support equipment.
03/2005 to 06/2009Technician/Assistant ManagerDigilink Computers | City, STATE, Kalamazoo, MI
Assist store manager in overseeing daily operations of store, which generates over 1 million dollars in annual revenue
Train and manage sales staff to ensure employees are knowledgeable about products and services, contributing to production and sale of over 1200 computers per quarter
Handle customer complaints and resolve issues in a timely and satisfactory manner
Develop and implement marketing strategies to increase store sales and customer base, contributing to the growth of the business to over 1 million dollars in annual revenue
Monitor inventory levels and order supplies as needed, ensuring the store is well-stocked to meet the demands of the business
Ensure that the store is clean, organized, and well-stocked at all times, maintaining a professional and welcoming environment for customers and employees
Assist with financial management, including creating and monitoring budgets and tracking sales data, contributing to the success of the business and its continued growth
Work collaboratively with a team of 5 employees to achieve store goals and objectives.
Diagnose and repair hardware and software issues with customer computers, laptops, and other devices
Build and configure custom computers for customers according to their specifications, contributing to the production of over 1200 computers per quarter
Install and update operating systems, software, and drivers on customer devices
Troubleshoot network and internet connectivity issues
Perform routine maintenance on computers and peripherals
Keep up-to-date with the latest technology trends and advancements
Education
Expected in 04/2025 to to Bachelor of Science | Computer NetworkingSouthern New Hampshire University, Hooksett, NHGPA:
Expected in 06/2017 to to Associate of Science | Aircraft MaintenanceCommunity College of The Air Force, Montgomery, ALGPA:
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