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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished and certified Pharmacy Technician with over twenty years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Skills
  • Wholesale Ordering
  • Prescription Filling and Labeling
  • Inventory Management
  • Medication Documentation
  • Customer Service
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Inventory Tracking
  • Attention to Detail
  • Resolving Complaints
Work History
01/2021 to Current
Nationally Certified Pharmacy Technician Kroger Fort Worth, TX,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
10/1998 to Current
Nationally Certified Pharmacy Technician Kroger Grafton, WI,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Reviewed and verified customer information and insurance provider information.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
01/2018 to 02/2021
Nationally Certified Pharmacy Technician Kroger Henderson, NV,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Restocked automated medication dispensing equipment.
09/2016 to 01/2018
Nationally Certified Pharmacy Technician Kroger Lansing, MI,
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
Expected in 05/2010
Bachelor of Science: Medical Microbiology And Bacteriology
University of Louisville - Louisville, KY ,
GPA:

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Resume Overview

School Attended

  • University of Louisville

Job Titles Held:

  • Nationally Certified Pharmacy Technician
  • Nationally Certified Pharmacy Technician
  • Nationally Certified Pharmacy Technician
  • Nationally Certified Pharmacy Technician

Degrees

  • Bachelor of Science

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