Nationally Certified Medical Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and empathetic medical assistant offering 17 months in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Injections
  • Charting expertise
  • Able to lift and maneuver patients
  • Inventory and supply management
  • Understands medical procedures
  • Professional bedside manner
  • HIPAA compliance
  • Certified in Basic Life Support (BLS)
  • Patient scheduling
  • Analytical decision-making skills
  • Medical terminology knowledge
  • Customer Service
06/2019 to Current Nationally Certified Medical Assistant Partners Healthcare System | Mansfield, MA,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Escorted patients to examination rooms and documented medical histories.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Monitored patient stability by checking vital signs and weight.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
11/2018 to 06/2019 Server Hyatt | Santa Rosa, CA,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Processed customers' payments and provided receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
06/2017 to 11/2018 Fast Food Worker Penn State University | University Park, PA,
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Quickly and efficiently processed payments and made accurate change.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Monitored and counted food stock and supplies to reorder on time.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Reviewed contents on food trays to check receiving complete order.
  • Portioned and packaged take-out foods for customers.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
Expected in 05/2018 High School Diploma | Valley High School, Smithers, WV GPA:
Expected in 05/2019 Diploma | Medical Assisting Ross Medical Education Center, Charleston, WV GPA:
Expected in 05/2018 Diploma | Emergency Medical Technician Fayette Institute Of Technology, Oak Hill, WV GPA:

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Valley High School
  • Ross Medical Education Center
  • Fayette Institute Of Technology
Job Titles Held:
  • Nationally Certified Medical Assistant
  • Server
  • Fast Food Worker
  • High School Diploma
  • Diploma
  • Diploma