national sales director resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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High-achieving National Sales Manager bringing 15-year history of exceeding sales benchmarks, maximizing profits and acquiring valuable new customers. Adept at cultivating and leading high-performance teams.

  • Strategy Management
  • Staff Training and Development
  • Revenue and Sales Projections
  • Customer Complaint Resolution
  • Customer Service
  • Budgeting and Expenditures
National Sales Director, 02/2020 - Current
Carlisle Syntec, Inc. Washington, ,
  • Delivered over 140% to fiscal year forecast for two consecutive years.
  • Delivered over a 45% close rate for. fiscal year.
  • Lead an all remote sales team of 30 sales associates and 2 sales managers that reside across the United States.
  • Motivated staff to become top sales closers and exceed benchmarks by 20% year-over-year.
  • Recognized for department increase in sales verus decline during global pandemic.
  • Conveyed customer diversity and inclusion needs and preferences to design and production departments for implementation of new CPR Manakins with diverse skin tones on the Red Cross Retail Store.
  • Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
  • Determined annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results.
  • Manage and analyze team performance and develop strategies to increase sales conversion percentages and sales revenue.
  • Create annual forecasting of expenses and sales targets.
  • Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
  • Track and manage reporting for monthly, quarterly and annual commission payouts, expenses and sales.
  • Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
  • Gave sales presentations, negotiated contracts and promoted services to customers.
  • Arranged and implemented sales department improvements, including updates to company marketing, cost analysis and presentations.
  • Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
  • Acknowledged nationally for generating revenue, acquiring high-profile clients and maintaining high customer retention record.
  • Hired and motivated high-performing sales team achieving over three million dollars in new sales per year.
  • Work very closely with stakeholders to ensure consistency across other center business units for processes that directly or indirectly impact sales and revenue and maintain processes that align with field sales.
  • Lead cross-functional teams on processes that directly or indirectly impact the sales so the impact to revenue and conversion is minimized without duplicating expenses in different departments.
  • Leads Six Sigma projects as requested.
  • Scope of accountability includes B2C and B2B sales, strategic planning, sales analysis, process development, new product introduction, building strategic partnerships and building effective partner relationships.
Area Sales Manager, Channel Sales, 02/2018 - 02/2020
  • Managed cross-channel partnerships with Verizon, AT&T, Sprint, T-Mobile, and Best Buy.
  • Grew New York territory by 15% through successful networking and partnership development.
  • Grew revenue by more than $5 million while increasing market penetration within New York territory.
  • Exceed quota by 25% each year through strategic business development.
  • Managed 28 channel retail store locations in New York.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Conducted monthly training seminars to assist teams with development of Apple product sales strategies.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Develop and promote weekly, monthly, quarterly and annual sales objectives for management team.
  • Meet with sales managers to assess store performance and create plans for improvement.
  • Improved sales by 25% through effective performance management of sales managers.
  • Identified prospects to foster growth for new business partnerships to build pipelines.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Devised marketing, sales and customer promotions to work alongside national plans.
  • Designed employee motivation strategies and contests.
  • Gave benefit-oriented presentations that drove dramatic revenue growth.
  • Conducted in-depth research into customer habits, trends in market and competitor activities.
  • Established productive and professional relationships with key personnel in assigned customer accounts.
  • Maintain sales staff by recruiting, selecting, orienting and training employees.
  • Performed quarterly business reviews with corporate partners and Apple’s executive team.
  • Achieved 2019 Division LEAP Award (Leadership, Engagement, Advocacy, Performance)
  • Lead managers in the development of sales plans, forecasting and performance management.
  • Created and executed the vision for the sales team, establishing direction and providing context for sales.
  • Redesigned active management, recruitment, and talent development of a high volume business development team.
Senior Sales and Technical Support Manager, 03/2015 - 02/2018
  • Consumer, B2B, B2C Sales, Technical Support, Managed 20 managers who were responsible for 300 employees.
  • Inspire store teams to deliver experiences that build customer loyalty and guide the development of the management talent.
  • Managed top performing Expert Sales Team of 10 employees in the New York Market to exceed national Mac sale averages.
  • Develop and promote weekly, monthly, quarterly and annual sales objectives for management team.
  • Design and implement strategic plans for management team to reach sales targets.
  • Conducted monthly touch-bases and annual performance reviews to discuss successes, areas of opportunity and a plan for improvement with each manager.
  • Proven ability to keep multiple locations aligned on sales strategy while executing organizational initiatives.
  • Improved customer satisfaction survey score by 25%.
  • Launched, "Competency Based Talent Management", strategy which elevated employee development.
  • Redesigned sales approaches to individual clients driving revenue to over $30 million a quarter.
  • Produced 60% increase in Apple Pay services.
  • Formed specialized community events which improved store sales by 15%.
  • Analyzed key metrics, including customer and employee feedback, and provide guidance for each manager to achieve market goals.
  • Developed staff to achieve best results through coaching, establishing performance and development plans.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses.
  • Set clear objectives and helped team members develop plans to achieve quotas.
  • Responded to over 1000 individual customer support reservations a day to provide end-user support on systems and software.
  • Established continuous improvement initiatives to achieve KPIs.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Resolved record-breaking backlog of support tickets.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
Manager of Sales and Technical Support, 12/2007 - 03/2015
  • Consumer, B2B, B2C, Sales, Recognized for achieving the best technical support results out of all Apple stores in the world
  • Managed sales and service team of 150 employees
  • Lead and motivate staff to improve customer service with clients
  • Lead staff to maintain peak sales performance through coaching and development plans
  • Develop and promote weekly, monthly, quarterly and annual sales objectives with sales team
  • Conducted quarterly touch-bases and annual performance reviews to discuss successes, areas of opportunity and a plan for improvement with each employee
  • Improved in-store product pick-up time by 7 minutes
  • Recognized for best customer satisfaction results in the world for two consecutive years
  • Improved technical support customer satisfaction score by 30%
  • Improve iPhone sales by 20% through strategic development of direct reports
  • Lead team to deliver 1,500 reservations a day with over 90% satisfaction rate in largest flagship location in the world
  • Reduced repeat customer issues by 10% through coaching and developing the technical knowledge of the technicians
Bachelor of Science: Technology, Expected in 05/2008
Mercy College - Dobbs Ferry, NY,
Status -
  • 3.8 GPA
  • Cum laude graduate
  • Ranked in Top 5% of class

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Resume Overview

School Attended

  • Mercy College

Job Titles Held:

  • National Sales Director
  • Area Sales Manager, Channel Sales
  • Senior Sales and Technical Support Manager
  • Manager of Sales and Technical Support


  • Bachelor of Science

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