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Accomplished, highly adaptable professional with 15 years sales and business development experience and the ability to successfully manage diverse client portfolios and consistently exceed annual budget quotas more than $3million. Demonstrated ability to identify client needs, maximize profitability and develop positive working relationships with over 700 client groups. Provide effective client services to troubleshoot the unique challenges and needs represented by each client group and achieve effective timely results on a consistent basis. True passion for building relationships, cultivating partnerships and growing businesses.
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- Provided Mortgage/Real Estate professionals HomeBenefitIQ (HBIQ) system to become the preferred professional for businesses and companies
- Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day.
- Managed a portfolio of 750 accounts, which generated $600,000 in revenue per year (an increase in production of $150,000 per 12 months).
- Upsold add-on services to existing customers, generating incremental revenue of $70,000 per 12 months.
- Improved customer acquisition rates by 30% through targeted discussions on market segmentation and pricing strategies.
- Grew customer base from 550 accounts to 750 accounts in just under 24 months.
- Planned, created and delivered HBIQ sales presentations via (In Person, GoTo Meeting, Conventions and Trade Shows).
- Answered customers' questions about products prices, availability, terms of agreement and system implementation.
- Managed international territory portfolio of 350 accounts which generated over a $3 million dollar budget that was consistently met and exceeded.
- Developed and expanded existing customer sales budget by $500,000 in 4 years.
- Increased Washington State product sales 35% after relocation.
- Sold various casino equipment ranging from chips, cards, dice, tables, accessories, table layouts and RFID equipment and accessories
- Established and identified data-driven budgetary forecasts, goals and sales metrics for over 350 client groups .
- Cultivated new business by identifying new or developing customers and maximizing existing customer sales by utilizing effective sales techniques.
- Developed and executed promotional events and products for specific clients.
- Developed professional partnerships as well as conducted presentations to businesses, non profits, and associations to be the exclusive provider of mortgage benefit services (HBIQ).
- Originated residential and commercial mortgage loans via referrals and marketing leads.
- Established relationships with current and past customers to be the trusted resource for all of their real estate needs.
- Marketed and developed key accounts by favorably representing our company products at membership and community functions.
- Cultivated relationships with key players in the Insurance and Real Estate industries to create ongoing and mutually beneficial referral systems.
- Generated new sales opportunities through the HBIQ program resulting in top performance 2005 and 2006.
- Effectively supervised a caseload averaging 60 juvenile offenders.
- Facilitated and supervised services for probation/parole including: mental health, chemical dependency, and sex offender treatment.
- Provided consistent communication with judges, defense attorneys and prosecutors including oral and written recommendations to the court regarding offender status including: jail/release; declination; modification of sentence; treatment needs and disposition.
Washington State University - Pullman, Washington
Whitman College - Walla Walla , Washington
MS Office applications (including Word and PowerPoint, etc.), Constant Contact, GoTo Meeting, Adobe Acrobat, CRM--Sales Force, ACT, E-Mass 2000
Top Sales Performance: First Rate Mortgage 2005 & 2006
Most Inspirational Player Award/Team Captain: Whitman College Basketball 1992
Most Improved Player Award/Team Captain: Whitman College Basketball 1991
Black Student Union President: Whitman College 1991
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Resume Overview
School Attended
- Washington State University
- Whitman College
Job Titles Held:
- National Sales Director
- Area Sales Manager
- Real Estate Benefit Provider
- Community Liaison
Degrees
- Master of Arts
- Bachelor of Arts
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