Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Skills
Operations support
Confidentiality and HIPAA
Key Performance Indicators (KPIs)
Organization
Excellent work ethic
Work History
National Certified Pharmacy Technician, 03/2021 to Current Kroger – Anderson, IN,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Stocked, labeled and inventoried medication to keep accurate records.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
Processed over 300+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Prepared bills for insurance companies and submitted required paperwork.
Senior Certified Pharmacy Technician, 06/2019 to 03/2021 Kroger – Chester, VA,
Supervised 5+ pharmacy technicians and coordinated day-to-day assignments.
Coordinated verification and filling of more than 200 daily prescriptions in a high-volume tier 4 pharmacy environment.
Maintained relationships with physicians.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Set up and modified patient profiles in Intercom+ to include current information such as medications and insurance details.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Answered patients' questions and troubleshot prescription issues.
Reviewed and verified customer information and insurance provider information.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Maintained drug inventory levels by ordering necessary medications and supplies.
Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Water Safety Instructor, 01/2015 to 02/2019 City Of Round Rock – Round Rock, TX,
Collaborated with parents regarding youth swim goals and planned course path.
Instructed students in water safety techniques.
Maintained knowledge and certification of first aid and CPR.
Taught emergency response and rescue protocols for water safety.
Demonstrated basic to advanced swim techniques and breathing exercises.
Helped run in-house required drills, including mock drills and monthly in-house trainings.
Taught daily swim instruction to students varying in ages with different ability levels.
Incorporated five-program components into each lesson, including personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
Consulted with emergency personnel while securing scene.
Shared tips with patrons on swimming techniques and strength training.
Gave private lessons to special needs students, including those with autism and down syndrome conditions, teaching such techniques as floating and treading water.
Education
Bachelor of Science: Human Health Sciences, Expected in 05/2021 Purdue University - West Lafayette, IN GPA:
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