Accomplished and certified Pharmacy Technician with over 23 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
After approximately 10 years in retail service. I transitioned in to a hospital in-patient setting. Starting out refilling pyxis stations and delivering patient specific medications. Next, I transition into the sterile product area. I learned how to make varies types of intravenous medication ranging from antibiotic and electrolytes, as well as TPNs and chemo. Finally after 3 years in the sterile products area, I moved in to regulatory compliance. I am currently the hospitals Pharmacy Regulatory Compliance Coordinator. I am responsible for approximately 170+ units that cover 2 hospitals and various smaller offices that are encompassed within the hospital health system.
Accomplishments
Trained everal new pharmacy technicians on pharmacy policies, procedures, and best practices.
Facilitated the implementation of a new drug inventory system.
Skills
Answering and Routing Calls
Prioritization and Organization
Medication Documentation
Customer Service
Detail-Oriented
Prescription Pricing
Medication Storage and Labeling
Recordkeeping and Documentation
Storage Maintenance and Security
Regulatory Compliance
Cleaning and Sanitizing
Data Entry
Time Management
FDA Drug Safety Guidelines
Attention to Detail
Customer Identification Checks
Aseptic Techniques
Analytical Thinking
Confidentiality Practices
Microsoft Office
Item Pricing
Work History
National Certified Pharmacy Technician, 12/2011 to Current Kroger – Medford, OR,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Collected co-payments or full payments from customers.
Entered and processed patients' prescriptions into internal system.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Led team of 1 Nationally certified technician to 2 state licensed technicians in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Reviewed and verified customer information and insurance provider information.
Set up and modified patient profiles in Cerner Powerchart to include current information such as medications and insurance details.
Prepared bills for insurance companies and submitted required paperwork.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Liaised with other pharmacies to eliminate issues related to product expiration.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
National Certified Pharmacy Technician, 03/2011 to 12/2011 Kroger – Midlothian, VA,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
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