25 years ago I began a career with NAPA Auto Parts as a delivery driver in one of the retail stores. I worked my way up to District Operations Manager. I then moved to the Distribution side of the business, where I again worked hard to prove myself to be an asset, gaining a reputation as being one of the best. Currently, I mentor other Office Managers and sit on a Governance Committee sponsored by the operational department at Corporate Headquarters. Over the years I have received numerous letters of accolades from General, Operations and Human Resource Managers thanking and acknowledging my extra efforts and abilities. I am a dedicated, hard working employee that learns fast. I work well in a team environment, but also likes to take ownership of everything I do. I pride in a job well done and like taking on new challenges.
Over the last few years NAPA Auto Parts has implemented two major procedural/software changes within our organization. I have embraced those changes, and put in time and research to insure our success. Over time we have acquired a reputation as one of the most knowledgeable Distribution Center in the company. Through that reputation, I have been recruited to travel throughout the West Coast to help strengthen other locations knowledge and processes.
Oversee personnel in all office aspects from accounts receivable to payable. Customer relationships, ordering, billings, and problem solving. Manage Inventory control by working with the inventory team on
daily inventory counting to the coding and moving of product and its impact on the general ledger.
All areas of Human Resource administration for over 200 employees. From processing payroll, on-boarding, Workers Compensation claims and one-on-one benefit mentoring. Also, planning company events such as picnics and holiday parties.
During this time I moved through various departments as a supervisor/trouble shooter. My objective would be to restructure and implement processes to be more efficient and effective in the different areas of distribution.
Responsible for the correct shipping/delivery of product to over 100 stores. Required working with employees on correcting picking, packing and shipping procedures.
Assisted the District Manager in the operational side of managing 12 retail stores. Mentored store managers on Sales, Profits, Inventory Turnover, Payroll Percent to Sales. Created monthly and yearly store budgets and reported monthly on Profit and Loss statement justifications.
Managed the Main store operation. Responsible for all area of a store profitability; including sales, inventory management, payroll control, and new business growth.
Primary function was to offer the best customer service to both retail and wholesale customers via phone and face to face interaction. Insuring proper parts were delivered was critical to maintaining and growing business.
Delivered parts to wholesale customers.
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