Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
Cash handling expertise
Advanced clerical knowledge
Rapid 10-key data entry
Rapid data entry skills
80 WPM typing speed
Ledger and balance sheet competency
Ledger and balance sheet competency
Compliance, banking laws and regulations
Night and safe deposit procedures
Excellent time management skills
MWR Technician, 11/2011
to 11/2012 DynCorp International – Laskar Gah,
Operate and maintain five Morale, Welfare, and Recreation facities located in southern Afghanistan.
This includes creating, preparing, and hosting a wide variety of activites to motivate and energize deployed United States Military and Allied Forces.
This includes self-promotion and motivation in a very fast paced environment.
This job requires professional relationships not only with the Military and Allied Forces, but with peers who come from culturally diverse backgrounds from around the world.
Compliance with Military-issued requirements is imperative, and safety checks are completely on a weekly and monthly basis, for both the people we serve and the staff who operate the facility.
Maintained friendly and professional customer interactions.
Supervisory Cashier, 07/2011
to 11/2011 Grand Casino Hinckley – Hinckley,
Exchanged paper currency for playing chips and coin money.
Inspected, shuffled and delivered the cards to guests in play at the gaming table.
Verified currency and computed payable odds to pay winning bets.
Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
Resolved guest complaints quickly, effectively and tactfully.
Retained premium slot and table players through exceptional customer service.
Validated currency status and notified management.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Completed and processed jackpot paperwork.
to 07/2011 Mash-Ka-Wisen Residential Treatment Center – Sawyer,
This position was as a direct care staff to chemically dependent adolescents.
This included spontaneous counseling, taking clients on outings, preparing for holiday parties and countless activities that the facility hosted, and maintaining a safe and professional atmosphere for all clients.
Safety and welfare checks were conducted every fifteen minutes as to ensure the safety of the clients and counselors.
This facility was for Native American clients only, so cultural sensitivity was also enforced, along with classes to educate the client on his/her ancestry.
Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
Conducted 10 or more one-on-one counseling sessions per week.
Drafted monthly summary to review each client's level of participation.
Consulted with clients when developing long term treatment plan goals and objectives.
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Led supportive group discussions and education sessions with alcohol and drug users and their families.
Developed and ran programs to increase awareness of the causes and effects of drug and alcohol abuse.
Managed and restrained violent, potentially violent and suicidal clients.
Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
Notified supervisor in cases involving potential domestic abuse and other family problems affecting clients' development.
Supervisory Teller, 08/2008
to 09/2010 Lake State Federal Credit Union
This position required flexibility and a knowledge of numerous areas of finance.
In this position, I was responsible for ordering money from the Federal Reserve to replenish the main vault and teller drawers, completing guest transactions, transfers, wires, Visa advances, money orders, ordering checks, as well as Page1 troubleshooting debit/home banking/mobile banking, working in collections to obtain payments and notify the member or department of incoming payments or contact with member.
I also created a committee of employees to research advanced home banking methods for a new generation and integrate those ideas into an already well-established method of operating.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Processed quarterly Vault and ATM audits with a zero error rate.
Pulled daily branch ATM and transaction reports.
Maintained balancing record with 99% rate of accuracy.
Handled various accounting transactions.
Created member account profiles on Lake State Federak Credit Union's online banking program.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Associate of Arts: Human Services,
2011 Fond du Lac Tribal and Community College - Cloquet,