Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management with internal drive to deliver excellence.
Skills
Microsoft applications proficiency
Strong Customer Service
Performance analysis
Strong verbal communication
Strategic planning
Merchandising Strategies
Staff Development
Decision Making
Management Team Building
Data Analysis
Budget Control
Performance Assessment
Operations Oversight
Focus and Follow-Through
Performance Evaluation and Monitoring
Training Management
Recruitment and Hiring
Experience
Multi Store Manager, 08/2019 to Current The Luxottica Group – Burnsville, MN,
Establishing and executing a strategic plan to achieve planned sales and key performance indicators
Manage payroll effectively to maximize productivity to achieve sales targets
Talent Recruit, Hire, Develop and retain a high performing Store Team
Assess and provide ongoing performance feedback on job expectations through real-time coaching, scheduled touch bases, individual development planning and performance reviews
Lead and support all visual directives, floor-sets, markdown optimization and replenishment systems while maintaining backroom standards.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Created effective business plans to focus strategic decisions on long-term objectives.
Executive Team Leader – District Compliance Captain, 10/2017 to 08/2019 Target – City, STATE,
Drive total store sales ($55 Million) growth in each department and impact teams total store profitability
Manage Team (155 Team Members) effectively to plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
Anticipate staffing needs, talent plan and recruit – both long and short term
Lead and Develop Leaders, including Cashiers, Guest Advocates, Target processes, and programs by establishing a culture of accountability through clear expectations and performance management
Managed day-to-day operations, driving quality standards and meeting customer expectations.
Identify trends, applied performance data to evaluate and improve operations.
Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
Conducted performance evaluations to check associates' performance and compliance with policies.
Oversaw All Starbucks Operations, District Wide
Starbucks Store Manager transition from Corp to License within Target
A. Head Coach, 02/2012 to 05/2017 Nike – City, STATE,
Manage all daily activities of store operation, $46 Million Location, including Coaching and Influencing development of 110 employees on selling and service.
Prepared Statistical and Narrative Reports to develop plans to meet short-term objectives.
Recruiting and hiring top talent to ensure diverse and energetic work environment
Tracked monthly sales to generate reports for business development planning.
Guided management and supervisory staff to promote smooth operations.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
Store Manager District Trainer, 04/2004 to 12/2011 FinishLine – City, STATE,
Managed Multi locations with development of Store Leaders and placement
Coordinate and supervise daily activities of business to support Team
Recruit and hire Top Talent to ensure diverse and energetic work environment
Responsible for managing strategic direction of merchandising efforts to maximize revenue through floor set execution.
Multiple Awards and recognition with Top Regional Results
Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
Conducted personnel performance appraisals to assess training needs and build career paths.
Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Education and Training
MBA: Communications, Expected in 01/2022 Arizona State University - Tempe, AZ GPA:
Accomplishments
Store Manager of the Year
Lead Teams - New Store Openings
Successful in both Startup and Turnaround Management roles - Propelled multiple stores to #1 in sales District/Region-Wide while lowering shrink and staff turnover
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School Attended
Arizona State University
Job Titles Held:
Multi Store Manager
Executive Team Leader – District Compliance Captain
