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Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management with internal drive to deliver excellence.
- Microsoft applications proficiency
- Strong Customer Service
- Performance analysis
- Strong verbal communication
- Strategic planning
- Merchandising Strategies
- Staff Development
- Decision Making
- Management Team Building
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- Data Analysis
- Budget Control
- Performance Assessment
- Operations Oversight
- Focus and Follow-Through
- Performance Evaluation and Monitoring
- Training Management
- Recruitment and Hiring
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Multi Store Manager, 08/2019 to Current
The Luxottica Group – Burnsville, MN,
- Establishing and executing a strategic plan to achieve planned sales and key performance indicators
- Manage payroll effectively to maximize productivity to achieve sales targets
- Talent Recruit, Hire, Develop and retain a high performing Store Team
- Assess and provide ongoing performance feedback on job expectations through real-time coaching, scheduled touch bases, individual development planning and performance reviews
- Lead and support all visual directives, floor-sets, markdown optimization and replenishment systems while maintaining backroom standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
Executive Team Leader – District Compliance Captain, 10/2017 to 08/2019
Target – City, STATE,
- Drive total store sales ($55 Million) growth in each department and impact teams total store profitability
- Manage Team (155 Team Members) effectively to plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Lead and Develop Leaders, including Cashiers, Guest Advocates, Target processes, and programs by establishing a culture of accountability through clear expectations and performance management
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Identify trends, applied performance data to evaluate and improve operations.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Oversaw All Starbucks Operations, District Wide
- Starbucks Store Manager transition from Corp to License within Target
A. Head Coach, 02/2012 to 05/2017
Nike – City, STATE,
- Manage all daily activities of store operation, $46 Million Location, including Coaching and Influencing development of 110 employees on selling and service.
- Prepared Statistical and Narrative Reports to develop plans to meet short-term objectives.
- Recruiting and hiring top talent to ensure diverse and energetic work environment
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
Store Manager District Trainer, 04/2004 to 12/2011
FinishLine – City, STATE,
- Managed Multi locations with development of Store Leaders and placement
- Coordinate and supervise daily activities of business to support Team
- Recruit and hire Top Talent to ensure diverse and energetic work environment
- Responsible for managing strategic direction of merchandising efforts to maximize revenue through floor set execution.
- Multiple Awards and recognition with Top Regional Results
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
MBA: Communications, Expected in 01/2022
Arizona State University - Tempe, AZ
GPA:
- Store Manager of the Year
- Lead Teams - New Store Openings
- Successful in both Startup and Turnaround Management roles - Propelled multiple stores to #1 in sales District/Region-Wide while lowering shrink and staff turnover
- Sales Gain Comps over 1 million multiple times
- Developed Multiple Store Managers and Leaders
- Lead Instructional Training District Wide.
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