Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management with internal drive to deliver excellence.

  • Microsoft applications proficiency
  • Strong Customer Service
  • Performance analysis
  • Strong verbal communication
  • Strategic planning
  • Merchandising Strategies
  • Staff Development
  • Decision Making
  • Management Team Building
  • Data Analysis
  • Budget Control
  • Performance Assessment
  • Operations Oversight
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Training Management
  • Recruitment and Hiring
Multi Store Manager, 08/2019 to Current
The Luxottica GroupBurnsville, MN,
  • Establishing and executing a strategic plan to achieve planned sales and key performance indicators
  • Manage payroll effectively to maximize productivity to achieve sales targets
  • Talent Recruit, Hire, Develop and retain a high performing Store Team
  • Assess and provide ongoing performance feedback on job expectations through real-time coaching, scheduled touch bases, individual development planning and performance reviews
  • Lead and support all visual directives, floor-sets, markdown optimization and replenishment systems while maintaining backroom standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
Executive Team Leader – District Compliance Captain, 10/2017 to 08/2019
TargetCity, STATE,
  • Drive total store sales ($55 Million) growth in each department and impact teams total store profitability
  • Manage Team (155 Team Members) effectively to plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
  • Anticipate staffing needs, talent plan and recruit – both long and short term
  • Lead and Develop Leaders, including Cashiers, Guest Advocates, Target processes, and programs by establishing a culture of accountability through clear expectations and performance management
  • Managed day-to-day operations, driving quality standards and meeting customer expectations.
  • Identify trends, applied performance data to evaluate and improve operations.
  • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Oversaw All Starbucks Operations, District Wide
  • Starbucks Store Manager transition from Corp to License within Target
A. Head Coach, 02/2012 to 05/2017
NikeCity, STATE,
  • Manage all daily activities of store operation, $46 Million Location, including Coaching and Influencing development of 110 employees on selling and service.
  • Prepared Statistical and Narrative Reports to develop plans to meet short-term objectives.
  • Recruiting and hiring top talent to ensure diverse and energetic work environment
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
Store Manager District Trainer, 04/2004 to 12/2011
FinishLineCity, STATE,
  • Managed Multi locations with development of Store Leaders and placement
  • Coordinate and supervise daily activities of business to support Team
  • Recruit and hire Top Talent to ensure diverse and energetic work environment
  • Responsible for managing strategic direction of merchandising efforts to maximize revenue through floor set execution.
  • Multiple Awards and recognition with Top Regional Results
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Conducted personnel performance appraisals to assess training needs and build career paths.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Education and Training
MBA: Communications, Expected in 01/2022
Arizona State University - Tempe, AZ
  • Store Manager of the Year
  • Lead Teams - New Store Openings
  • Successful in both Startup and Turnaround Management roles - Propelled multiple stores to #1 in sales District/Region-Wide while lowering shrink and staff turnover
  • Sales Gain Comps over 1 million multiple times
  • Developed Multiple Store Managers and Leaders
  • Lead Instructional Training District Wide.

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  • Arizona State University

Job Titles Held:

  • Multi Store Manager
  • Executive Team Leader – District Compliance Captain
  • A. Head Coach
  • Store Manager District Trainer


  • MBA

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