Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and the healthcare team. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Determined, energetic and results-oriented with exemplary passion for developing relationships, tackling challenging issues, and overcoming hurdles to provide superior care for patients.
Skills
Records Management Databases
Meeting Agenda Preparation
Document Filing and Retrieval
Office Supplies and Inventory
Policy and Program Development
Employee Training
Incident Reports
Creative Thinking
Clinical Personnel Support
Nursing Staff Support
Clinical Quality Improvement
HIPAA Guidelines
Office Operations
Education
Laurel High SchoolLaurel, Montana, Expected in 06/2011 – –High School Diploma: - GPA:
Work History
Billings Clinic Bozeman - Multi-Specialty Clinical Services Specialist City, STATE, 10/2020 - Current
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
Taught patients about medications, procedures and care plan instructions.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Established and updated work schedules to account for changing staff levels and expected workloads.
Applied customer feedback to develop process improvements and support long-term business needs.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coached employees through day-to-day work and complex problems.
Assisted Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Xtant Medical - Invoicing Specialist/ New Account Coordinator City, STATE, 02/2017 - 04/2020
Prepared and mailed invoices to customers, processed payments and documented account updates.
Responded to customer concerns and questions on daily basis.
Executed billing tasks and recorded information in company databases.
Used data entry skills to accurately document and input statements.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Presented new and additional products and services to existing customers.
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