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Jessica
Claire
Multi-specialty Clinical Services Specialist
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients and the healthcare team. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Determined, energetic and results-oriented with exemplary passion for developing relationships, tackling challenging issues, and overcoming hurdles to provide superior care for patients.

Skills
  • Records Management Databases
  • Meeting Agenda Preparation
  • Document Filing and Retrieval
  • Office Supplies and Inventory
  • Policy and Program Development
  • Employee Training
  • Incident Reports
  • Creative Thinking
  • Clinical Personnel Support
  • Nursing Staff Support
  • Clinical Quality Improvement
  • HIPAA Guidelines
  • Office Operations
Education
Laurel High School Laurel, Montana, Expected in 06/2011 High School Diploma : - GPA :
Work History
Billings Clinic Bozeman - Multi-Specialty Clinical Services Specialist
City, STATE, 10/2020 - Current
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Taught patients about medications, procedures and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached employees through day-to-day work and complex problems.
  • Assisted Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Xtant Medical - Invoicing Specialist/ New Account Coordinator
City, STATE, 02/2017 - 04/2020
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Presented new and additional products and services to existing customers.
Billings Clinic - Technical Assistant-Clinical Operations
City, STATE, 10/2015 - 03/2017
  • Complied with company standards while preparing internal, informal and official documentation.
  • Prepare agendas, data and meeting minutes
  • Create and edit policy and procedures for organization
  • Read and analyzed data for multiple committees and ongoing projects
  • Participate in multiple organizational committees
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • organize, and set up fundraising events, nurses week events, Magnet re-designation party.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created expense reports, budgets and filing systems for management team.
Billings Clinic - CNA/ Unit Clerk, Registration/ Surgery Scheduler
City, STATE, 11/2012 - 11/2015
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Checked patients in and out and collected payments.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Resume Overview

School Attended

  • Laurel High School

Job Titles Held:

  • Multi-Specialty Clinical Services Specialist
  • Invoicing Specialist/ New Account Coordinator
  • Technical Assistant-Clinical Operations
  • CNA/ Unit Clerk, Registration/ Surgery Scheduler

Degrees

  • High School Diploma

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