LiveCareer-Resume

motel manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Skills
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Meticulous and Organized
  • Office Equipment Operations
  • Verbal and Written Communication
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Attention to Detail
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Customer Service
  • Reliable and Punctual
  • Courteous and Professional
  • Prioritization and Time Management
  • Service-Oriented Mindset
  • Professional and Polished Presentation
Experience
Motel Manager, 07/2021 - 02/2022
Southwestern Baptist Theological Seminary Fort Worth, TX,
  • Answered guest questions about hotel services, policies, local entertainment and other useful topics.
  • Coordinated complimentary breakfasts and assisted guests with other amenities.
  • Communicated with housekeeping and maintenance staff to address guest issues.
  • Directed guests to self-service luggage trolleys to easily move items to and from rooms.
  • Resolved guest complaints and coordinated responses to individual needs.
  • Organized and cleaned lobby and common areas during shift.
  • Computed total bills, collected payments and issued final paperwork and instructions.
  • Collaborated with bellhop to help guests transport luggage to rooms.
  • Issued room keys and provided guests with maps or directions to accommodations.
  • Greeted guests and assigned rooms according to confirmed reservations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Postal Clerk, 07/2021 - 02/2022
Watercrest Senior Living Group Fort Mill, SC,
  • Sold stamps, services and packaging.
  • Operated mail processing equipment and manually sorted mail.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Offered support and advice to newer personnel to improve performance.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Improved customer satisfaction by planning more effective routes and updating service standards.
  • Optimized area coverage by setting and adjusting effective schedules.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Placed mail into appropriate PO boxes.
  • Maintained records of incoming and outgoing deliveries and packages and completed necessary shipping forms.
  • Trained newly hired personnel on mailroom equipment, postal procedures, and customer service techniques.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Sold stamps, tracking services, and insurance to customers.
  • Drove retail sales by promoting and selling stamps, envelopes, and money orders.
Dining Room Supervisor, 01/2017 - 03/2020
Benbow Historic Inn City, STATE,
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Reviewed closing reports at end of shifts and corrected mistakes.
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
High School Diploma: , Expected in 06/2003
-
White Pass Jr. Senior High School - Randle, WA
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • White Pass Jr. Senior High School

Job Titles Held:

  • Motel Manager
  • Postal Clerk
  • Dining Room Supervisor

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: