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Mortgage Loan Closer Resume Example

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MORTGAGE LOAN CLOSER
Summary

Loan Officer experienced in developing constructive and cooperative working relationships with others. Solid team player capable of diligently following through on team expectations.

Enthusiastic Loan Officer capable of providing excellent customer service throughout the loan origination process. Consistently exceeds sales expectations.

Organized capable of effectively identifying and resolving complex financial issues. Successful in fast-paced and ever-changing business environments.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Mortgage-related meetings
  • Customer service and support
  • Loan inquiry response
  • Writing and verbal communication
  • Problem resolution
  • MS Office
  • Willing to learn and adapt to new Career Opportunities
Experience
03/2016 - 04/2017Mortgage Loan CloserAlumni Mortgage Co. | Nashua, NH
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Tracked usage of supplies and placed orders to maintain inventory levels.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Input data into system using Microsoft office and Power Point, adhering to all procedures to keep information private.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Located potential listings and set up meetings to capitalize on opportunities,
  • Offer lower percentage to clients and closing costs.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Prepared and delivered loan documents to title and escrow teams.
  • Examined and verified information in loan application and closing documents.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2012 - 12/2012Medical Coding and Billing SpecialistSouthern Nh Medical | Nashua, NH
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Disseminated information to correct department, individual or outside location.
  • Pulled patient records and transferred information to appropriate parties.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
06/2005 - 02/2007Customer Service AssociateYMCA of Nashua | Nashua, NH
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding Product or Service needs, addressing concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Set up and activated customer accounts.
  • Worked with external representatives to address customer needs.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Excelled in exceeding daily credit card application goals.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and information.
  • Replenished shelves to maintain adequate merchandise levels.
  • Managed accurate and adequate cash stock and inventory balances.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Established membership loyalty, executing flawless customer retail account management.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Worked with managers to develop service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Translated services for person team to serve Spanish-speaking customer needs.
  • Updated computer system with order specifics and customer details, preferences and billing information.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Provided detailed monthly departmental reports and updates to senior management.
Education and Training
05/2000GED
Adult Learning Center Nashua NH | Nashua, NH
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Resume Overview

Companies Worked For:

  • Alumni Mortgage Co.
  • Southern Nh Medical
  • YMCA of Nashua

School Attended

  • Adult Learning Center Nashua NH

Job Titles Held:

  • Mortgage Loan Closer
  • Medical Coding and Billing Specialist
  • Customer Service Associate

Degrees

  • 05/2000 GED

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