Personnel Banker offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader.
Bilingual in Spanish
Handling Confidential work
Verbal communication skills
Practices due diligence
Certified Medical Office Assistant
Excellent work ethic
Microsoft Office proficiency outlook
Mortgage Closer , 10/2016 to Current Wells Fargo Bank
Effectively managed final steps of closing process mitigate risk
and errors in order to achieve timely and efficient closings.
Verified that underwriter's loan conditions are satisfied
and documents are signed properly.
Reviewed statements prior to closing for borrower's
information, account payoffs, home owners insurance, property taxes and other
pertinent closing information.
Created wire initiation and transmitted disbursement of funds on
Corrected errors and confirmed
accurate funding, lien payoffs, and final mortgage recording by working closely
with attorneys, loan officers, and other departments.
Personal Banker , 01/2010 to 10/2016 Wells Fargo Bank
Submitted loan applications to the underwriter for verification and recommendations.
Successfully exceeding loan volume quarterly.
Maintained strict confidentiality of bank records and client information.
Customer service focus with ability to actively listen, elicit
information, comprehend customers issues/needs, and recommend solutions.
Strong organizational, multi-tasking,
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Advised clients on mortgage, educational and personal loans.
Maintained friendly and professional customer interactions.
Cashier/Receptionist, 01/2009 to 12/2009 Huggins Honda
Ensured superior customer experience by addressing customer
concerns, demonstrating empathy and resolving problems on the spot.
Monitored cash drawers stations to ensure
adequate cash supply.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Certificate: Medical Administrative Front Office - Regional Occupation Program
Certificate: Business Computer Administration, Regional Occupation Program -
High School Diploma: General, Belford High School -
Promoted from Teller to Personal Banker in 1 year
Recognized for top performer
Repeatedly commended by superiors for excellent customer service