Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Organized, dedicated, and empathetic healthcare professional offering over 15 years in direct patient care, operating room, and management experience. Committed to achieving the highest level of patient satisfaction with excellent attention to detail and an established record of creating positive rapport with patients, families, and staff. Offering a high level of integrity, initiative, and ability to communicate with a diverse population. Ready for a new position involved in supporting patients, building relationships, and ensuring quality care.

  • Microsoft Office Suite and electronic health records (EMA, eClinical Works, MicroMD)
  • Inventory management
  • Team building/management and problem resolution
  • Administrative support
  • Relationship development
  • Supervision
  • Planning and coordination
  • Communications
09/2019 to Current Mohs Surgical Assistant Boston Medical Center | Boston, MA,
  • Managed and maintained surgical suites by sterilizing equipment and surface areas before and after procedures.
  • Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
  • Communicated with patients after surgery to assess recovery and mitigate complications.
  • Used electrocautery equipment to control bleeding.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Created and maintained sterile operating fields to minimize infection risks.
  • Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
  • Handed instruments and supplies to surgeons during procedures.
  • Demonstrated ability to follow complex and comprehensive verbal and written instructions.
  • Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
  • Updated patient files to record medications prescribed and medical histories.
  • Collected and prepared tissue specimens for laboratory analysis.
  • Communicated with professionalism and compassion when interacting with surgical team and patients.
03/2013 to 09/2019 Medical Assistant Iora Health | High Point, NC,
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Educated patients about medications, procedures and physician's instructions.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Trained patients on how to properly operate medical equipment.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Provided surgical support to help [Type] surgeon execute safe operations and procedures resulting in positive patient outcomes.
03/2012 to 01/2013 Medical Assistant Iora Health | Lawrenceville, GA,

Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Sterilized medical instruments to streamline procedural use.

  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Performed routine tests such as urine dip stick, urine cytology, and post-void residuals.
  • Educated patients about medications, procedures and physician's instructions.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Performed urodynamics testing, BCG injections, catheterization, and assisted in cystoscope and vasectomy procedures.
04/2006 to 03/2012 Operations Manager • Laser Technician ForTec/SLS/UHS | City, STATE,
  • Managed and coordinated office operations and personnel in high-volume mobile surgical technology solutions.
  • Directed 18 laser technicians to ensure organizational efficiency in the Southeast territory.
  • Built and maintained technician’s schedules and equipment.
  • Managed logistics, tracking, surgical cases, and clinical staff.
  • Established and maintained excellent client rapport.
  • Provided training, clinical, and technical support to surgeons and operating room staff to insure procedural efficiency.
  • Followed safety protocols to protect team members and prevent component damage.
  • Aligned and tested optomechanical sensors and laser systems used in ophthalmology, neurology, dermatology, gynecology, urology, and podiatry.
  • Accelerated problem solving on modules and sub-assembly components through excellent troubleshooting skills.
  • Maintained schedules of machines to best satisfy customer requirements based on daily production schedules.
  • Kept equipment clean and sanitized to protect patients from infection risks.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Education and Training
Expected in 2020 MS | Applied Exercise and Health Science Kennesaw State University, , GPA:
Expected in 2017 BS | Exercise Science Georgia Gwinnett College, , GPA:
Expected in ACE Certified Personal Trainer | , , GPA:

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School Attended

  • Kennesaw State University
  • Georgia Gwinnett College

Job Titles Held:

  • Mohs Surgical Assistant
  • Medical Assistant
  • Medical Assistant
  • Operations Manager • Laser Technician


  • MS
  • BS
  • ACE Certified Personal Trainer

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