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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Phlebotomist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of blood and phlebotomy and therapeutic procedures. Motivated to learn, grow and excel with Oklahoma blood institute.

Skills
  • Decision Making
  • Written and Verbal Communication
  • Patient Relations
  • Information Gathering
  • Data Entry
  • Electronic Medical Record Software
  • Staff Phlebotomy Training
  • Specimen Collection
  • Microsoft Office
  • Team Leader
  • Donor Suitability Determination
  • Task Prioritization
  • Customer Service
Work History
Mobile Phlebotomist, 08/2021 - Current
Rochester General Health System Norfolk, NY,
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, and blood collection bags
  • Accurately labeled all paperwork and tubes following protocols and Sop's
  • Spoke with patient to gather information for medical records, reduce fear or anxiety and optimize cooperation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Reviewed donor records for accuracy and completeness.
  • Promoted mission, vision and values of organization by educating donors on different types of procedures and converting them accordingly on as needed or requested basis
  • Conducted venipuncture and other CT procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions
Certified Medical Assistant, 08/2019 - 05/2021
Lrghealthcare Belmont, NH,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
Team Coordinator, 01/2014 - 05/2019
Fred Hutchinson Cancer Research Center Kirkland, WA,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Managed team workload to reach targets for specific tasks.
  • Covered shift shortages for three shifts to keep production schedule on time.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Trained, motivated and guided on-boarding members.
  • Supervised 23 employees on scheduled shift
  • Trained technicians on all processing equipment.
  • Managed team workload to reach production targets.
  • Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
  • Led team meetings each shift to discuss scheduling, production and maintenance needs.
  • Reminded technicians of monthly safety training and updated personnel records upon completion.
Customer Service Supervisor, 03/2006 - 01/2014
Houghton International Inc. Conshohocken, PA,
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Created customer support strategy to increase customer retention.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed employees through day-to-day work and complex problems.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Education
Associate of Science: Medical Assisting, Expected in 12/2020
-
Platt College - Lawton, OK
GPA:
  • Dean's List 2020
  • Awarded perfect attendance entire school year
High School Diploma: , Expected in 06/2000
-
Xenia High School - Xenia, OH
GPA:

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Resume Overview

School Attended

  • Platt College
  • Xenia High School

Job Titles Held:

  • Mobile Phlebotomist
  • Certified Medical Assistant
  • Team Coordinator
  • Customer Service Supervisor

Degrees

  • Associate of Science
  • High School Diploma

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