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Mobile Expert Resume Example

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MOBILE EXPERT
Professional Summary
Sales Managerwho thrives in a team-oriented environment, working creatively and effectively to reach company goals. Exceptionally trained associate with a strong track record of developing customer loyalty and managing retail sales operations.
Skills
  • Customer service-oriented
  • Retail sales professional
  • Excellent communication skills
  • Reliable and punctual
  • Distinctive salesperson
  • Extensive knowledge and experience in the technical support and wireless field
  • Very friendly and outgoing
Work History
Mobile Expert, 02/2017 to Current
Company Name – City, State
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Current Key Holder in charge of shifts and sales floor coaching.
  • @Work Ambassador in charge of driving and improving @Work business activations.
  • REMO Ambassador in charge of driving the usage of Mobile iPads in store to better personalize our customer experience.
Sales Manager, 09/2012 to 02/2017
Company Name – City, State
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of fifteen sales associates
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
Retail Sales Consultant, 06/2011 to 09/2012
Company Name – City, State
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
Store Manager, 12/2007 to 06/2011
Company Name – City, State
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Scheduled and led weekly store meetings for all employees.
  • Promoted from Team Leader to Assistant Manager within 6months.
  • Organized private mailbox system using mailbox manager software.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.


Superior Service Clerk, 06/2006 to 12/2007
Company Name – City, State
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Led merchandise selection, pricing, planning and marketing.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
Education
Bachelor of Science: English, Current
Florida International University - City, State
Accomplishments
  • Earned "Employee of the Month" award in December 2006 and April 2007 in Walgreens.
  • Number one sales associate in wireless for 6 consecutive months in Radioshack, selling Tmobile, Sprint, and AT&T wireless service in 2006-2007.
  • Made TOP 25 in District for overall revenue increase of protection plans.
  • Received certificate for sales in AT&T, as employee with most knowledgeable attributes.
  • Earned the AT&T Service Excellence Award for the 1st Quarter in 2013.
  • Certified in all Small Business Programs from AT&T in 2014.
  • Awarded #1 Store in Market for Protection Revenue for the year of 2015.
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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Mobile Expert
  • Sales Manager
  • Retail Sales Consultant
  • Store Manager
  • Superior Service Clerk

Degrees

  • Bachelor of Science : English , Current

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