Mobile Expert Resume Example
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MOBILE EXPERT
Summary
- Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling Mobile Technology and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to a new role and make lasting positive impact on business operations.
- Team-oriented Technology Sales professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 9 years' experience in retail settings. Adept at navigating iOS, Windows, Google, MS Office and POS platforms.
Skills
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Experience
Imobile | Marlton , NJMobile Expert01/2018 - 06/2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated customers on product and service offerings and improved customer satisfaction by finding creative solutions to problems.
- Recommended optimal merchandise based on customer needs and desires
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recognized by management for providing exceptional customer service via Top 5 Performer of October 2019 award
- Stayed up to date on store promotions, payment policies and security practices.
- Drove mobile phone and plan products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Handled high volume sales with cash, credit and debit transactions, balancing cash draw at end of shift with 100% accuracy rate as Keyholder
T-Mobile | Tucson , AZMobile Expert10/2015 - 01/2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated customers on product and service offerings and improved customer satisfaction by finding creative solutions to problems.
- Recommended optimal merchandise based on customer needs and desires
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Stayed up to date on store promotions, payment policies and security practices.
- Drove mobile phone and plan products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Handled high volume sales with cash, credit and debit transactions, balancing cash draw at end of shift with 100% accuracy rate as opener and closer.
Sagora | Largo , FLResident Assistant08/2014 - 08/2015
- Dads club, davenport ia.
- Devised various programs for residents, including social, educational and recreational programs.
- Motivated students to become involved on campus.
- Maintained student safety by verifying all campus rules are followed.
- Assisted with resolving student conflicts and disputes.
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
- Served as positive role model for diverse group of individuals.
Hy-Vee Inc. | City , STATECustomer Service Associate - Money Services 08/2011 - 08/2014
- Greeted customers warmly and responded to requests for information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Redeemed coupons and cross-sold products.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Davenport West High School | CityHigh School Diploma04/2013
University of Northern Iowa | CityBachelor of Arts in Communications - in Progress
- Sophomore standing
- UNI Multicultural Scholarship Recipient
- ITS on-campus support technician
Activities and Honors
Interests
Achievements
church
Youth Liaison – 2 years
Session Member – 2 years
VBS volunteer – 6 years
american legion
Chosen participant of select few to attend Hawkeye Boys State
Multiple speeches given
Volunteered for various events
Experience/
Involvement
Acquired lifeguard certification and experience teaching ARC swim lessons
Removed viruses from computers & repair as a hobby
Aided shoppers with great customer service
Helped disabled youth refine swim skills through Flying Fish program
Led youth in fellowship, worship, and teambuilding exercises
Coached children as a soccer referee
Connected with students as a Resident Assistant at the University of N. Iowa
Accomplishments
Bluegrass Presbyterian Church
- Youth Liaison - 2 years
- Session Member - 2 years
- Vacation Bible School Volunteer - 6 year
- Mission Trip Volunteer to help feed Homeless & re-furnish homes/shelters: Minnesota - 2 years
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Resume Overview
School Attended
- Davenport West High School
- University of Northern Iowa
Job Titles Held:
- Mobile Expert
- Resident Assistant
- Customer Service Associate - Money Services
Degrees
- High School Diploma
Bachelor of Arts in Communications - in Progress
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