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Mobile Expert Resume Example

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MOBILE EXPERT
Summary
  • Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling Mobile Technology and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to a new role and make lasting positive impact on business operations.
  • Team-oriented Technology Sales professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 9 years' experience in retail settings. Adept at navigating iOS, Windows, Google, MS Office and POS platforms.
Skills
  • CostGuard & SalesForce software expertise
  • Problem resolution
  • Administrative support
  • Inventory management
  • MS Office Proficient
  • High analytical and critical thinking skills
  • Ability to learn new technological skills with ease and efficiency.
Experience
T-Mobile | West Des Moines, IAMobile Expert01/2018 - 06/2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Educated customers on product and service offerings and improved customer satisfaction by finding creative solutions to problems.
  • Recommended optimal merchandise based on customer needs and desires
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Recognized by management for providing exceptional customer service via Top 5 Performer of October 2019 award
  • Stayed up to date on store promotions, payment policies and security practices.
  • Drove mobile phone and plan products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Handled high volume sales with cash, credit and debit transactions, balancing cash draw at end of shift with 100% accuracy rate as Keyholder
IWireless | Cedar Falls, IAMobile Expert10/2015 - 01/2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Educated customers on product and service offerings and improved customer satisfaction by finding creative solutions to problems.
  • Recommended optimal merchandise based on customer needs and desires
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Drove mobile phone and plan products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Handled high volume sales with cash, credit and debit transactions, balancing cash draw at end of shift with 100% accuracy rate as opener and closer.
University of Northern Iowa | Cedar Falls, IAResident Assistant08/2014 - 08/2015
  • Dads club, davenport ia.
  • Devised various programs for residents, including social, educational and recreational programs.
  • Motivated students to become involved on campus.
  • Maintained student safety by verifying all campus rules are followed.
  • Assisted with resolving student conflicts and disputes.
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
  • Served as positive role model for diverse group of individuals.
Hy-Vee Inc. | Davenport, CACustomer Service Associate - Money Services 08/2011 - 08/2014
  • Greeted customers warmly and responded to requests for information.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Davenport West High School | Davenport, IowaHigh School Diploma04/2013
University of Northern Iowa | Cedar FallsBachelor of Arts in Communications - in Progress
  • Sophomore standing
  • UNI Multicultural Scholarship Recipient
  • ITS on-campus support technician
Activities and Honors
Interests
Achievements church Youth Liaison – 2 years Session Member – 2 years VBS volunteer – 6 years american legion Chosen participant of select few to attend Hawkeye Boys State Multiple speeches given Volunteered for various events Experience/ Involvement Acquired lifeguard certification and experience teaching ARC swim lessons Removed viruses from computers & repair as a hobby Aided shoppers with great customer service Helped disabled youth refine swim skills through Flying Fish program Led youth in fellowship, worship, and teambuilding exercises Coached children as a soccer referee Connected with students as a Resident Assistant at the University of N. Iowa
Accomplishments

Bluegrass Presbyterian Church

  • Youth Liaison - 2 years
  • Session Member - 2 years
  • Vacation Bible School Volunteer - 6 year
  • Mission Trip Volunteer to help feed Homeless & re-furnish homes/shelters: Minnesota - 2 years
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Resume Overview

Companies Worked For:

  • T-Mobile
  • IWireless
  • University of Northern Iowa
  • Hy-Vee Inc.

School Attended

  • Davenport West High School
  • University of Northern Iowa

Job Titles Held:

  • Mobile Expert
  • Resident Assistant
  • Customer Service Associate - Money Services

Degrees

  • High School Diploma
    Bachelor of Arts in Communications - in Progress

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