Mobile and Desktop Supervisor Resume Example

Established and maintained effective working relationships and partnerships across all business units, emphasizing functions within the company and its capacity to serve as a productive strategic partner.

Identified problems and recommended solutions in daily work and for assigned programs/project to improve services.

Promoted a “one system” environment with consistency of leadership within and between project teams.

Actively lead efforts that encourage equitable problem resolution and improved working relationships.

Promoted and championed individual growth within the organization.

Role modeled for others through daily interaction and leadership example and as a resource for other direct reports.

Lead and directed staff communication and compliance monitoring of policies, procedures and practices.

Inspired and coached team members to attain goals and pursue excellence.

Provided guidance, mentoring and training of technicians.

Troubleshoot/resolved client problems and provided status communication to clients and End User Services Director.

Wrote and updated department Policies and Procedures; Researched and made suggestions for improving departmental policies and procedures.

Maintained problem status and resolution information.

Provided thorough and timely team metrics as defined by the End User Services for IT leadership.

Assisted End User Services Manager in project planning activities.

Provided communications on rollouts, deployments, and escalations upon request of the End User Services

Manager/Director.

Installed and maintained server and workstation hardware and software.

Deployed or assisted with software upgrades to end user devices including OS and application software to desktops, laptops, phones, tablets.

Maintained accurate inventory of hardware and software.

Responsible for managing the Image standards for user machines according to standard procedures; documenting changes in tickets & by use of standard checklists.

Developed and maintained working knowledge of the current supported mobiles devices to include activation.

Provided workstation support to users; Serves as second tier support for end user.

Provided User Provisioning support to include creating User Provisioning tickets, creating/routing asset acquisition forms, and ensuring timely and accurate completion of User Provisioning requests.

Worked collaboratively with others (internally and externally) to achieve common objectives, goals and results.

Demonstrated fiscal responsibility with all Company assets.