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MOA/FOA/Phlebotomist Technician Resume Example

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MOA/FOA/PHLEBOTOMIST TECHNICIAN
Summary

Dedicated cross trained Medical Office Assistant with 19 years as a mission partner. Experienced in phlebotomy, managing patient records, healthcare coding and documentation. Skilled in administrative duties, referrals, handling health insurance prior authorizations and billing. Gathers complete patient insurance information quickly to streamline patient appointments.

Skills
  • Knowledge of medical terminology
  • Healthcare coding competency
  • Patient scheduling
  • Understands medical procedures
  • Advanced anatomy knowledge
  • Stocking supplies
  • Wound care and irrigation
  • Venipuncture and phlebotomy
  • Specimens collection and processing
  • Medical records management
  • Multi-line phone proficiency
  • People skills
  • Accurate documentation
  • Anatomy and physiology terms
  • Coding proficiency
  • Cash transactions
Experience
Company Name | City, StateMOA/FOA/Phlebotomist Technician04/2014 - Current
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and assisting with wound care.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained variety of blood samples through venipuncture butterfly needles and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Collected copays and account balance payments and updated account records & insurance as well as creating work comp and third party encounters
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supported office needs including taking messages, scanning documents and routing forms & refill requests.
  • Obtained PA for services such as diagnostic imaging.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for specialty services.
  • Selected by supervisor to train new hires on departmental processes and software.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
Company Name | City, StateMOA/Lab Administrator10/2009 - 04/2017
  • Ordered all supplies needed for laboratory and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Managed departmental inventory and supply ordering.
  • Maintained clean and fully operational laboratory equipment.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Verified proper coding on more than claims per preauthorizations and resolving issues to maintain billing accuracy.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Supported nurses with patient infusions by taking vital signs every 15 minutes & documenting patient's reactions, watching for possible adverse reactions.
  • Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
Company Name | City, StateMOA/FOA/Phlebotomist11/2007 - 10/2009
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Reached out to patients to convey lab results and provide care instructions.
  • Rotated between multiple OSF offices in Bloomington/normal area.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Collected copays and account balance payments and updated account records.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
Company Name | City, StateCT TECH ASSISTANT10/2002 - 11/2007
  • Process patient admit forms, take patient histories, including allergy & prescription history
  • Position patients for scans
  • Check labs, prepare syringes for injections, monitor IV's during testing
  • Take and process orders from nurses, physicians, ER and other floors
  • Print and archive films
  • Prepare and print out films for ANGIO/CT drainages and biopsies
  • Multi-phone management
Company Name | City, StateFILE ROOM RADIOLOGY CLERK02/2002 - 10/2002
  • Composed and distributed correspondence and reports to appropriate personnel.
  • Coordinated administrative tasks, including word processing, filing, scanning, archiving and faxing
  • Gained advanced knowledge of medical terminology.
  • Sorted incoming film and filed in patient folders.
  • Prepared outgoing packages for pickup by various delivery services.
  • Loaded Radiology scopes with XRAY, CT & MRI FILM
  • Coordinate and participate in activities relating to the retrieval and distribution of x-ray images/films, CD burning, importing CDs ensuring adherence to procedures and policies
  • Maintained various files, logs and records ensuring the accuracy and completeness of information.
  • Updated, filed and retrieved files and documents for residents, surgeons, patients, specialty doctors.
  • Demonstrates knowledge of the department and follows proper lines of communication. Shows good problem solving skills yet seeks guidance and direction as necessary.
Education and Training
ROANOKE BENSON HIGH SCHOOL | CityHigh School Diploma06/1988
Anderson University | City, StateSome College (No Degree)
  • Double Major in Piano & Vocal Performance
  • Minor in Communications
Illinois Central College | City, StateSome College (No Degree)
  • Major Computer Science
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Resume Overview

School Attended

  • ROANOKE BENSON HIGH SCHOOL
  • Anderson University
  • Illinois Central College

Job Titles Held:

  • MOA/FOA/Phlebotomist Technician
  • MOA/Lab Administrator
  • MOA/FOA/Phlebotomist
  • CT TECH ASSISTANT
  • FILE ROOM RADIOLOGY CLERK

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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