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mn ng state plans policy officer battalion commander resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dedicated military professional with history of meeting unit goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering five years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.

Skills
  • Critical thinking
  • Collaboration
  • Adaptability
  • Training & Development
  • Interpersonal Communication
  • Organization and Time management
  • Coaching And Mentoring
  • Effective Leader
  • Continuous Improvement
  • Planning And Coordination
  • Social Media Coordination
  • Decision Making
  • Attention To Detail
  • Effective Working Relationships
Work History
04/1998 to Current
MN NG State Plans & Policy Officer/Battalion Commander Minnesota City Jobs Dassel, MN,
  • Lieutenant Colonel/O5.
  • Served in multiple positions of leadership within the Minnesota National Guard – Fire Direction Officer, Platoon Leader, Battery Executive Officer, Battery Commander, Battalion Commander, MN National Guard Plans and Policy Officer, Liaison Officer for the State of MN to National Guard Bureau in Washington, DC.
  • Responsible for overall health and welfare over 600 soldiers’ lives by advising and helping secure benefits on the federal and state level (examples include: pay, education, housing, and medical benefits) Responsible for personnel management, planning and coordinating training, certification and performance evaluations of over 600 soldiers.
  • Managed a diverse group of leaders/subordinates through a general counseling program (including spouses and families, when applicable, aiding in times of family emergencies).
  • Constantly ensured at-risk soldiers obtain the proper care they require for mental health issues.
  • Responsible for over $60 million of organizational and installation equipment as a unit commander.
  • Served as the eyes and ears for the Division Commander at United States Army Central Command for the 34th Infantry Division and the State of Minnesota at National Guard Bureau in Arlington, VA.
  • Helped the command team stay abreast of the situation and the ever fluid changing of operations in the Middle East and for all affairs per National Guard Bureau and Headquarters Department of the Army.
  • Worked closely with Federal, State, and local officials to maintain optimum levels of communication to effectively and efficiently complete projects
  • Identified issues, analyzed information and provided solutions to problems
  • Used coordination and planning skills to achieve results according to schedule
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Participated in team-building activities to enhance working relationships
12/2008 to 08/2019
President / CEO / Owner Douty Floral & Landscape Garden Center City, STATE,
  • More than 15 years of experience in sales, marketing, and business development in the floral, landscape and greenhouse industries. Salesmanship abilities used to promote consistent sales and a steady increase in wholesale customers.
  • Skilled and knowledgeable with all AutoCAD, tools, and blueprints related to residential and commercial landscape construction.
  • Excellent customer service/relationship building skills while achieving six figure annual sales.
  • Served as principal salesman for greenhouse products, landscape design/installation and floral sales for weddings and funerals.
  • Managed website and social media pages as advertising platforms to engage more individuals within the community of Pipestone (Clairefloral.com, KeepItLocal.com, Facebook, LinkedIn, Instagram, and Twitter) - by keeping these websites current I have seen a steady increase of 10% a year in sales with less dollars being invested in traditional advertising.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Optimized team hiring, training and performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Trained and motivated employees to perform daily business functions.
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
  • Initiated on-time, under-budget project management to optimize performance
  • Resolved issues and recommended actions based on production and compliance reports
  • Supported and supervised team of 10-15 green industry professionals
02/2018 to 07/2019
Assistant Veteran Service Officer Carver County City, STATE,
  • Helped establish a satellite office in the Northwest Corner of the County.
  • This enabled more timely appointments for Veterans and they did not have drive over 30 miles to Chaska to meet with a Service Officer.
  • Attended monthly American Legion/VFW/Carver County Veterans Council meetings to bring awareness to these organizations on the benefits of the VA and what their County Veteran Service Officer can help with.
  • Interview and assist veterans and their spouse in obtaining a wide variety of benefits to include but not limited to: housing, emergency aid, job placement, income assistance, VA disability, VA pension, and VA healthcare enrollment.
  • Assisted hundreds of WWII, Korean, Vietnam, OIF, OEF and peacetime Veterans in obtaining their benefits, bringing thousands of county, state, and federally funded dollars to Carver County’s residents and improving quality of life for veterans and the community.
  • Interpret constantly evolving federal law, policies, and procedures, always placing veteran and dependents as main priority of my work.
  • Interprets policies and procedures of federal, state, and county benefits for the public; conducts public contact work with dozens of clients per day; maintains a professional, productive, and safe environment for veterans and dependents, providing education on benefits available.
  • Manage all veterans’ information and claims in an electronic database.
  • Great working relationships with the following third party organizations: American Legion, VFW, MAC-V, Beyond the Yellow Ribbon, Carver County Veterans Council, Citizens Committee, etc.
  • Maintain open and honest working relationships with service organizations, local government leaders, and community organizations in order to benefit clients of Carver County.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Promoted Carver County and unique offerings through personalized customer service.
  • Managed caseload of up to 15 individuals and families at any given time.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Served customers and followed outlined steps of service
12/2015 to 02/2018
Veteran Service Officer Pipestone County City, STATE,
  • Interview and assist veterans and their spouse in obtaining a wide variety of benefits to include but not limited to: housing, emergency aid, job placement, income assistance, VA disability, VA pension, and VA healthcare enrollment.
  • Assisted hundreds of WWII, Korean, Vietnam, OIF, OEF and peacetime Veterans in obtaining their benefits, bringing thousands of county, state, and federally funded dollars to Pipestone County’s residents and improving quality of life for veterans and the community.
  • Department head charged with $75,000 annual budget.
  • Brief in front of the board on a yearly basis and set the budget for my office.
  • Coordinate veteran’s transportation to Sioux Falls, SD, VA Medical Centers with volunteer drivers and County Transit office.
  • Supervise one employee - responsible for staff development and performance evaluations.
  • Interpret constantly evolving federal law, policies, and procedures, always placing veteran and dependents as main priority of my work.
  • Interprets policies and procedures of federal, state, and county benefits for the public; conducts public contact work with dozens of clients per day; maintains a professional, productive, and safe environment for veterans and dependents, providing education on benefits available.
  • Produce yearly paperwork for a grant from the MN Department of Veterans Affairs.
  • Manage all veterans’ information and claims in an electronic database.
  • Great working relationships with the following third party organizations: American Legion, VFW, MAC-V, Beyond the Yellow Ribbon, Citizens Committee, etc.
  • Maintain open and honest working relationships with service organizations, local government leaders, and community organizations in order to benefit the clients of Pipestone County.
  • Spoke at multiple events during Veterans day and Memorial Day to discuss the history of the United States and to advocate for veterans to apply for the benefits they are entitled to.
  • Manage multiple social media sites (Facebook, LinkedIn).
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw daily operations to ensure high levels of productivity
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Resolved problems, improved operations and provided exceptional service
  • Promoted Pipestone County and unique offerings through personalized customer service.
  • Set and administered department budgets for expenditures, materials and labor.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Served customers and followed outlined steps of service
Education
Expected in 12/2020 to to
Master of Arts: Management
University of Maryland - University College - Adelphi, MD,
GPA:
Expected in 07/2015 to to
Intermediate Level Education And Advance Operator Course:
U.S. Army Command And General Staff College - Fort Leavenworth, MO,
GPA:
Expected in 01/2002 to to
Bachelor of Science: Environmental Design
University of Minnesota – TC - Minneapolis, MN,
GPA:
Expected in 2000 to to
Bachelor of Science: Landscape Design
South Dakota State University - Brookings, SD,
GPA:
Expected in 03/1998 to to
High School Diploma:
Pipestone Jasper High School - Pipestone, MN
GPA:
Accomplishments
  • Erin Brown, State director of Veterans Cemetery, SD Department of Veterans Affairs; Phone (605) 280-5302; Email: resumesample@example.com.

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Resume Overview

School Attended

  • University of Maryland - University College
  • U.S. Army Command And General Staff College
  • University of Minnesota – TC
  • South Dakota State University
  • Pipestone Jasper High School

Job Titles Held:

  • MN NG State Plans & Policy Officer/Battalion Commander
  • President / CEO / Owner
  • Assistant Veteran Service Officer
  • Veteran Service Officer

Degrees

  • Master of Arts
  • Intermediate Level Education And Advance Operator Course
  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

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