Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined with strong interpersonal skills and extensive retail and sales experience. Passionate in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Hardworking professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Retail inventory management
Accurate cash handling
Conflict resolution skills
Outstanding communication skills
08/2016 to Current
MIT (Manager in Training)Lush Fresh Handmade Cosmetics － Boca Raton, FLImplement customer satisfaction metrics via Storeforce and improve metrics over LY. Recruiting and training new staff moving them from Seasonal Sales Associates to Shift Leaders over the course of a year. Determined staff promotions and demotions, and terminated employees when necessary based on policies and procedures implemented by Lush. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Worked closely with the district manager to formulate and build the store brand. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Delegate the completion of hourly reads and communicate hourly results to team. Delivered excellent customer service by greeting and assisting each customer. Delegate effective chat-ins and chat-outs to set staff up for goals over the course of the day. Reorganized the sales floor to meet company demands. Manage staff breaks. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Keep energy in shop brand appropriate through motivation, support, and appropriate feedback and coaching. Utilize downtime for training and staff development.
Met and exceeded sales goals for over 18+ months. Increased business by over 24% throughout 2015/2016 fiscal year adding roughly 500k from the year prior.
09/2014 to 07/2015
Sales AssociateLush Fresh Handmade Cosmetics － Jacksonville , FLTransferred from Jacksonville location to Boca Raton location upon graduating college.
09/2014 to 06/2015
Education RangerUniveristy of North Florida － Jacksonville, FLHosted Science Education field trips for Primary School students ages Kindergarten - 8th Grade. Chaperoning students throughout nature preserve and educating them on the different habitats and wildlife found in Northeast Florida. Maintaining nature preserve trails/grounds.
10/2011 to 05/2012
Cashier/FrycookOzzie's Grill － Jacksonville, FLProficiency in deep fryer, flat-top, and grill for burgers, chicken breast, full breakfast menu, at all times of day. Trained in Cash Handling procedures for the restaurant. Maintained a professional tone at all times, including during peak rush hours. Maintained neat and attractive bakery food cases. Correctly calculated charges, issued bills and collected payments. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Effectively used items in stock to decrease waste and profit loss. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Suggested additional items to customers, as appropriate, to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
03/2011 to 08/2011
Bar-back/busboyLefty's Tavern & Grille － Coral Springs, FLTapping Kegs in the back fridge. Preparing citrus for cocktails. Rolling silverware and other cutlery for the restaurant. Apportioned and served food to facility residents, employees, or patrons. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables. Kept drink stations clean and ready for service Located items requested by customers Performed dishwasher duties Portioned and wrapped food
Education and Training
Bachelor of Arts: PsychologyUniversity of North Florida － Jacksonville, FL, USAMajor in Psychology, Minor in Environmental Studies
Activities and Honors
The National Society of Leadership and Success Sigma Alpha Pi