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mit manager in training resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic retail professional with 13 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Knowledgeable about front and back end operations in sales including financials, scheduling, and task management. Seeking leadership position with room to advance. I believe I have exactly what is needed to provide excellent customer service for this niche field and would be a waste to not try to help people in the community while also helping The Releaf Center at the same time.

Skills
  • Staff leadership
  • Account management
  • Business development
  • Coaching and mentoring
  • Issue and conflict resolution
  • Basic math
  • Computer skills
  • Teambuilding
  • Working collaboratively
  • Analytical
  • Flexible
  • Critical thinking
Experience
MIT Manager in Training, 02/2022 - Current
Pizza Hut Cumming, GA,
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Oreilly's, 01/2022 - 02/2022
Plymouth Tube Company Warrenville, IL,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Handled delegated tasks.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Answered 30-100 calls per shift to assist with customer questions and concerns.
Machine Operator, 01-21 - 11-21
Culvers Restaurant Savage, MN,
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Operated various tools and gauges to inspect pieces after production completion.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Closing Manager, 05-2010 - 12-2015
Steak N Shake City, STATE,
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Coordinated closing schedules and completed post-close reviews.
  • Hired, trained and guided closers to improve productivity and sales.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Collaborated with other managers to deliver consistent leadership across teams.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Oversaw team of 15-25 associates expertly handling fast food/restaurant work.
  • Led team meetings and one-on-one coaching sessions to continuously advance performance.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
Education and Training
High School Diploma: , Expected in 05/2007
-
Bentonville High School - Bentonville,
GPA:
Status -
: Business Education, Expected in
-
Arkansas Tech University - Russellville,
GPA:
Status -
  • Full Academic Scholarship Recipient
Languages
Spanish :
Professional:
Negotiated :
:
Additional Information

3.8 GPA in High School and was given a dean's list scholarship to include all tuition and maintained the scholarship for 2 years while at Arkansas Tech.

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Resume Overview

School Attended

  • Bentonville High School
  • Arkansas Tech University

Job Titles Held:

  • MIT Manager in Training
  • Oreilly's
  • Machine Operator
  • Closing Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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