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minister of congregational life resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Multitasking Minister of Congregational Life and Children's Music with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Skills
  • Schedule management
  • Records maintenance
  • Regulatory requirements
  • Fundraising and major donor development
  • Planning and coordination
  • Organization
  • MS Office
  • Project organization
  • Communications
  • Invoice generation
  • Business operations
  • Inventory management
  • Problem resolution
  • Administrative support
  • Customer service
  • Operational improvement
Education and Training
Western Connecticut State University Danbury, CT Expected in 06/1991 Bachelor of Arts : Music Performance (Voice) - GPA :
Sacred Heart University Fairfield, CT Expected in : Class Toward Teaching Certification - GPA :
Experience
Community Care Of Rutherford County - Minister of Congregational Life
Mount View Estates, TN, 04/2010 - Current
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Organized and maintained documents, files and records.
  • Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Delivered end-user training allowing staff to make easy updates and maintenance to website without developer assistance.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Designed visual and graphic images to use on multiple platforms.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
  • Represented volunteers and advocated volunteer program at company-wide meetings.
  • Matched volunteers to appropriate opportunities by conducting skills-based assessments.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Followed up with staff and managers to assess volunteer needs and opportunities.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Selected, trained and mentored over [Number] volunteers.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained business records by updating customer information.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Received and screened high volume of internal and external communications.
First Church Congregational - Executive Director of Children's Ministry
City, STATE, 09/2007 - Current
  • Maintained safety and security of all children involved in program.
  • Tailored instruction to provide access and inclusion for children with special learning needs.
  • Selected, adapted and wrote curricula and lesson plans to meet individual classroom requirements.
  • Established and updated schedule of classes and activities for program year.
  • Recruited, trained and oversaw lay teachers and volunteers to support program operations.
  • Developed, administered and updated complete educational program serving more than [Number] students.
  • Earned reputation for good attendance and hard work.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Collaborated with others to discuss new [Type] opportunities.
  • Chose and prepared pieces for holidays and special event performances at [Location].
  • Managed requests for specific musical pieces.
  • Prepared invoices, reports, memos, letters, financial statements and other documents to maintain organized filing system.
  • Improved customer satisfaction by finding creative solutions to problems.
Mad Science Fairfield County - Mad Science Instructor and Office Manager
City, STATE, 06/2006 - 04/2010
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Quoted and prepared proposals for business services such as [Type] and [Type].
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Proactively identified and solved complex problems that impact management and business direction
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Wrote professional business correspondence.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Cultivated community relations and worked with teams to optimize programs.
  • Managed office inventory and placed new supply orders.
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Updated employee paperwork and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
KinderCare Learning Centers Inc. - Daycare Director
City, STATE, 11/2002 - 05/2006
  • Created and updated records to document employee and participant information.
  • Communicated with parents and fostered strong professional relationships.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Hired, mentored and monitored qualified childcare staff.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Boosted program outreach with community engagement strategies and talks to area [Type] and [Type] groups.
  • Established and enforced modern educational standards to support student needs.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Recruited and trained top-quality educators and support staff to maximize program success.
  • Created agendas and communication materials for team meetings.
  • Collaborated in development of [Type] procedures.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Handled all delegated tasks, including [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Learned [Task] and [Task] to support office needs.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Completed [Type] project resulting in [Result].
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with others to discuss new [Type] opportunities.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Accomplishments
  • Client Interface - Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Technology Integration - Increased student participation and test scores by introducing relClairet computer programs and exercises to encourage student interest and enjoyment.
Activities and Honors

Led a group of adult and teen volunteers on a Service Trip with Simply Smiles Inc. to The Cheyenne River Sioux Tribe Reservation in La Plant, SD.

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Resume Overview

School Attended

  • Western Connecticut State University
  • Sacred Heart University

Job Titles Held:

  • Minister of Congregational Life
  • Executive Director of Children's Ministry
  • Mad Science Instructor and Office Manager
  • Daycare Director

Degrees

  • Bachelor of Arts

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