Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.
Collective bargaining techniques
Data collection and analysis
Financial policy development
Performance metrics specialist
Maintained compliance with regulatory standards.
Ensured charting accuracy through precise documentation.Assisted in implementation of new tracking system that resulted in improved patient care.
Assisted in implementation of new tracking system that resulted in improved patient care.
Military Pay Technician September 2016 to CurrentFort Jackson Strom Thurmond Building － Fort Jackson, United States, SC
Perform work related to determining pay, maintaining payroll records, and completing related reports pertaining to civilian employees of the Agency.
Operate under an automated payroll system in which data is coded and verified and submitted to the agency payroll processing center.
Process a variety of complex pay cases within the full range of payroll functions.
Review personnel documents relating to proposed personnel appointment, change, or separation actions which affect the pay of employees.
Apply pay and leave laws, rules, regulations, and agency policy regarding entitlements to overtime, differentials, hazardous duty, holiday and special rates, premium pay, allowances, etc., which at times involve conflicting requirements.
Advance Medical Support Assistant June 2013 to September 2016Veterans Affairs － Columbia, United States, SC
Ensures the clinic setup is closely monitored to effectively support.
Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
Perform a wide variety of record keeping, correspondence, tracking operations and follow up regarding patient appointments.
Identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Provide conflict resolution and problem solving with individuals, both internal and external contacts at all levels.
Maintain spread sheets for outside services consult requests.
Coordinate receipt of proper medical documentation from admission sources to support care coordination and forwards patient medical and administrative records to physicians and residents for review prior to admission.
Comply with all mandatory training requirements.
Manages patient flow to the clinic areas verifying and updating patient demographics and ensuring that patient encounters are complete by check-out, canceling and/ or no-show.
Basic eligibility, including processing of Beneficiary Travel vouchers and making transportation arrangements for eligible Veterans.
Credit Analyst September 2011 to June 2012First Citizens Bank － Columbia, United States, SC
Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
Generated financial ratios, using computer programs, to evaluate customers' financial status.
Consulted with customers to resolve complaints and verify financial and credit transactions.
Prepared reports that include the degree of risk involved in extending credit or lending money.
Compared liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.
Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.
Confer with credit association and other business representatives to exchange credit information.
Completed loan applications, including credit analysis and summaries of loan requests, and submit to loan committees for approval.
Analyzed financial data such as income growth, quality of management, and market share to determine expected profitability of loans.
Evaluated customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Operations Manager September 2010 to May 2012Kiddie Kandids － Columbia, United States, SC
Exercised delegated managerial authority to oversee the overall planning, directing, and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.
Managed the development of policy changes in response to changes in levels of appropriations or other legislated changes.
Managed organizational changes throughout the organization directed, or major change to the structure and content of the program or program segments directed.
Overseen the revision of long range plans, goals and objectives for the work directed.
Financial Analyst April 2008 to May 2009Staples － Columbia, United States, SC
Ensured compliance with Accounting principles, procedures, business practices, instructions and regulations.
Analyzed and recommend costs and benefits of alternative methods of financial management of organization's programs and administrative operations.
Reviewed and analysis accounting data for fiduciary accuracy and completeness, initiative and follow through with corrective actions required.
Provided information about, and interpret standard organizational budgetary, accounting, or financial administrative procedures, practices, and regulations.
Managed delinquency of loan portfolios.
Control delinquency based on assigned delinquency categories for past due accounts.
Asses individual circumstances and made decisions for appropriate course of action offering suggestions to customers to meet their obligations.
Contacts customers to resolve complex issues regarding Delinquent accounts.
Budget Analyst April 2007 to January 2008Citi Group － Ft. Mill, United States, SC
Hours per week: 40 Developed, maintained, updated budgets and prepared status of funds report.
Certify the availability of funds for travel obligations and purchasing; Processed key financial documents into the accounting system, run reports, monitor transactions and interpret information.
Reconciled various financial reports including review of purchasing documentation.
Responsible for 30-60-90 day accounts.
Processed bankruptcy Negotiate payment arrangements with keeping lines of communication open for early intervention.
Offset unapplied payments.
General office work Identify data needs through understanding of customer inquires, complaints, and feedback.
Obtain, and exceed desired results in account growth.
Procurement Tech/ Administrative Officer/ Property Mgmt Asst July 2006 to July 2007People Processing Information － Savannah, United States, GA
Planed, developed, monitored, and executes actions required to manage the office's administrative functions for an assigned geographical area which may include all or several of the following administrative areas: staffing and position management, travel, management information systems, and office management.
Works with supervisors and personnel specialists to identify personnel problems.
Provides alternative solutions to specific problems such as specific personnel actions or more systemic personnel issues.
Collaborates with supervisors, managers, and personnel specialists to resolve specific human resource problems.
Provides guidance to office on travel regulations and ensures the office's travel practices meet established criteria.
Serves as liaison for the managers and employees in working with the regional office to accomplish assigned functions.
Planned and implemented acquisition leadership events to enhance communication and interdependence between the various operational acquisition offices.
Provided expert advice and leadership in the development of business management policies and procedures involving multi-billion dollar research and development (R&D) contracts and simplified acquisition operations including purchase and delivery orders, purchase cards and BPA transactions.
Analyzed, developed and writing position papers, proposals, justifications and special reports on a wide range of acquisition issues.
Overseen the development and maintenance of solicitation and contract language, through a computerized system.
Developed and implemented staffing activities that reinforce interaction within the organization such as all-hands meetings, prepared a variety of correspondence, coordinated travel arrangements documents, training, maintained records/files, screened calls and visitors and other events to enhance interdependence.
Hours per week: 40.
Medical Support Assistant May 2000 to June 2004Memorial Health Center － Savannah, United States, GA
Ensured that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
They develop/maintain effective and efficient communication with the patient, interdisciplinary team, and other agencies.
Assisted with communications during the inpatient to outpatient discharge.
Process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.
Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; scheduling patient appointments; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients, and bringing to the attention of the provider.
Logistic Analyst April 2000 to May 2004Clarence Gadson Homes － Savannah, GA
Experienced integrating actions of a variety of specialized support activities in order to meet program goals; Experienced interpreting and applying regulations, laws or practices; Experienced planning and organizing work assignments.
Maintained databases of logistics information.
Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation.
Provided ongoing analysis in areas such as transportation costs, parts procurement, back orders, or delivery processes.
Prepared reports on logistics performance measures.
Track product flow from origin to final delivery.
Recommend improvements to existing or planned logistics processes.
Enter logistics-related data into databases.
Develop or maintain models for logistics uses, such as cost estimating or demand forecasting.
Associate of Science : Healthcare AdministrativeUniversity of Phoenix － Blythewood, SC, United States
Keiser University － Ft. Lauderdale, FL, United States
06/1999Cathedral Academy － Decatur, GA, United States
Accounting, accounting system, administrative, administrative functions, Basic, benefits, budgets, budget, business management, conflict resolution, content, contracts, credit, customer service, databases, delivery, directing, documentation, staff development and training, estimating, financial, financial management, financial reports, financial statements, forecasting, forms, funds, General office, human resource, indexing, Insurance, leadership, logistics, managerial, managing, market, meetings, Mental Health, messaging, exchange, money, office applications, Office, Works, management information systems, office management, organizing, organizational, patient care, evaluating patient, patient flow, personnel, copiers, policies, development of policy, Primary Care, printers, problem solving, processes, procurement, proposals, purchasing, quality, Radiology, record keeping, research, scanners, scanning, scheduling, spread sheets, staffing, strategic sourcing, Supervisor, supplier management, supply chain management, Technician, transportation, travel arrangements, plan of care, VISTA, X- ray, X-ray