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Professional Summary
Passionate and focused associate with a strong background in Financial Management and Social Services. I demonstrate proficient performance in cross-functional roles with the ability to assess and manage complex challenges in demanding environments while consistently providing quality service independently and as part of a team. I received the Achievement Medal for Civilian Service for providing outstanding financial management services to servicemembers and their families.
Skills & Training
QPR Suicide Prevention(2017)
Parent-Child Interaction Therapy(2017)
Trauma-Informed Care(2017)
Information Auditing and Verification
Legal Compliance
Account Reconciliation
Pay Adjustments
Work History
01/2019 to CurrentMilitary Pay TechnicianDepartment Of Defense | Fort Lee, VA,
Performed in-depth audits of member pay accounts for accuracy, corrected discrepancies, calculated rate changes, housing allowances, promotions/demotions, performed retroactive adjustments, verified eligibility and processed special duty and incentive pays, enlistment bonuses, leave accruals and use, and garnishments using MMPA, DJMS JUMPS, and WebDMO.
Processed accessions of pay accounts for new members, verified dependency and tax status with information regarding withholding. Maintained employee confidence and protected payroll operations by keeping information confidential.
Tracked sensitive documents from internal and external customers via secure webmail. Ensured protection of Personally Identifiable Information(PII) of all members.
Responded to member questions and requests for information in a timely and knowledgeable fashion. Ensured that documents were complete, authentic, and in accordance with applicable rules and regulations.
Independently maintained 98% processing accuracy in transferring correct data from payroll spreadsheets and forms into the pay system.
Managed personnel movement of over 45,000 members between and within the installation.
Conducted face-to-face briefings and interviews of members transitioning out of the armed services.
Completed daily computations to calculate final pays, perform debt collections, and correct discrepancies prior to disbursement of final pay to members.
Demonstrated respect, friendliness and willingness to help wherever needed and actively listened to customers' requests, confirming full understanding of inquiries before addressing concerns.
11/2017 to 01/2019Finance Customer Support Team TechnicianChildren's National Medical Center | Rockville, MD,
Provided one-on-one assistance to active duty members to complete vouchers for processing of reimbursement of travel expenses.
Conducted informational briefings to incoming groups of 20-70 members twice weekly to provide information on overseas entitlements and relevant changes in pay related to overseas assignments.
Worked in conjunction with the Military Personnel Division to perform accountability of incoming and outgoing military members.
Reviewed pay documents in a timely manner to prevent financial hardship and/or overpayment of entitlements to members.
Used various automated pay systems to track arrivals and departures of service members.
Maintained security of documents and information to protect Personally Identifiable Information(PII).
Processed pay adjustments, housing allowances, special duty and incentive pays, and dependency status changes.
02/2017 to 05/2017Psychology InternStewart Marchman Act Behavioral Healthcare | City, STATE,
Participated in conducting patient observations by monitoring behavior, documenting physical health, family history, and medications in mental health assessments.
Assisted in providing services to socio-culturally diverse, low-/no-income individuals living with severe mental illness. Provided assistance in activities of daily living, wellness checks, and screenings.
Assisted in the community-based clinical environment with case management, one-on-one counseling, group therapy, treatment planning, suicide and self-harm prevention, substance abuse and addiction counseling/rehabilitation, assessment, and pinpointing factors of diagnoses and comorbidity.
Assisted in the de-escalation of hostile situations involving clients and facilitated Baker Acts of clients in our care when necessary.
Lead vocational rehabilitation groups for clients progressing toward independent living.
08/2014 to 12/2015Social Work VolunteerYWCA EL Paso Del Norte | City, STATE,
Worked within the secure transitional living facility for victims of domestic violence and their families.
Assisted the on-site team of social workers to help clients transition from abusive environments and establish independence while providing counseling to address mental health disturbances.
Assisted in conducting assessments to evaluate and determine needs and risks for referral to outside services when needed.
Participated in advocacy services for survivors of sexual assault in need of medical services, related counseling, and emotional support.
Assisted in crisis intervention, accompanying victims through medical treatment and investigative procedures.
Practiced mindfulness in addressing concerns related to trauma experienced as it relates to substance abuse, mental health, financial instability, and vocational rehabilitation.
Education
Expected in 08/2021Master of Science | PsychologyArizona State University, Tempe, AZGPA:
Coursework in Advanced Cognitive Psychology, Advanced Positive Psychology and Psychopathology
Education in assessing and evaluating the affects of adverse childhood experiences(ACE), assessment of clinical disorders with use of the DSM V, and evaluation of personality-related characteristics to determine baselines and distinguish normative behavior from features of disorders.
Statistical analysis of research data(manual and with SPSS).
Expected in 05/2017Bachelor of Arts | PsychologyPark University, Kansas City, MOGPA:
Graduated Cum Laude
Dean's List Fall 2015 and Fall 2016
Minor in Social Work
Coursework in Social Psychology, Applied Behavior Analysis, Study of the Family, Social Welfare Policy and Programs; Death, Dying, and Bereavement; and Human Diversity and Social Justice.
Affiliations
Psi Chi
Delta Sigma Theta
Association for Psychological Science
American Psychological Association
Certifications
Financial Management Certification(2019)
Certified Mental Health Technician, Auburn University - 2018
American Safety & Health Institute Adult and Pediatric First Aid: March 2017 Registry No.: 2189087
National Institutes of Health Protecting Human Research Participants: August 2016 Certification No.: 2127849
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