Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Passionate and focused associate with a strong background in Financial Management and Social Services. I demonstrate proficient performance in cross-functional roles with the ability to assess and manage complex challenges in demanding environments while consistently providing quality service independently and as part of a team. I received the Achievement Medal for Civilian Service for providing outstanding financial management services to servicemembers and their families.

Skills & Training
  • QPR Suicide Prevention(2017)
  • Parent-Child Interaction Therapy(2017)
  • Trauma-Informed Care(2017)
  • Information Auditing and Verification
  • Legal Compliance
  • Account Reconciliation
  • Pay Adjustments
Work History
01/2019 to Current Military Pay Technician Department Of Defense | Fort Lee, VA,
  • Performed in-depth audits of member pay accounts for accuracy, corrected discrepancies, calculated rate changes, housing allowances, promotions/demotions, performed retroactive adjustments, verified eligibility and processed special duty and incentive pays, enlistment bonuses, leave accruals and use, and garnishments using MMPA, DJMS JUMPS, and WebDMO.
  • Processed accessions of pay accounts for new members, verified dependency and tax status with information regarding withholding. Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Tracked sensitive documents from internal and external customers via secure webmail. Ensured protection of Personally Identifiable Information(PII) of all members.
  • Responded to member questions and requests for information in a timely and knowledgeable fashion. Ensured that documents were complete, authentic, and in accordance with applicable rules and regulations.
  • Independently maintained 98% processing accuracy in transferring correct data from payroll spreadsheets and forms into the pay system.
  • Managed personnel movement of over 45,000 members between and within the installation.
  • Conducted face-to-face briefings and interviews of members transitioning out of the armed services.
  • Completed daily computations to calculate final pays, perform debt collections, and correct discrepancies prior to disbursement of final pay to members.
  • Demonstrated respect, friendliness and willingness to help wherever needed and actively listened to customers' requests, confirming full understanding of inquiries before addressing concerns.
11/2017 to 01/2019 Finance Customer Support Team Technician Children's National Medical Center | Rockville, MD,
  • Provided one-on-one assistance to active duty members to complete vouchers for processing of reimbursement of travel expenses.
  • Conducted informational briefings to incoming groups of 20-70 members twice weekly to provide information on overseas entitlements and relevant changes in pay related to overseas assignments.
  • Worked in conjunction with the Military Personnel Division to perform accountability of incoming and outgoing military members.
  • Reviewed pay documents in a timely manner to prevent financial hardship and/or overpayment of entitlements to members.
  • Used various automated pay systems to track arrivals and departures of service members.
  • Maintained security of documents and information to protect Personally Identifiable Information(PII).
  • Processed pay adjustments, housing allowances, special duty and incentive pays, and dependency status changes.
02/2017 to 05/2017 Psychology Intern Stewart Marchman Act Behavioral Healthcare | City, STATE,
  • Participated in conducting patient observations by monitoring behavior, documenting physical health, family history, and medications in mental health assessments.
  • Assisted in providing services to socio-culturally diverse, low-/no-income individuals living with severe mental illness. Provided assistance in activities of daily living, wellness checks, and screenings.
  • Assisted in the community-based clinical environment with case management, one-on-one counseling, group therapy, treatment planning, suicide and self-harm prevention, substance abuse and addiction counseling/rehabilitation, assessment, and pinpointing factors of diagnoses and comorbidity.
  • Assisted in the de-escalation of hostile situations involving clients and facilitated Baker Acts of clients in our care when necessary.
  • Lead vocational rehabilitation groups for clients progressing toward independent living.
08/2014 to 12/2015 Social Work Volunteer YWCA EL Paso Del Norte | City, STATE,
  • Worked within the secure transitional living facility for victims of domestic violence and their families.
  • Assisted the on-site team of social workers to help clients transition from abusive environments and establish independence while providing counseling to address mental health disturbances.
  • Assisted in conducting assessments to evaluate and determine needs and risks for referral to outside services when needed.
  • Participated in advocacy services for survivors of sexual assault in need of medical services, related counseling, and emotional support.
  • Assisted in crisis intervention, accompanying victims through medical treatment and investigative procedures.
  • Practiced mindfulness in addressing concerns related to trauma experienced as it relates to substance abuse, mental health, financial instability, and vocational rehabilitation.
Expected in 08/2021 Master of Science | Psychology Arizona State University, Tempe, AZ GPA:
  • Coursework in Advanced Cognitive Psychology, Advanced Positive Psychology and Psychopathology
  • Education in assessing and evaluating the affects of adverse childhood experiences(ACE), assessment of clinical disorders with use of the DSM V, and evaluation of personality-related characteristics to determine baselines and distinguish normative behavior from features of disorders.
  • Statistical analysis of research data(manual and with SPSS).
Expected in 05/2017 Bachelor of Arts | Psychology Park University, Kansas City, MO GPA:
  • Graduated Cum Laude
  • Dean's List Fall 2015 and Fall 2016
  • Minor in Social Work
  • Coursework in Social Psychology, Applied Behavior Analysis, Study of the Family, Social Welfare Policy and Programs; Death, Dying, and Bereavement; and Human Diversity and Social Justice.
  • Psi Chi
  • Delta Sigma Theta
  • Association for Psychological Science
  • American Psychological Association
  • Financial Management Certification(2019)
  • Certified Mental Health Technician, Auburn University - 2018
  • American Safety & Health Institute Adult and Pediatric First Aid: March 2017 Registry No.: 2189087
  • National Institutes of Health Protecting Human Research Participants: August 2016 Certification No.: 2127849

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School Attended

  • Arizona State University
  • Park University

Job Titles Held:

  • Military Pay Technician
  • Finance Customer Support Team Technician
  • Psychology Intern
  • Social Work Volunteer


  • Master of Science
  • Bachelor of Arts

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