Microsoft Licensing Specialist resume example

* Managed incoming and outgoing calls for busy medical records office

* Communicated with patients via phone and in person to confirm requested protected health information

* Strictly followed all federal and state guidelines for release of information

* Handled and processed confidential patient information and payments incurred for copying records

* Scanned medical records into system for electronic delivery

Accomplishment: Processed more than 200 requests in one week

* Retrieved client orders through incoming calls, email or fax

* Prepared and accurately entered orders in AS/400

* Processed payments and credits to client accounts

* Contacted clients to discuss status of orders, delivery dates and tracking information

* Filed and typed correspondence in Microsoft Word

Accomplishment: Processed over 700 orders in one week

* Managed incoming and outgoing calls for busy construction office

* Created spreadsheets to improve invoice payment reporting accuracy

* Made copies, sent faxes and organized files

* Maintained office supplies and distributed all incoming and outgoing correspondence

* Served as primary point of contact for all outside vendors and deliveries

Accomplishment: Hired on permanently after only two months as a contract employee

* Recorded and filed patient data and medical records

* Directed patient flow during practice hours, minimizing patient wait time

* Scheduled appointments for new and established patients

* Completed registration quickly and cordially for all new patients

* Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information

* Confirmed patient information, collected copays and verified insurance

Accomplishment: Began handling front desk area on my own after four months