Microsoft Licensing Specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Overview

Accomplished office professional with experience in medical office operations. Knowledge of medical terminology, coding/billing and HIPAA regulations. Certified Medical Administrative Assistant with excellent organizational skills, multi-tasking and very detail oriented. Able to work with minimal supervision, friendly telephone etiquette and dedicated team player with a positive attitude.

Summary of Skills
  • Strong medical ethic
  • Maintains strict confidentiality
  • Medical terminology knowledge
  • Exercises good judgment
  • Electronic Medical Record (EMR) software
  • Basic ICD-9/CPT coding
  • Medical billing software
  • HIPAA compliance
Work Experience
Microsoft Licensing Specialist, 02/2014 to Current
Americold LogisticsLumberton, NC,

* Provide administrative support for account managers and sales team in managing operation work flow

* Allocate time in order to balance the daily flow of requests, tasks and order routers

* Process and release 50+ orders daily

* Create new contract agreements, new/renewal quotes and billing statements

* Contact Microsoft to discuss status of agreements and order process to ensure proper resolution

Accomplishment: Released over 2000 orders in one month

ROI Client Service Representative, 03/2013 to 01/2014
'Ike GroupHonolulu, HI,

* Managed incoming and outgoing calls for busy medical records office

* Communicated with patients via phone and in person to confirm requested protected health information

* Strictly followed all federal and state guidelines for release of information

* Handled and processed confidential patient information and payments incurred for copying records

* Scanned medical records into system for electronic delivery

Accomplishment: Processed more than 200 requests in one week

Customer Service/Order Entry Associate, 08/2011 to 2012
The Popcorn Factory (Seasonal)City, STATE,

* Retrieved client orders through incoming calls, email or fax

* Prepared and accurately entered orders in AS/400

* Processed payments and credits to client accounts

* Contacted clients to discuss status of orders, delivery dates and tracking information

* Filed and typed correspondence in Microsoft Word

Accomplishment: Processed over 700 orders in one week

Administrative Assistant, 02/2001 to 03/2002
Atkins Benham ConstructorsCity, STATE,

* Managed incoming and outgoing calls for busy construction office

* Created spreadsheets to improve invoice payment reporting accuracy

* Made copies, sent faxes and organized files

* Maintained office supplies and distributed all incoming and outgoing correspondence

* Served as primary point of contact for all outside vendors and deliveries

Accomplishment: Hired on permanently after only two months as a contract employee

Medical Receptionist, 09/1998 to 07/1999
North Suburban Dermatology AssociatesCity, STATE,

* Recorded and filed patient data and medical records

* Directed patient flow during practice hours, minimizing patient wait time

* Scheduled appointments for new and established patients

* Completed registration quickly and cordially for all new patients

* Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information

* Confirmed patient information, collected copays and verified insurance

Accomplishment: Began handling front desk area on my own after four months

Certification: Medical Information Systems, Expected in 2012
MITS, Management Information Technology Solutions - Gurnee, IL

* Coursework in Medical Coding and Billing and EMR

: Business Administration, Expected in 1998
College of Lake County - Grayslake, IL

* Completed 32 college credit hours

High School Diploma: , Expected in 1995
Waukegan High School - Waukegan, IL

* CMAA - Certified Medical Administrative Assistant

* MOS - Microsoft Office Specialist 2010


Software: MS Office, Cerner, Power Chart, Epic, Clarity, Optimum Imed, LabFusion, Invision Net Access, Syngo, T-systems, Pyramis, Epiphany, Accelechart, MPI AS/400, Evrichart, Prism, MEDISOFT

Skills: Customer Service, Organizational Skills, Prioritization, Time Management, Problem Solving, HIPAA guidelines, ROI guidelines

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • MITS, Management Information Technology Solutions
  • College of Lake County
  • Waukegan High School

Job Titles Held:

  • Microsoft Licensing Specialist
  • ROI Client Service Representative
  • Customer Service/Order Entry Associate
  • Administrative Assistant
  • Medical Receptionist


  • Certification
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: