Accomplished office professional with experience in medical office operations. Knowledge of medical terminology, coding/billing and HIPAA regulations. Certified Medical Administrative Assistant with excellent organizational skills, multi-tasking and very detail oriented. Able to work with minimal supervision, friendly telephone etiquette and dedicated team player with a positive attitude.
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* Provide administrative support for account managers and sales team in managing operation work flow
* Allocate time in order to balance the daily flow of requests, tasks and order routers
* Process and release 50+ orders daily
* Create new contract agreements, new/renewal quotes and billing statements
* Contact Microsoft to discuss status of agreements and order process to ensure proper resolution
Accomplishment: Released over 2000 orders in one month
* Managed incoming and outgoing calls for busy medical records office
* Communicated with patients via phone and in person to confirm requested protected health information
* Strictly followed all federal and state guidelines for release of information
* Handled and processed confidential patient information and payments incurred for copying records
* Scanned medical records into system for electronic delivery
Accomplishment: Processed more than 200 requests in one week
* Retrieved client orders through incoming calls, email or fax
* Prepared and accurately entered orders in AS/400
* Processed payments and credits to client accounts
* Contacted clients to discuss status of orders, delivery dates and tracking information
* Filed and typed correspondence in Microsoft Word
Accomplishment: Processed over 700 orders in one week
* Managed incoming and outgoing calls for busy construction office
* Created spreadsheets to improve invoice payment reporting accuracy
* Made copies, sent faxes and organized files
* Maintained office supplies and distributed all incoming and outgoing correspondence
* Served as primary point of contact for all outside vendors and deliveries
Accomplishment: Hired on permanently after only two months as a contract employee
* Recorded and filed patient data and medical records
* Directed patient flow during practice hours, minimizing patient wait time
* Scheduled appointments for new and established patients
* Completed registration quickly and cordially for all new patients
* Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
* Confirmed patient information, collected copays and verified insurance
Accomplishment: Began handling front desk area on my own after four months
* Coursework in Medical Coding and Billing and EMR
* Completed 32 college credit hours
* CMAA - Certified Medical Administrative Assistant
* MOS - Microsoft Office Specialist 2010
Software: MS Office, Cerner, Power Chart, Epic, Clarity, Optimum Imed, LabFusion, Invision Net Access, Syngo, T-systems, Pyramis, Epiphany, Accelechart, MPI AS/400, Evrichart, Prism, MEDISOFT
Skills: Customer Service, Organizational Skills, Prioritization, Time Management, Problem Solving, HIPAA guidelines, ROI guidelines
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