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Microsoft Licensing Specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Overview

Accomplished office professional with experience in medical office operations. Knowledge of medical terminology, coding/billing and HIPAA regulations. Certified Medical Administrative Assistant with excellent organizational skills, multi-tasking and very detail oriented. Able to work with minimal supervision, friendly telephone etiquette and dedicated team player with a positive attitude.

Summary of Skills
  • Strong medical ethic
  • Maintains strict confidentiality
  • Medical terminology knowledge
  • Exercises good judgment
  • Electronic Medical Record (EMR) software
  • Basic ICD-9/CPT coding
  • Medical billing software
  • HIPAA compliance
Work Experience
Microsoft Licensing Specialist, 02/2014 to Current
Americold LogisticsLumberton, NC,

* Provide administrative support for account managers and sales team in managing operation work flow

* Allocate time in order to balance the daily flow of requests, tasks and order routers

* Process and release 50+ orders daily

* Create new contract agreements, new/renewal quotes and billing statements

* Contact Microsoft to discuss status of agreements and order process to ensure proper resolution

Accomplishment: Released over 2000 orders in one month


ROI Client Service Representative, 03/2013 to 01/2014
'Ike GroupHonolulu, HI,

* Managed incoming and outgoing calls for busy medical records office

* Communicated with patients via phone and in person to confirm requested protected health information

* Strictly followed all federal and state guidelines for release of information

* Handled and processed confidential patient information and payments incurred for copying records

* Scanned medical records into system for electronic delivery

Accomplishment: Processed more than 200 requests in one week


Customer Service/Order Entry Associate, 08/2011 to 2012
The Popcorn Factory (Seasonal)City, STATE,

* Retrieved client orders through incoming calls, email or fax

* Prepared and accurately entered orders in AS/400

* Processed payments and credits to client accounts

* Contacted clients to discuss status of orders, delivery dates and tracking information

* Filed and typed correspondence in Microsoft Word

Accomplishment: Processed over 700 orders in one week

Administrative Assistant, 02/2001 to 03/2002
Atkins Benham ConstructorsCity, STATE,

* Managed incoming and outgoing calls for busy construction office

* Created spreadsheets to improve invoice payment reporting accuracy

* Made copies, sent faxes and organized files

* Maintained office supplies and distributed all incoming and outgoing correspondence

* Served as primary point of contact for all outside vendors and deliveries

Accomplishment: Hired on permanently after only two months as a contract employee

Medical Receptionist, 09/1998 to 07/1999
North Suburban Dermatology AssociatesCity, STATE,

* Recorded and filed patient data and medical records

* Directed patient flow during practice hours, minimizing patient wait time

* Scheduled appointments for new and established patients

* Completed registration quickly and cordially for all new patients

* Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information

* Confirmed patient information, collected copays and verified insurance

Accomplishment: Began handling front desk area on my own after four months

Education
Certification: Medical Information Systems, Expected in 2012
MITS, Management Information Technology Solutions - Gurnee, IL
GPA:

* Coursework in Medical Coding and Billing and EMR

: Business Administration, Expected in 1998
College of Lake County - Grayslake, IL
GPA:

* Completed 32 college credit hours

High School Diploma: , Expected in 1995
Waukegan High School - Waukegan, IL
GPA:
Certifications

* CMAA - Certified Medical Administrative Assistant

* MOS - Microsoft Office Specialist 2010

Skills

Software: MS Office, Cerner, Power Chart, Epic, Clarity, Optimum Imed, LabFusion, Invision Net Access, Syngo, T-systems, Pyramis, Epiphany, Accelechart, MPI AS/400, Evrichart, Prism, MEDISOFT


Skills: Customer Service, Organizational Skills, Prioritization, Time Management, Problem Solving, HIPAA guidelines, ROI guidelines




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Resume Overview

School Attended

  • MITS, Management Information Technology Solutions
  • College of Lake County
  • Waukegan High School

Job Titles Held:

  • Microsoft Licensing Specialist
  • ROI Client Service Representative
  • Customer Service/Order Entry Associate
  • Administrative Assistant
  • Medical Receptionist

Degrees

  • Certification
  • High School Diploma

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