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MFP Outreach & Transition Specialist Resume Example

Resume Score: 80%

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MFP OUTREACH & TRANSITION SPECIALIST
Professional Summary

Highly personable customer service professional with over fifteen years experience in account management, returns, sale processing, merchandising, scheduling, payroll, staff training, across multiple industries. Three years of experience in an management role. Two years in an advocate role with direct contact with consumers with disabilities. Four months as a MFP Transition Outreach Specialist. Track record assisting in design and implementing of reporting procedures to improve consumer independent outcomes, as well developing an employment readiness program called STEPS, Steps to Employment Possibilities and Success. Expertise in conflict resolutions in retail and service industries. Skilled in training staff / consumers and establishing rapport with consumers. Self-motivated with exceptional communication and computer capabilities. I am proficient with Microsoft Office Systems and Adobe Creative Cloud Services, IOS /Android/ Chrome Application Training.

Skills
  • Contract management
  • Project Management
  • Personnel Management
  • Brand recognition optimization
  • Creative Problem Solver
  • Adobe Suite Software 
  • Microsoft Software
  • IOS/Android App Training
  • Peer Counseling
  • Advocacy
  • CSE- IEP- 504 Advisement
  • Social Security Benefit Advisement
  • Transition Advocate
  •  Individual and System Changes for individuals with Disabilities
  • Training Development Aptitude
  • Creative Design
  • Program  Development
  • Program Reporting / Data Entry
  • Soft Skills  and Work Readiness Instructor
  • Time Management Skills Trainer
  • Conflict Resolution Techniques
  • Navigating all and Local Systems (Health, Family, Vocational, Educational, DSS, Social Security with direct consumers contact
Work History
MFP Outreach & Transition Specialist, 07/2015 to 12/2018
Southern Adirondack Independent Living Center – Queensbury , New York

Assisting persons with disabilities, family members, and interested parties with information and referral and accessing benefit and entitlement programs, educational supports, peer services, health care services, transition services, assistance navigating community based systems, and STEPS program development, facilitator of Chronic Disease Self-Management Program (CDSMP) Program, Trauma Informed Care (TIC) program. ATACP Assertive Technology Assessment Certificate Program

Advocate 7/1/2015-5/2017

MFP Outreach Transition Specialist 6/3/2017- 12/3/2018

  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created plans and communicated deadlines to ensure projects were completed on time.
Inventory Management Specialist, 11/2009 to 04/2018
Toys R Us – Queensbury , New York

As a Inventory Management Specialist(IMS) I performed a wide variety of activates to ensure accountability for overall flow of merchandise into and out of the store. The IMS is responsible for maintaining the integrity of the store POS inventory. As the IMS I worked with the store management team and Regional Asset Protection Manager to ensure accuracy with all paperwork and reporting relating to merchandise flow.

SRS
Cashier / Service Desk
BOH Stocker / Truck Support

  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Checked prices and calculated totals for accurate invoice processing.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Developed plan-o-grams and layouts that maximized sales.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Accurately recorded discrepancies of damaged parcels.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Maintained store assets with effective loss prevention strategies.
  • Verified contents of inventory loads against shipping papers.
  • Received and processed stock into inventory management system.
Warren & Washington Area Manager, 06/2006 to 04/2009
Uncle Sam's House – Warren-Washington- Counties, New York

Organized 30 plus personnel performances at various levels of placements within the company. Assisted Customers (contract owners) regarding budget matters and administrative tracking, opening new contracts with negotiation and new follow up on new contracts leads. Provided necessary training, counseling and motivating courses for employees with and without disabilities. all contracts required. We held 75% of all positions for person with a disability on each contract. Worked with as Assistant to for the Executive Manager David Owens, with supports to training curriculum with evaluating of all employees. Provided necessary direction for all recruitment job fairs and training new employees. Preformed employee evaluation, future actions plans. Provided staff certification procedures in safety and efficiency to stabilize performance all job sites. Maintained and supervise all inventory levels and ordering for all five job site supplies. Processed weekly payroll and scheduling that was with each contracts budget and set hours of coverage across on five contracts.

MST Merchandiser Service Team , 12/2019 to 12/2020
Lowes – Queensbury, NY
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Updated pricing and signage to complete product displays and educate customers.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Established strong vendor relationships to maintain and support business.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Organized store merchandise racks by size, style and color.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
Associate of Arts: Technical Math And Science, 2014
Southern Adirondack Community College (SUNY) - Queensbury, NY
Associate of Science: Business Administration, 2004
American Intercontinental University - Chicago
  • Emphasis in Business Marketing
Bachelor of Arts: Visual Communication & Graphic Design, 2003
Arkansas State University - Arkansas
  • Emphasis in Graphic Design
  • Coursework in Business Plan Writing
  • Coursework in Technical Writing
ATACP Certificate Program: Assistive Technology, 2017
California State University, Northridge - Online
  • 4.0GPA
  • Assistive Technology Assessment
  • Assistive Technology Funding sources
  • Assistive Technology No-Tech to High-Tech
  • Assistive Technology Case Studies
  • Assistive Technology​ Research
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Southern Adirondack Independent Living Center
  • Toys R Us
  • Uncle Sam's House
  • Lowes

School Attended

  • Southern Adirondack Community College (SUNY)
  • American Intercontinental University
  • Arkansas State University
  • California State University, Northridge

Job Titles Held:

  • MFP Outreach & Transition Specialist
  • Inventory Management Specialist
  • Warren & Washington Area Manager
  • MST Merchandiser Service Team

Degrees

  • Associate of Arts : Technical Math And Science , 2014
    Associate of Science : Business Administration , 2004
    Bachelor of Arts : Visual Communication & Graphic Design , 2003
    ATACP Certificate Program : Assistive Technology , 2017

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