Highly personable customer service professional with over fifteen years experience in account management, returns, sale processing, merchandising, scheduling, payroll, staff training, across multiple industries. Three years of experience in an management role. Two years in an advocate role with direct contact with consumers with disabilities. Four months as a MFP Transition Outreach Specialist. Track record assisting in design and implementing of reporting procedures to improve consumer independent outcomes, as well developing an employment readiness program called STEPS, Steps to Employment Possibilities and Success. Expertise in conflict resolutions in retail and service industries. Skilled in training staff / consumers and establishing rapport with consumers. Self-motivated with exceptional communication and computer capabilities. I am proficient with Microsoft Office Systems and Adobe Creative Cloud Services, IOS /Android/ Chrome Application Training.
Assisting persons with disabilities, family members, and interested parties with information and referral and accessing benefit and entitlement programs, educational supports, peer services, health care services, transition services, assistance navigating community based systems, and STEPS program development, facilitator of Chronic Disease Self-Management Program (CDSMP) Program, Trauma Informed Care (TIC) program. ATACP Assertive Technology Assessment Certificate Program
MFP Outreach Transition Specialist 6/3/2017- 12/3/2018
As a Inventory Management Specialist(IMS) I performed a wide variety of activates to ensure accountability for overall flow of merchandise into and out of the store. The IMS is responsible for maintaining the integrity of the store POS inventory. As the IMS I worked with the store management team and Regional Asset Protection Manager to ensure accuracy with all paperwork and reporting relating to merchandise flow.
Cashier / Service Desk
BOH Stocker / Truck Support
Organized 30 plus personnel performances at various levels of placements within the company. Assisted Customers (contract owners) regarding budget matters and administrative tracking, opening new contracts with negotiation and new follow up on new contracts leads. Provided necessary training, counseling and motivating courses for employees with and without disabilities. all contracts required. We held 75% of all positions for person with a disability on each contract. Worked with as Assistant to for the Executive Manager David Owens, with supports to training curriculum with evaluating of all employees. Provided necessary direction for all recruitment job fairs and training new employees. Preformed employee evaluation, future actions plans. Provided staff certification procedures in safety and efficiency to stabilize performance all job sites. Maintained and supervise all inventory levels and ordering for all five job site supplies. Processed weekly payroll and scheduling that was with each contracts budget and set hours of coverage across on five contracts.
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