To obtain a position within the company that will leverage my formal education, leadership ability, hard work ethic, and strong team building skills to contribute to successful business results.
Diagnostic information gathering.
Exceptional communication and interpersonal skills.
Problem solving and analytical skills.
Managed multiple store layout projects simultaneously.
Skilled at working well under pressure and communicating ideas clearly and effectively.
Building collaborative relationships.
Knowledge of HR processes and systems.
Ability to develop effective business relationships.
Organized store specific plan information.
Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Project, specialized software, and Internet Explorer.
Merchandising execution manager09/2013 to CurrentTHE HOME DEPOTCOLUMBUS WARNER ROBINS, GA
Led team of 7 associates in a four store monthly rotation in the district. Manage the distribution of workload requirements specified in the projects as well as follow up on the execution process ensuring that all 7 team members are meeting the procedures given in the project scope of work. As issues arise, gather, assemble, and analyze the facts disrupting the execution of the project. Once those facts are analyzed, then draw up conclusions and devise solutions to those problems to ensure that the project still meets and exceeds the project scope of work. Apply analytical and evaluative methods and techniques to issues concerning efficiency and effectiveness of manpower and personnel issues within the organization. Key Contributions:
One of the few teams in the Mid-South Region to consistently maintain 100.3% completion rate among the top 5 of the 12 districts through consistent follow up with MEAs and reset hotline to get the necessary information to complete assigned projects.
Helped drive safety in overnights as well as the district for the year, which we are currently running 1.62% in OSHA rate, which is 7th of the 12 districts. This has accounted for two OSHA's year to day and 26 incidents for the year of which only three incidents were from the night time and recently one OSHA from the night time. This has been a major decline from the year prior which the district had five OSHA's for the year and nearly 40 incidents.
to be a mentor to the day time supervisors as well as the co-MEM in driving the MET processes and improving execution throughout the district. Led team of seven supervisors and 44 associates in seven stores in the district. Conduct daily store quality walks to validate each team's performance and executables. Communicate with salary leadership on a daily basis on the team's strengths, performances, improvements, as well as opportunities and plans to improve. Select, interview, and hire staff to meet budget. Manage district budget, overtime, payroll, safety, productivity, and team expenses within the expectation. Drove team execution in general service as well as reduced project over dues by 50% from previous year. Ensure employees are fully trained and all applicable training is completed. Communicate with 3rd party suppliers, district staff, and our suppliers. Utilize scorecards daily/weekly/monthly to ensure business is running per company and regional expectations and to address shortfalls immediately. Utilize excel to create "as builts" or space allocation and bay adjacencies to conduct pre walks for Christmas, Fall, Spring, and Hardware Holiday resets with store leadership as well as district leadership. Consistently guided MEAS and utilized the planogram portal to find and correct incorrect bay numbers and bay adjacencies throughout the district. Proficient use of Microsoft Office in daily business needs. Key Contributions:
First MEM in the Southeast Region that planned, communicated, and initiated all stores in the district as remote which added share hold value of a quarter of a million dollars back to the company in reduction of mileage and travel.
Consistently has maintained payroll hours within .1% to plan.
Recently first MEM in the Southeast Region to achieve 100% sign up for the district for Homer Fund participation.
Lead team of three supervisors02/2008 to 12/2008BEST BUYWARNER ROBINS, GA
and 37 associates in the store. Utilized profit/loss report, scorecards, and customer segment data to analyze business results on a daily/weekly/monthly basis to leverage processes to address shortfalls and take advantage of opportunities. Ensured employees are fully trained and all applicable training is completed and new skills are applied on the job. Provided daily 360 assessments to random sales associates which helped improve selling techniques and customer service skills. Key Contributions:
Created an effective sales floor team that drove sales $2.7 million above budgeted sales target of $18 million.
Developed two of three direct supervisors for the customer experience manager position before accepting new position at the Home Depot.
Recognized for four consecutive quarters of highest sales percent above plan within the district.
assistant manager06/2002 to 02/2008wal-martMacon, GA
Lead team of 8 supervisors and 60+ associates in the store. Utilized the store manager report daily to determine opportunities in the store and helped drive my team's focus on improving them. Provided daily 4 x 4 notes for my supervisors to execute within their departments. Drove the backroom program to company's expectation daily/weekly/monthly. Engaged with customer complaints and resolved them quickly. "Go To" assistant manager to drive overnight processes when they were broken. Key Contributions:
Within two nights drove overnight team performance and pushed out over 200 pallets of freight in receiving including the daily trucks down to six pallets in a $105 million store.
First time being responsible of grocery, frozen, and dairy, and drove 12% comp in sales within three months.
Consistently and accurately drove inventory within 4% of sales. ~ Excellent references available upon request ~
Bachelor of Business Administration: Information SystemsGeorgia Southern UniversityBachelor of Business Administration in Information Systems --- Georgia Southern University, GA - Dec 2001
Recognized for four consecutive quarters of highest sales percent above plan within the district
Million, Sales, Merchandising, In Sales, Inventory, Of Sales, Basis, Training, Budget, Excel, Microsoft Office, Ms Office, Payroll, Space Allocation, Mentor, Solutions, Customer Service, Effective Sales, Highest Sales, Receptionist, Retail Sales, Sales Associates, Sales Floor, Selling Techniques, Access, Conflict Management, Excellent Multitasker, Hr, Internet Explorer, Microsoft Word, Outlook, Powerpoint, Problem Solving, Simultaneously, Word