To obtain the position of School Secretary. 17 years of experience as an Administrative Assistant.
*Excellent communication and interpersonal skills.
*High aptitude for problem solving and issue resolution.
*Flexible and adaptable with good follow-through.
*Well organized and detailed oriented.
*Ability to multi-task and meet deadlines.
*Ability to function with minimal supervision.
PCM, SAP, Microsoft Outlook, Word, and Excel.
04/1999 to 11/2016
Merchandising Administrative AssistantAce Hardware Corporation － Oak Brook, IL
Assisted in selecting and inviting vendors to semi-annual convention.
Lead in preparation of show materials including show order forms as well as special show program submission forms.
Provided vendors with show materials and correspondences.
Corresponded with vendors to request and collect samples for different show programs.
Prepared all aspects of vendor show bin tags.
Prepared Merchant show boxes to be sent to convention center.
Involved in the New Arrival program for several years.
This entailed communication with vendors across all Ace Hardware Merchandising departments.
E-mails were sent requesting images and descriptions of new products vendors wanted to feature at the show.
Collecting and reporting of vendor show sales results.
Assisted in any convention support request by the Merchant.
First point of contact for individual Ace Hardware retailers in the Merchandising department.
Researched retailer issues and provided them with prompt follow up and resolutions.
Routed retailers to the proper department of the company their question pertained to.
Assisted with communication via company web site to relay retailers with new program information, changes, and issues.
Maintained and issued all aspects of retailer reset credits for special show programs.
Assisted the Customer Service department with retailer calls they were not able to answer.
Developed and maintained strong relationships in the retailer community.
Interacted with vendors on daily basis via e-mail and telephone regarding any questions or assistance needed for a variety of different topics.
Also, sending them correspondences regarding all aspects of shows, retailer concerns, etc.
Maintained the New Vendor Process.
This process consisted of e-mailing a new prospect a vendor packet to complete and send back to me.
Once received I would review the packet to make sure all the requested information was included and then e-mailed the information to Compliancy department to review, approve and issue a new vendor number.
Developed and maintained strong relationships in the vendor community.
Answered phones in my department for the Merchant, Assistant Merchants and Department manager.
Answered phones in my department from retailers, vendors, and other departments outside of Merchandising.
Provided back up phone coverage to other Merchandising departments when asked.
Supported and organized obtaining marketing agreement forms from vendors.
Requested monthly promo items from vendors.
Processed reports in PCM and SAP as requested by team mates.
Lead the processing of SAP price change.
This included contacting the vendors for information and inputting price changes in a timely manner.
All aspects of processing department SKU maintenance forms.
Reviewed new items in PCM for accuracy and contacted vendors for missing information.
Assisted other departments with projects.
Trained new employees that came into the department on systems and processes.
Maintaining department website.
Created and maintained files.
Lead the vendor quarterly bin purge process.
Worked on various vendor rebate programs throughout the year.
Maintained monthly department extraneous report.
06/1993 to 12/1998
Membership SpecialistPrincipal Health Care of Illinois － Oak Brook, IL
Reviewed and processed HMO, COBRA and Disability applications.
Corresponded daily with company Benefits Administrators via e-mail and telephone.
Prepared new member packets.
Generated HMO cards.
Worked closely with Provider Relations and Member Services departments.
Attended company visits with Sales Representatives.
Traveled to PHC's home offices in Rockville, MD, Colorado Springs, CO and Kanas City, MO for product and processes training.
Proficient in Italian
Benefits, Hardware, Content Management, Customer Service, e-mail, forms, Insurance, Italian, mailing, marketing, materials, Merchandising, Excel, Microsoft Outlook, Word, Word for Windows, processes, reporting, Sales, collect samples, SAP, Systems Support, Telephone, phones, phone, web site, website