Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated and experienced professional offering more than 20 years in the hospitality industry, as well as in-depth knowledge of in customer relations, sales, front office, human resources, and business experience including management locally, regionally, and internationally

Professional Experience
10/2014 to 07/2015
Mental Health Therapist Catholic Health Initiative Bakersfield, CA,

Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy

  • Security Awareness, HIPPA, Child Abuse & Neglect
  • Forms of Therapies, CFARS, FARS, DSM IV Diagnosing
  • Clinical Assessments, Case Analysis, Treatment Planning, Parent Analysis
  • Community volunteer
03/2012 to 09/2014
Sales Manager Old Dominion Freight Line Inc Great Bend, KS,

Group Sales Manager for a 150 villas and 10,000 square feet of meeting space property. Expertise in new hotel openings and turnaround property situations, and the ability to oversee sales and marketing activity for a growing business

  • Managed and coordinated monthly, quarterly, and annual sales strategies and plans
  • Developed relationships with key clients, demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
  • Established client base of organizations, association, social, sports, and corporate businesses through RFPs, direct outside and inside sales effort
  • Proactive identified, qualified, and solicited new businesses to achieve personal growth
  • Oversaw day-to-day operations including sales reporting and expense tracking
  • Improved hotel ranking from 3rd to 1st in the district in the first three months of opening
  • Coordinated sales distribution by establishing sales territories, quotas, and goals
  • Led sales increase of $1 million from 2012 to 2013
  • Increased revenue consistently with an average of 65%
  • Reviewed market analysis in order to determine customer needs, price schedules, and discount rates
  • Developed promotional events in order to promote goals for the hotel
03/2009 to 03/2012
Sales and Catering Manager Columbus Hospitality Lewis Center, OH,

Sales and Catering Manager for a 652 full-service resort with 46,000 meetings and functions rooms

  • Proactive solicited new business, qualify and responded to leads with 100 rooms or less in all segment market at a 652 full service resort
  • Negotiated guest room rates, meeting room rental, function space, up-selling and hotel services within approved booking guidelines
  • Conducted tours of the property and banquet facilities
  • Managed and coordinated special events; weddings, conferences, social events, and anniversaries
  • Managed all aspects of account (booking, solicit, BEO, etc.)
  • Supervised daily and weekly meetings internally and for clients
  • Served as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.
04/2003 to 03/2009
Conference/Convention Services Manager The Galt House Hotel Louisville, KY,

Serviced meetings and functions with 46.000 square feet of space near the popular International Drive location

  • Reserved conference rooms and coordinated services for groups and organization
  • Developed banquet menu pricing and revenue minimums using current competitive data
  • Oversaw weekly banquet and catering forecast, administered all phases of the banquet and catering department including, but not limited to, sales, planning, marketing, servicing and administrative procedures
  • Monitored and ensured all events were planned accordingly and successfully
  • Communicated on a regular basis with Sales Managers and department heads regarding events
  • Attended daily internal management meetings
  • Prepared Banquet Event Orders for clients and meetings
01/1997 to 04/2003
Front Office Manager Holiday Inn Huntsville-Research Park (IHG) City, STATE,

Managed a 200 room full-service hotel 5 minute walk from Madison Square Mall and close proximity to the U.S. Space and Rocket Center and Redstone Arsenal and Cummings Research Park

  • Oversaw all front office functions
  • Recruited, trained, cross-trained, all front desk personnel
  • Supervised 15 employees (front office, night auditors, security staff),
  • Scheduled front office staff
  • Prepared monthly reports
  • Coordinated interdepartmental practices to ensure exceptional customer service
  • Provided leadership

Expected in 2015
Master of Science: Psychology
University of Phoenix - Orlando, FL
Expected in
Training Program:
- The Valley, Anguilla

Coursework in Hospitality and Tourism Management

  • Sales Software: Opera PMS, Holidex, Daylight, Sales Pro, Delphi
  • Convention/Meeting Planning, Hotel Planner, CVB Leads, Catering, Front Office Operations, Budget/Marketing plan, Accounting/Billing, Sales and Events, RFPs,
  • Desktop: PowerPoint, Excel, Microsoft, Photoshop
  • Healthcare: counseling, HIPPA trained
  • People skills: critical-thinking and decision-making, exceptional leader, great organizational skills, professional communicator, advanced problem-solving

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Mental Health Therapist
  • Sales Manager
  • Sales and Catering Manager
  • Conference/Convention Services Manager
  • Front Office Manager


  • Master of Science
  • Training Program

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: