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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated and experienced professional offering more than 20 years in the hospitality industry, as well as in-depth knowledge of in customer relations, sales, front office, human resources, and business experience including management locally, regionally, and internationally

Professional Experience
10/2014 to 07/2015
Mental Health Therapist Catholic Health Initiative Bakersfield, CA,

Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy

  • Security Awareness, HIPPA, Child Abuse & Neglect
  • Forms of Therapies, CFARS, FARS, DSM IV Diagnosing
  • Clinical Assessments, Case Analysis, Treatment Planning, Parent Analysis
  • Community volunteer
03/2012 to 09/2014
Sales Manager Old Dominion Freight Line Inc Great Bend, KS,

Group Sales Manager for a 150 villas and 10,000 square feet of meeting space property. Expertise in new hotel openings and turnaround property situations, and the ability to oversee sales and marketing activity for a growing business

  • Managed and coordinated monthly, quarterly, and annual sales strategies and plans
  • Developed relationships with key clients, demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
  • Established client base of organizations, association, social, sports, and corporate businesses through RFPs, direct outside and inside sales effort
  • Proactive identified, qualified, and solicited new businesses to achieve personal growth
  • Oversaw day-to-day operations including sales reporting and expense tracking
  • Improved hotel ranking from 3rd to 1st in the district in the first three months of opening
  • Coordinated sales distribution by establishing sales territories, quotas, and goals
  • Led sales increase of $1 million from 2012 to 2013
  • Increased revenue consistently with an average of 65%
  • Reviewed market analysis in order to determine customer needs, price schedules, and discount rates
  • Developed promotional events in order to promote goals for the hotel
03/2009 to 03/2012
Sales and Catering Manager Columbus Hospitality Lewis Center, OH,

Sales and Catering Manager for a 652 full-service resort with 46,000 meetings and functions rooms

  • Proactive solicited new business, qualify and responded to leads with 100 rooms or less in all segment market at a 652 full service resort
  • Negotiated guest room rates, meeting room rental, function space, up-selling and hotel services within approved booking guidelines
  • Conducted tours of the property and banquet facilities
  • Managed and coordinated special events; weddings, conferences, social events, and anniversaries
  • Managed all aspects of account (booking, solicit, BEO, etc.)
  • Supervised daily and weekly meetings internally and for clients
  • Served as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.
04/2003 to 03/2009
Conference/Convention Services Manager The Galt House Hotel Louisville, KY,

Serviced meetings and functions with 46.000 square feet of space near the popular International Drive location

  • Reserved conference rooms and coordinated services for groups and organization
  • Developed banquet menu pricing and revenue minimums using current competitive data
  • Oversaw weekly banquet and catering forecast, administered all phases of the banquet and catering department including, but not limited to, sales, planning, marketing, servicing and administrative procedures
  • Monitored and ensured all events were planned accordingly and successfully
  • Communicated on a regular basis with Sales Managers and department heads regarding events
  • Attended daily internal management meetings
  • Prepared Banquet Event Orders for clients and meetings
01/1997 to 04/2003
Front Office Manager Holiday Inn Huntsville-Research Park (IHG) City, STATE,

Managed a 200 room full-service hotel 5 minute walk from Madison Square Mall and close proximity to the U.S. Space and Rocket Center and Redstone Arsenal and Cummings Research Park

  • Oversaw all front office functions
  • Recruited, trained, cross-trained, all front desk personnel
  • Supervised 15 employees (front office, night auditors, security staff),
  • Scheduled front office staff
  • Prepared monthly reports
  • Coordinated interdepartmental practices to ensure exceptional customer service
  • Provided leadership

Education
Expected in 2015
Master of Science: Psychology
University of Phoenix - Orlando, FL
GPA:
Expected in
Training Program:
- The Valley, Anguilla
GPA:

Coursework in Hospitality and Tourism Management

Skills
  • Sales Software: Opera PMS, Holidex, Daylight, Sales Pro, Delphi
  • Convention/Meeting Planning, Hotel Planner, CVB Leads, Catering, Front Office Operations, Budget/Marketing plan, Accounting/Billing, Sales and Events, RFPs,
  • Desktop: PowerPoint, Excel, Microsoft, Photoshop
  • Healthcare: counseling, HIPPA trained
  • People skills: critical-thinking and decision-making, exceptional leader, great organizational skills, professional communicator, advanced problem-solving

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Mental Health Therapist
  • Sales Manager
  • Sales and Catering Manager
  • Conference/Convention Services Manager
  • Front Office Manager

Degrees

  • Master of Science
  • Training Program

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