Mental Health Therapist resume example

Group Sales Manager for a 150 villas and 10,000 square feet of meeting space property. Expertise in new hotel openings and turnaround property situations, and the ability to oversee sales and marketing activity for a growing business

• Managed and coordinated monthly, quarterly, and annual sales strategies and plans
• Developed relationships with key clients, demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
• Established client base of organizations, association, social, sports, and corporate businesses through RFPs, direct outside and inside sales effort
• Proactive identified, qualified, and solicited new businesses to achieve personal growth
• Oversaw day-to-day operations including sales reporting and expense tracking
• Improved hotel ranking from 3rd to 1st in the district in the first three months of opening
• Coordinated sales distribution by establishing sales territories, quotas, and goals
• Led sales increase of $1 million from 2012 to 2013
• Increased revenue consistently with an average of 65%
• Reviewed market analysis in order to determine customer needs, price schedules, and discount rates
• Developed promotional events in order to promote goals for the hotel

Sales and Catering Manager for a 652 full-service resort with 46,000 meetings and functions rooms

• Proactive solicited new business, qualify and responded to leads with 100 rooms or less in all segment market at a 652 full service resort
• Negotiated guest room rates, meeting room rental, function space, up-selling and hotel services within approved booking guidelines
• Conducted tours of the property and banquet facilities
• Managed and coordinated special events; weddings, conferences, social events, and anniversaries
• Managed all aspects of account (booking, solicit, BEO, etc.)
• Supervised daily and weekly meetings internally and for clients
• Served as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.

Serviced meetings and functions with 46.000 square feet of space near the popular International Drive location

• Reserved conference rooms and coordinated services for groups and organization
• Developed banquet menu pricing and revenue minimums using current competitive data
• Oversaw weekly banquet and catering forecast, administered all phases of the banquet and catering department including, but not limited to, sales, planning, marketing, servicing and administrative procedures
• Monitored and ensured all events were planned accordingly and successfully
• Communicated on a regular basis with Sales Managers and department heads regarding events
• Attended daily internal management meetings
• Prepared Banquet Event Orders for clients and meetings

Managed a 200 room full-service hotel 5 minute walk from Madison Square Mall and close proximity to the U.S. Space and Rocket Center and Redstone Arsenal and Cummings Research Park

• Oversaw all front office functions
• Recruited, trained, cross-trained, all front desk personnel
• Supervised 15 employees (front office, night auditors, security staff),
• Scheduled front office staff
• Prepared monthly reports
• Coordinated interdepartmental practices to ensure exceptional customer service
• Provided leadership