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mental health technician lead resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Excellent customer service skills
  • Patient assessment
  • Team building
  • Charting and clinical documentation
  • Reliable and trustworthy
  • Friendly, positive attitude
  • People skills
  • Problem resolution
  • Working collaboratively
  • MS Office
  • Basic math
  • Organization
  • Customer service
  • BLS certified until 2022
Experience
10/2016 to 06/2020
Mental Health Technician (Lead) Virtua Health, Inc. Westampton, NJ,
  • Supported patients by identifying and addressing mental health challenges.
  • Scheduled and coordinated patient follow-up appointments.
  • Provided excellent service to patients through personable communication.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Verified patient health history and contact information for chart accuracy.
  • Drafted reports to track patient referrals and scheduling issues.
  • Handled inbound and outbound calls to verify patient appointments.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Effectively managed daily charting for each patient.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Provided client assessments upon admission and discharge.
07/2018 to 03/2020
Psychiatric Technician Mhm Services, Inc. La Porte, IN,
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Provided client assessments upon admission and discharge.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Effectively managed daily charting for each patient.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
05/2017 to 07/2018
Behavioral Health Technician Garland Behavorial Technician City, STATE,
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Completed daily client rounds and tracked client movements.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Provided client assessments upon admission and discharge.
  • Effectively managed daily charting for each patient.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
Education and Training
Expected in 05/2012 to to
High School Diploma:
Lakeview Centennial High School - Garland, TX
GPA:

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Resume Overview

School Attended

  • Lakeview Centennial High School

Job Titles Held:

  • Mental Health Technician (Lead)
  • Psychiatric Technician
  • Behavioral Health Technician

Degrees

  • High School Diploma

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