LiveCareer-Resume

mental health supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Safety and risk assessments
  • Goal development
  • Confidentiality
  • Developing relationships
  • Patient evaluation
  • Tracking client progress
  • Confidential records
  • Patient evaluations
  • Progress monitoring
  • Client goal planning
  • Quality assurance controls
  • Patient safety
  • Healthcare delivery
  • Patient relations
  • Health information systems
  • Schedule management
  • Staff supervision
  • Facility oversight
Education and Training
Woodruff High School Woodruff, SC Expected in 05/1991 High School Diploma : - GPA :
Experience
Park Avenue Center - Mental Health Supervisor
Minneapolis, MN, 04/2010 - Current
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Created client treatment plans based on assessments and goals.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Educated family members and helped each support clients by improving coping techniques.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Met with [Number] clients weekly.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
  • Directed daily operations at facility caring for more than [Number] individuals.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.
  • Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with store manager to maintain day-to-day operations.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Oversaw [Type] program, and developed and initiated policies and procedures to standardize delivery of care.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Drove process, efficiency and quality improvements, resulting in [Number]% increase in patient discharge times.
  • Improved bed occupancy by [Number]% in [Timeframe].
Dayton Superior - Customer Service Representative
Orlando, FL, 08/2003 - 04/2010
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
Buckingham Valley Rehab And Nursing Center Inc. - CNA
Newtown, PA, 12/1994 - 06/2002
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming and washing.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.
  • Obtained and documented vital signs, collected lab specimens and drew blood under supervision of [Type] nurse.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Completed daily patient charting on computer with [Software] and [Software].
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Performed passive range of motion, simple dressing changes, skincare and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Monitored telemetry and vital signs for [Number]-bed unit to document patients' vitals and heart rhythms.
  • Facilitated games and other activities to engage long-term patients.
  • Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
  • Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Participated in [Type] and [Type] performance improvement activities to improve patient safety and quality of care.

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Resume Overview

School Attended

  • Woodruff High School

Job Titles Held:

  • Mental Health Supervisor
  • Customer Service Representative
  • CNA

Degrees

  • High School Diploma

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